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My Aisera Experience
What do you like best about the product?
I am writing to express my satisfaction with Aisera's product and services. I have been using Aisera for months to automate our IT support workflows, ticketing , and I have been very impressed with the results.
Aisera's user interface is very intuitive and easy to use. I was able to get up and running quickly, and I have been able to easily create tickets and engage support.
Aisera has helped us to reduce our calls and tracking ticketing volume. I am confident that Aisera will continue to be a valuable asset to our organization.
1. The user interface is very user-friendly and easy to learn.
2. The product is very flexible and can be customized to meet specific needs.
3. The product is very reliable and has been stable in our environment.
Overall, I am very happy with Aisera and I would highly recommend it to anyone looking for an IT support automation solution.
Aisera's user interface is very intuitive and easy to use. I was able to get up and running quickly, and I have been able to easily create tickets and engage support.
Aisera has helped us to reduce our calls and tracking ticketing volume. I am confident that Aisera will continue to be a valuable asset to our organization.
1. The user interface is very user-friendly and easy to learn.
2. The product is very flexible and can be customized to meet specific needs.
3. The product is very reliable and has been stable in our environment.
Overall, I am very happy with Aisera and I would highly recommend it to anyone looking for an IT support automation solution.
What do you dislike about the product?
Overall, Aisera is a powerful tool that can be very helpful for organizations that want to improve their service, support, and operations experience.
It can be impersonal. Some customers may prefer to interact with a human rather than a chatbot. Aisera can sometimes feel impersonal, and it may not be able to provide the same level of empathy and understanding as a human agent.
It can be impersonal. Some customers may prefer to interact with a human rather than a chatbot. Aisera can sometimes feel impersonal, and it may not be able to provide the same level of empathy and understanding as a human agent.
What problems is the product solving and how is that benefiting you?
For me, Aisera can automate a wide range of tasks, such as answering customer questions, provisioning IT resources, and troubleshooting incidents. This can help to reduce the need for human labor and save organizations money.
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Aisera automation
What do you like best about the product?
Aisera helps to ease our daily task in work and provide accurate data in reporting
What do you dislike about the product?
All in all, I like Aisera, on how Aisera innovate manual work to automation
What problems is the product solving and how is that benefiting you?
Aisera is solving user's problem by providing them related articles for their issues and it benefits us in IT production for the assistance that Aisera is giving. Instead of us contacting the user, Aisera will be the one to act as a frontline to solve the issue
Aisera works perfectly fine and as expected
What do you like best about the product?
The Admin UI of the app is very user friendly and can easily be understand. I am new in automation and still coping up but with the help of the architectural design of the UI keeps my learning at ease.
We've been implementing some workflow automation in our ITSM so that our work will be much pretty easier and quick!
We've been implementing some workflow automation in our ITSM so that our work will be much pretty easier and quick!
What do you dislike about the product?
None so far. I'm still trying to understand some of the technical functions of the app but so far everything is good! I'm currently enjoying what I'm learning towards the app and our ITSM admins is indeed a big help in understanding the Aisera app more.
What problems is the product solving and how is that benefiting you?
I'm currently assigned to AI Chat Bot to lessen the works of a user/customer when facing an issue. With a simple type-in on the keywords that Aisera knew, the Bot can easily provide solutions on what was programmed. The if-else clause is also the best since there's an option still for a user to create a ticket with the help of Aisera so that user/customer will express more about the request / issue that they're facing.
Great tool for Building Paths & Flows!
What do you like best about the product?
Aisera Is easy to use. Its plug and play when it comes to building flows! Its easy to follow, easy to look at staging and build. I love the flexibility !
What do you dislike about the product?
Would like to see a "print" section within a Flow (where we can have users print a path)
What problems is the product solving and how is that benefiting you?
Creating paths that will allow customers to choose options for an activity and then provide them with the best possible outcome based on their answers
Over Promise Under Deliver (Unless its for a IT Service Desk Bot)
What do you like best about the product?
Their integrations. They easily connect to many common applications. I like their ability to be versatile.
What do you dislike about the product?
Their ability to actually deliver what they promise is lacking extremely.
What problems is the product solving and how is that benefiting you?
They are helping our employees access the vast amount of resources.
Aisera
What do you like best about the product?
Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight.
What do you dislike about the product?
At this point there is nothing that I can highlight
What problems is the product solving and how is that benefiting you?
Aisera helps us in improving our AI/ML/NLP needs that can help in managing the customer support cases better for our end customers.
Great vendor for AI solutions
What do you like best about the product?
The thumbs-up/down options are subtle enough not to disrupt the conversation.
What do you dislike about the product?
Some features may be limited or difficult to use.
What problems is the product solving and how is that benefiting you?
With Aisera AI solutions, we have deflected volume that agents would've previously serviced. Most of this deflected volume are inquiries that can be answered had the customers read the FAQ articles.
Submit tickets in Freshservice
What do you like best about the product?
Great way to find and submit tickets in Freshservice. No need to manually complete all the necessary fields. Just engage with the bot. Other bots take too long.
What do you dislike about the product?
Would like the bot to access asset information and analytics within Freshservice. Add more capabilities to the agent login within Freshservice. As a technician this will improve workflow.
What problems is the product solving and how is that benefiting you?
Aisera improves the end user experience when submitting IT related incidence and requests. Which increases productivity. Business performance has increased very much.
Product excels in guided knowledge flows
What do you like best about the product?
Creating and maintaining knowledge flows to steer customers toward solutions is clear-cut and easily managed. The capability to train others has been effective and well-received.
What do you dislike about the product?
Occasionally, search results may not precisely align with the specific troubleshooting needs of the customer. However, the product exhibits enhanced performance when utilizing straightforward flows rather than relying solely on customers asking direct questions.
What problems is the product solving and how is that benefiting you?
Enabling customers to access troubleshooting flows round the clock, 24x7, significantly diminishes the necessity for a Service Request.
User Friendly Automation and Support
What do you like best about the product?
Intuitive and provides automation to our processes. Gives our users a premium level of support.
What do you dislike about the product?
Teaching Aisera to return the correct support articles can be a legthy process. You need to invest in a team to work with it
What problems is the product solving and how is that benefiting you?
Ticket logging, saves users from having to call/fill in forms to raise support tickets.
Basic support is being handled by Aisera; this, in turn, reduces the amount of tickets being fed into our support desk.
Basic support is being handled by Aisera; this, in turn, reduces the amount of tickets being fed into our support desk.
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