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Aisera | 1

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External reviews

126 reviews
from G2

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    kristian dior m.

Experience with Aisera

  • October 09, 2023
  • Review verified by G2

What do you like best about the product?
Aisera platform is a good way for user to be able to interact by typing in request and able to receive/resolve issues
What do you dislike about the product?
I don't have any dislike with Aisera as of the moment
What problems is the product solving and how is that benefiting you?
Aisera able to resolve users request and its very beneficial with us because we use Aisera as a L0 Service Desk

    Retail

Aisera Is A Great Solution To Creating Interactive FAQs

  • October 05, 2023
  • Review verified by G2

What do you like best about the product?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed.. It makes things much more interactive and always available. The interface is user friendly and can be implemented on a variety of platforms. Their customer support team is willing to listen to our concerns and come up with solutions.
What do you dislike about the product?
There is a lot of work required on the front-end to build the intents and flows. Continuous maintenance is required.
What problems is the product solving and how is that benefiting you?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed. It makes things much more interactive and always available

    Computer & Network Security

Aisera GPT chatbot - GenAI solution

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
"Aisera is a game-changer in the world of AI-driven solutions in chat technology". Among its remarkable features, the Aisera GPT and Gen AI solutions stand out as true gems. These cutting-edge technologies power Aisera's ability to provide unparalleled automation and intelligent support.

The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity.
What do you dislike about the product?
The customer support is very slow and issues are not reponded and taken care on given timelime for Aiseras Platform.
What problems is the product solving and how is that benefiting you?
Aisera is helping us in ticket deflections and helping for faster onboarding and support to users.

    Information Technology and Services

Aisera review

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
automation and chatbot.

It can help for us to resolve or update the ticket if there is an automation
What do you dislike about the product?
Once the automation fail as we need to manually update our ticket
What problems is the product solving and how is that benefiting you?
sending Approval. closing the ticket.

It helps us to finish our task as soon as possible

    Rajendra K.

Aisera for our IT Support Case Resolution has been positive.

  • September 01, 2023
  • Review verified by G2

What do you like best about the product?
Aisera platform has delivered significant value in resolving our IT Support Cases. Developing, integrating, and deploying solutions within Aisera is straightforward and efficient.
What do you dislike about the product?
I am currently in a learning phase, and there is nothing specific that I can mention at this point.
What problems is the product solving and how is that benefiting you?
Adding value in resolving our IT Support Cases and reducing the need for live agent escalations has greatly improved request resolution efficiency.

    Daniel H.

The easiest way to transform any support experience

  • September 01, 2023
  • Review provided by G2

What do you like best about the product?
Aisera is a true plug and play platform, giving any business of any size and complexity to get up and running in no time.
What do you dislike about the product?
Not many things I dislike about Aisera. Excited to see the platform grow and continue to support customers.
What problems is the product solving and how is that benefiting you?
We use Aisera to increase user statisfaction, and a way to decrease ticket volumn - resulting in increase productivity and cost savings around the business.

    Computer Software

Aisera for Employee case deflection and resolution

  • September 01, 2023
  • Review provided by G2

What do you like best about the product?
It leverages AI to deflect cases an help employees self serve. Great Analytics console. Seamless integration with ServiceNow ITSM
What do you dislike about the product?
Nothing specific. Look forward to leveraging additional Gen AI capabilities
What problems is the product solving and how is that benefiting you?
IT Service Desk chatbot, case deflection based on Knowledge Articles

    Information Technology and Services

Best choice if you're looking to jumpstart your AI Chatbot Virtual Agent

  • August 29, 2023
  • Review verified by G2

What do you like best about the product?
The dashboard is easy to understand and easily customizable. Possibilities are limitless, just think of something you want or need to automate and they have it available.
What do you dislike about the product?
I don't have anything to say that I dislike about Aisera for now. It serves its purpose as a first-touch resolution that minimized the need of human interaction
What problems is the product solving and how is that benefiting you?
It helped boost task automation and easy-matching of Knowledge base articles using the chatbot. Using our current ITSM tool, it's hard for users who are not techy to browse through KB articles but with the help of Aisera chatbot, it improved the deflection and resolution rate.

    Information Technology and Services

My Aisera Experience

  • August 29, 2023
  • Review verified by G2

What do you like best about the product?
I am writing to express my satisfaction with Aisera's product and services. I have been using Aisera for months to automate our IT support workflows, ticketing , and I have been very impressed with the results.

Aisera's user interface is very intuitive and easy to use. I was able to get up and running quickly, and I have been able to easily create tickets and engage support.

Aisera has helped us to reduce our calls and tracking ticketing volume. I am confident that Aisera will continue to be a valuable asset to our organization.

1. The user interface is very user-friendly and easy to learn.
2. The product is very flexible and can be customized to meet specific needs.
3. The product is very reliable and has been stable in our environment.

Overall, I am very happy with Aisera and I would highly recommend it to anyone looking for an IT support automation solution.
What do you dislike about the product?
Overall, Aisera is a powerful tool that can be very helpful for organizations that want to improve their service, support, and operations experience.

It can be impersonal. Some customers may prefer to interact with a human rather than a chatbot. Aisera can sometimes feel impersonal, and it may not be able to provide the same level of empathy and understanding as a human agent.
What problems is the product solving and how is that benefiting you?
For me, Aisera can automate a wide range of tasks, such as answering customer questions, provisioning IT resources, and troubleshooting incidents. This can help to reduce the need for human labor and save organizations money.

    John Carlo L.

Aisera automation

  • August 26, 2023
  • Review provided by G2

What do you like best about the product?
Aisera helps to ease our daily task in work and provide accurate data in reporting
What do you dislike about the product?
All in all, I like Aisera, on how Aisera innovate manual work to automation
What problems is the product solving and how is that benefiting you?
Aisera is solving user's problem by providing them related articles for their issues and it benefits us in IT production for the assistance that Aisera is giving. Instead of us contacting the user, Aisera will be the one to act as a frontline to solve the issue

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