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Cherwell ITSM (BYOL)

Cherwell Software | 9.7.1

Windows, Windows Server 2016 Base 10.0.14393.3542 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

157 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sumanth T.

IT Request Simplified

  • February 18, 2022
  • Review verified by G2

What do you like best about the product?
The categories of requests that can be availed to enure quick resolution
What do you dislike about the product?
Nothing, for now, this can be the best platform to resolve issues related to IT and access management
What problems is the product solving and how is that benefiting you?
Raising IT tickets for system related issue. logging a job for reinstalling applications
Recommendations to others considering the product:
All the corporate firms can actually use this platform to resolve their IT and system related issues. It makes life easy considering remote support


    Varun D.

Cherwell Service Management

  • January 28, 2022
  • Review verified by G2

What do you like best about the product?
User Interface is easy and can modify without much hassle. Easy to use.
What do you dislike about the product?
Web-version and the client version have a bit different GUI. Sometimes the words overlap with another line in the web version.
What problems is the product solving and how is that benefiting you?
We are resolving incidents, Service requests and performing change and problem management in the infrastructure. It carries detailed information for each of the services it provides.


    kannan R.

Cherwell ITSM review

  • January 12, 2022
  • Review provided by G2

What do you like best about the product?
I really love the dashboards in the cherwell ITSM that clearly gives a clear picture about the issues currently happening in the operations for a service delivery manager or a process consultant
What do you dislike about the product?
From a end user perspective, the user interface of cherrwell ITSM can be made much more user friendly with more application efficiency such as it's other competitors in the industry
What problems is the product solving and how is that benefiting you?
I have earlier worked as a change manager for a retail customer managing the application and infrastructure impact of all the change records in the IT operations


    Computer Software

Cher - well

  • January 06, 2022
  • Review provided by G2

What do you like best about the product?
i like the end user functionality. ease
What do you dislike about the product?
hard to build in the backend for what may seem to be a simple business process
What problems is the product solving and how is that benefiting you?
help desk tickets


    Josh S.

Very time consuming software

  • November 18, 2021
  • Review verified by G2

What do you like best about the product?
Cherwell is good at linking things together when also used for asset tracking. For example it helps searching tickets when the involved asset is recorded in the ticket and is in the asset tracking database.
What do you dislike about the product?
What I dont like is how much clicking is involved with this software. It takes a long time to create a ticket or close a ticket. Change requests are the same way with having to fill out a million fields and go through tons of drop boxes before you can start working on it.
What problems is the product solving and how is that benefiting you?
It helps keeping track of our assets, and keeping a historical record of our problems. It helps us be more productive by being able to search through our previous issues.


    Information Technology and Services

Great IT Ticketing Tool

  • October 21, 2021
  • Review provided by G2

What do you like best about the product?
This software is easy to use for employees in any department, and I like that I can track and see the status of my tickets.
What do you dislike about the product?
It was a bit hard to decide the correct category for my tickets.
What problems is the product solving and how is that benefiting you?
I use it to submit IT ticket as a helpdesk portal.


    Devansh A.

Best Ticketing Tool To Work

  • September 01, 2021
  • Review provided by G2

What do you like best about the product?
- Data is in sequence
- Filters to extract data easily
- Direct Communication set up with the user for ticket Progress and Reporting
What do you dislike about the product?
-No such issues encountered with Cherwell Till now
What problems is the product solving and how is that benefiting you?
-View Tickets of the whole team.
- The dashboards notifies for the ticket that is about to cross the required SLA has helped a lot in avoiding the situation of "delayed service".


    Wael H.

Review Cherwell ITSM

  • July 28, 2021
  • Review provided by G2

What do you like best about the product?
Everything about it is good, it makes it easy for IT to communicate with the user or client easier and follow up even the scenario that your schedule is very busy.
What do you dislike about the product?
I really didn't find anything that i didn't like because its our first time to use it in our company.
What problems is the product solving and how is that benefiting you?
Lets say, on every call, we had to go to the user and follow up with him, but with this solution, we can just receive a ticket, give him time then connect with we are ready rather then everytime going with out a direction.
Recommendations to others considering the product:
Yes i do recommend for any company that are not using, as it will make it easy.


    Computer Software

Cherwell is also a cloud based erupting platform

  • June 10, 2021
  • Review provided by G2

What do you like best about the product?
Customer Service module module is better.
What do you dislike about the product?
Less training materials. There should be dev environment.
What problems is the product solving and how is that benefiting you?
Single solution to discover and manage CIs.
Recommendations to others considering the product:
Soons it going to capture a big market share due to the platform capabilities.


    Luis R.

Cherwell allows you to manage ticketing, but it's not what I expected.

  • March 01, 2021
  • Review verified by G2

What do you like best about the product?
The only thing that I like is that you can create different dashboard by departments, or depending the needs.
What do you dislike about the product?
I dislike the view of the application, I dislike the way to create the queries when I'm trying to search for something in the tickets, and it's not a simple app to manage. I really dislike this application; there are other ticket management applications on the market that I have used and they are much better to use by far.
What problems is the product solving and how is that benefiting you?
We manage ticketing system in our company, and the CAB approvals. Also we use the CMDB for reference.
Recommendations to others considering the product:
I don't recommend Cherwell.