Calabrio ONE
CalabrioReviews from AWS customer
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It makes a difference to engage the workers to work more intelligent with benefit contact centers.
What do you like best about the product?
Calabrio Workforce is a great administration tool to observe the capabilities of representatives and the workstream inside the companies. This application gives the great for following the time and participation of the workers to guarantee the control administration framework over the company. So, able to utilize this application in planning the assignment and manage the day by day schedule. Hence, in case somebody needs to require care around the employee’s work and advance, at that point, this application is exceptionally useful in doing the reason done inside minutes.
What do you dislike about the product?
The application can oversee the entire employee’s information and movement rate, but, it’s troublesome to distribute the single information and record. So, the application is useful for enormous ventures and little setups can find it a bit pricy. I wish to form beyond any doubt the correct web scope over the company to guarantee its precise capabilities.
What problems is the product solving and how is that benefiting you?
Calabrio Workforce could be a collaborating tool to utilize inside our framework. Our company is working with an exact and well-scheduled program. Since this program is very operative in indicating the pipeline projects with great accuracy. Our Schedule is up to the mark and we can observe the projects with deep insight. Everything is visible and information can be confined with great interest. Altogether an excellent application for preparing your system to perform the incredible progress.
It helps to empower the employees to work smarter with the service contact center.
What do you like best about the product?
Calabrio Workforce is an excellent management tool to watch over the capabilities of employees and the workflow within the companies. This application provides the awesome for tracking the time and attendance of the employees to ensure the power management system across the company. So, we can use this application in scheduling the task and manage the daily routine. Thus, if someone wants to take care of the employee’s work and progress, then, this application is very beneficial in doing the purpose done within minutes.
What do you dislike about the product?
The application can manage the whole employee’s data and progression rate, but, it’s difficult to allocate the single data and file. So, the tool is beneficial for big enterprises and small setups can find it a bit pricy. You need to make sure the proper internet coverage across the company to ensure its accurate functions.
What problems is the product solving and how is that benefiting you?
Calabrio Workforce is a collaborating tool to employ within our system. Our company is working with precise and well-scheduled programs. Because this software provides the best overlook of the performance of every worker with a single detail. We can ensure regular attendance with time and date and there is no hurdle in installing this tool within our system. Our employees can compare their progress and urge to do more for further improvement. So, this tool is helping in building a good atmosphere around the working place and everyone is more responsible and efficient to accomplish their work.
Great tool for examining customer relationships
What do you like best about the product?
Calabrio's high quality management tracks all customer interactions carried out by an organization's sales department, ranging from social media sites, calls, e-mails or private individuals. It details all communications and promotes evaluations to help provide the customer with an even better superior solution and offer effective solutions to do so in a very satisfactory manner. In addition, it presents the data to interested company employees to help them analyze various vital performance signals.
What do you dislike about the product?
Security makes us a little doubtful about the data. It has all the information related to customers, as well as their interactions, which is uncomfortable if it falls into unauthorized hands for system security.
What problems is the product solving and how is that benefiting you?
It offers real-time responses in communications with customers, which helps to provide constructive and instant responses to help improve service communications and, consequently, help to involve customers more, without any delay in servisse.
Recommendations to others considering the product:
The best recommendations that I would give to potential customers are that Calabrio is really reliable for an administration of adequate and productive quality. We are very satisfied with the product, because it is simple.
Calabrio
What do you like best about the product?
The ability to view my reps schedules and quality.
What do you dislike about the product?
We have been having issues over the past couple of weeks with it crashing.
What problems is the product solving and how is that benefiting you?
Being able to have rotating shifts to ensure phone coverage.
With this tool we have actually discovered and recognized exactly how to create wise schedules
What do you like best about the product?
Effective remedy that we make use of to take care of every one of our staff accessibility needs. We are coming from a lengthy means where we used to run extremely common and standard timetables leaving important data aside triggering spaces throughout productivity and also procedure times leading us to revenue lost and also poor client solution. With this device we have discovered and recognized just how to develop clever routines and also just how to minimize time going into schedule exemptions and also PTO request.
What do you dislike about the product?
When needed, it is easy-to-deploy as well as easy-to-use but setting up and updating license are procedures that requires to be taken care of carefully. Customer delicate data is saved on 3rd party which can result in information leakages and also safety and security problems.
What problems is the product solving and how is that benefiting you?
