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Big Improvements to Ticket Reduction
What do you like best about the product?
The customer success team we have assigned to us has been very responsive to our needs and always quick to help if there are issues.
What do you dislike about the product?
The lack of training and quality documentation has caused some issues on our end that slow our ability to do some of the work ourselves.
What problems is the product solving and how is that benefiting you?
Aisera has helped us reduce ticket volume across the company, particularly on things like password resets. They are helping us expose documentation that is hidden in ServiceNow and making that available via our chat bot.
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Aisera - AI Bot
What do you like best about the product?
Aisera is such a great help when it comes to providing answers to GAP users. As long as providing the correct intent. The correct workflow served really well! It is a user friendly and easy to manage.
What do you dislike about the product?
I don't see any problems with Aisera. As an administrator we just need to make sure that we're adding the correct phrases as like putting yourself on the user's shoes. Like what are the things that a user might be putting when using the Stitch.
What problems is the product solving and how is that benefiting you?
There are plenty of issues when it comes to the GAP corporat and Store. By the use of Aisera we deflected multiple issues that instead users are trying to connect to Live support. Aisera makes it easier.
Experience with Aisera
What do you like best about the product?
Aisera platform is a good way for user to be able to interact by typing in request and able to receive/resolve issues
What do you dislike about the product?
I don't have any dislike with Aisera as of the moment
What problems is the product solving and how is that benefiting you?
Aisera able to resolve users request and its very beneficial with us because we use Aisera as a L0 Service Desk
Aisera Is A Great Solution To Creating Interactive FAQs
What do you like best about the product?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed.. It makes things much more interactive and always available. The interface is user friendly and can be implemented on a variety of platforms. Their customer support team is willing to listen to our concerns and come up with solutions.
What do you dislike about the product?
There is a lot of work required on the front-end to build the intents and flows. Continuous maintenance is required.
What problems is the product solving and how is that benefiting you?
Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed. It makes things much more interactive and always available
Aisera GPT chatbot - GenAI solution
What do you like best about the product?
"Aisera is a game-changer in the world of AI-driven solutions in chat technology". Among its remarkable features, the Aisera GPT and Gen AI solutions stand out as true gems. These cutting-edge technologies power Aisera's ability to provide unparalleled automation and intelligent support.
The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity.
The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity.
What do you dislike about the product?
The customer support is very slow and issues are not reponded and taken care on given timelime for Aiseras Platform.
What problems is the product solving and how is that benefiting you?
Aisera is helping us in ticket deflections and helping for faster onboarding and support to users.
Aisera review
What do you like best about the product?
automation and chatbot.
It can help for us to resolve or update the ticket if there is an automation
It can help for us to resolve or update the ticket if there is an automation
What do you dislike about the product?
Once the automation fail as we need to manually update our ticket
What problems is the product solving and how is that benefiting you?
sending Approval. closing the ticket.
It helps us to finish our task as soon as possible
It helps us to finish our task as soon as possible
Aisera for our IT Support Case Resolution has been positive.
What do you like best about the product?
Aisera platform has delivered significant value in resolving our IT Support Cases. Developing, integrating, and deploying solutions within Aisera is straightforward and efficient.
What do you dislike about the product?
I am currently in a learning phase, and there is nothing specific that I can mention at this point.
What problems is the product solving and how is that benefiting you?
Adding value in resolving our IT Support Cases and reducing the need for live agent escalations has greatly improved request resolution efficiency.
The easiest way to transform any support experience
What do you like best about the product?
Aisera is a true plug and play platform, giving any business of any size and complexity to get up and running in no time.
What do you dislike about the product?
Not many things I dislike about Aisera. Excited to see the platform grow and continue to support customers.
What problems is the product solving and how is that benefiting you?
We use Aisera to increase user statisfaction, and a way to decrease ticket volumn - resulting in increase productivity and cost savings around the business.
Aisera for Employee case deflection and resolution
What do you like best about the product?
It leverages AI to deflect cases an help employees self serve. Great Analytics console. Seamless integration with ServiceNow ITSM
What do you dislike about the product?
Nothing specific. Look forward to leveraging additional Gen AI capabilities
What problems is the product solving and how is that benefiting you?
IT Service Desk chatbot, case deflection based on Knowledge Articles
Best choice if you're looking to jumpstart your AI Chatbot Virtual Agent
What do you like best about the product?
The dashboard is easy to understand and easily customizable. Possibilities are limitless, just think of something you want or need to automate and they have it available.
What do you dislike about the product?
I don't have anything to say that I dislike about Aisera for now. It serves its purpose as a first-touch resolution that minimized the need of human interaction
What problems is the product solving and how is that benefiting you?
It helped boost task automation and easy-matching of Knowledge base articles using the chatbot. Using our current ITSM tool, it's hard for users who are not techy to browse through KB articles but with the help of Aisera chatbot, it improved the deflection and resolution rate.
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