We feed the device with relevant and also essential details like records from expected phone telephone calls, chat, support demand with social media network and also the quantity of available personnel functioning during the week getting immediately visual prediction as well as signs that most of the times take us to much less than 5% under staff. The software itself is easy to make use of, if you have a minimal knowledge of excel you will get aware of it immediately. This is the perfect option for business aiming to have even more staff members engaged raising efficiency and also levering your company capacities.
Recommendations to others considering the product:
This is the excellent service for company looking to have more staff members involved boosting efficiency and also levering your organization abilities.
Calabrio - Best Way to Review Calls
What do you like best about the product?
I adore the statistics Calabrio gives for all the calls that you have done and how it lists them on date, time of the call, and minutes/ duration of the call. It makes it very easy to hear your calls for quality and training purposes.
What do you dislike about the product?
The problem that you can't stride through the call and go back, say, about 7 seconds back on som browsers. If you try to go back and listen to a part about 2 minutes in the call, on some browsers you will have to listen to the whole call again as it won;t let you go back just some seconds.
What problems is the product solving and how is that benefiting you?
None. We just use it to check our calls, for quality purposes and training.
Recommendations to others considering the product:
It's a great and clean system, however if you are planning to use it please test it on different browsers to see on which one it is fastest and will also let you scroll back seconds instead of having to hear all the call over again.
Gain Efficiencies in your Quality Management Team with Calabrio ONE
What do you like best about the product?
Calabrio allows for customizable forms and goals to minimize the amount of busy work needed to review and evaluate calls, thus allowing for a more efficient Quality Management team.
What do you dislike about the product?
If there is one area, in which I would like to see improvement, it would be in the timeliness of implementing process improvements suggested by Calabrio customers. Calabrio values, and does listen to the feedback of its customers, it just seems that the amount of time needed to implement improvements is a little longer than expected.
What problems is the product solving and how is that benefiting you?
The Quality Assurance department in our organization has been able to increase productivity, increase responsibilities within the organization and decrease the number of individuals to make it happen. We have been able to create additional positions within the department, and promote individuals to fill those new positions, without having to back fill, which ultimately saves money for the organization.
Recommendations to others considering the product:
Determine exactly what you would like in a Quality Management system and ask questions. The sales team is very good at answering questions and demonstrating the features of the product that your organization may be looking for.
Kaylee Ewell - Teleopti review
What do you like best about the product?
Teleopti is a great program for scheduling employees. We use it to see what hours each employee works, one of the things that I like most about it is that you can see your schedule and everyone else's and see when people come in, leave, and have breaks. Teleopti is also cool because it can run statistics and predict what kind of staff you need based on what it has been like recently. There are lot's of reports that you can run to make sure everyone is in adherence, ask for time off and you can look at the full staff schedule for the day, or if you would like to then you can see just your personal shift for the upcoming weeks so long as it has been made.
What do you dislike about the product?
The only feature that we don't use is the trading shifts options. It's quite confusing and would benefit from being more simple and easy to use. Maybe we just don't understand how to properly use it, but it's still kind of tricky to learn.
What problems is the product solving and how is that benefiting you?
We use it for scheduling employees, seeing who works, breaks and asking for time off. My manager also uses it to forcast for how to schedule employees. He also runs a lot of reports for it. One thing I use as a supervisor is the adherence feature to make sure that everyone is staying on task and not spending too much time in breaks or offline.
Recommendations to others considering the product:
Great program, I would highly recommend it. It's easy and quick to use, you're able to see everyone's schedule, when they come in, who has the day off. It's been a great program.
My experience with Teleopti: User friendly and ease of use + functionality.
What do you like best about the product?
My favorite part of Teleopti is when you link it with 8x8. The adherence page where I can see if my agents are in alarm or are in good adherence. This an amazing tool that makes my job so much easier. Also the ease of use of taking off time and swapping shifts is awesome.
What do you dislike about the product?
Teleopti is extremely user friendly, and for what I use it for, there is nothing I can change.
What problems is the product solving and how is that benefiting you?
Teleopti saves so much time when trying to get my agents scheduled. I have never used another application what is half as good. Also the adherence tool is one of my favorites. The benefits are unbelievable.
Teleopti is great!
What do you like best about the product?
That I can see my schedule very conveniently whenever I want to and jump around dates
What do you dislike about the product?
The layout and colorscheme could be updated
What problems is the product solving and how is that benefiting you?
I'm keeping on task and staying relevant to my work schedule the best I can
Recommendations to others considering the product:
Don't let your screen go to sleep so you can stay logged in
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