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Ticket AI tool provides the best suggestions towards Case resolution
What do you like best about the product?
- It's amazingly accurate suggestions of knowledge articles related to the Case
- Accurate recommendations based on our tickets data categorizations
- Ability to auto-resolve tickets
- Accurate recommendations based on our tickets data categorizations
- Ability to auto-resolve tickets
What do you dislike about the product?
It's not a dislike, but being such an embedded tool, we fear that any customizations may not be incorporated into Aisera, which may cause failures, issues , inaccuracies.
What problems is the product solving and how is that benefiting you?
Aisera provides the suggestions and recommendations for technical issues submitted by customers, it uses the knowledge base that Snowflake has created for internal as well as customer reference.
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works well when work flow is defined, gives accurate results
What do you like best about the product?
follows designed workflow very well. asks the right questions and shows the logs.
What do you dislike about the product?
if keywords are missing, then results are not as expected. need to tag all keywords in order to follow proposed work flow.
What problems is the product solving and how is that benefiting you?
helps with Network issues and points users to the right article. asks users the right questions and then points them to the article based on the issue the user faces.
Two Steps forward, One Step Back
What do you like best about the product?
Aisera is an excellent program for creating basic chatbot automation for our company. The program's ability to solve specific problems by itself is perfect for taking the stress off our backs.
What do you dislike about the product?
The only issue I have with Aisera is that the learning curve for building responses and validations is a little steeper than expected. There are several situations where the intuitive method of solving a problem isn't the standard method of solving the issue.
What problems is the product solving and how is that benefiting you?
Aisera is acting as the first interaction between our users and IT. The program is designed to interface with incoming users and help direct them towards where they need to submit information so that by the time it reaches the IT team, it's already been compartmentalized into a state that allows us to solve the issue quickly.
helpful little AI
What do you like best about the product?
i like how you can type in your problems and it will direct you to the articles
What do you dislike about the product?
some times the system takes me to the wrong soutions of my problems and I have to re try again
What problems is the product solving and how is that benefiting you?
i asked about an issue and it was able to direct me to solve it or make a ticket
Have been using Ringo which is our corporate ai chat feature intergrated with Aisea
What do you like best about the product?
It's instant, does have straightforward instructions and can improve further depending on the usage of it.
What do you dislike about the product?
Since it's still on the improvisation, I do not always get the result I want. Sometimes it would give me totally different answer or solution due to lack of information
What problems is the product solving and how is that benefiting you?
Basic solutions requested by users. Such as directing users to the certain link depend on the question or need, or make ticket to the IT team automatically with ease.
We use Aisera for our automated chat bot
What do you like best about the product?
It does seem to redirect a lot of issues that would typically have to be done by human intervention
What do you dislike about the product?
The AI is not foolproof yet as sometimes issues get stuck on logic and suggestions are not helpful
What problems is the product solving and how is that benefiting you?
Repetitive issues that can be handled by moving people to a KB articl
Experience was good. The team is really putting lots of efforts to make the module better
What do you like best about the product?
It is helping us to deflect SRs and making our TSE's life better
What do you dislike about the product?
The annotation part process is complex. Can be made it user friendly
What problems is the product solving and how is that benefiting you?
Aisera is trying to improve the way it triggers intents or KBs. It will help us to provide more accurate content to our customers
Aisera, Great Potential, Waiting for Results
What do you like best about the product?
The upside of having Aisera in our environment is having a chatbot handle user requests. Sometimes, it is difficult to take all requests, and Aisera helps alleviate the stress that would typically be placed on our agents.
What do you dislike about the product?
Aisera's concierge feature would give wrong articles to users, and for us to retrain the model to be better. There needs to be a better way to discard wrong/outdated articles to be served to users and to update them automatically.
What problems is the product solving and how is that benefiting you?
I would say that our experience with Aisera is all right, that there is a lot of expansion, but some vast features are missing that would be expected from an AI to understand. With ChatGPT’s implementation, we hope to see overall product improvement and expand our usability with our environment with Aisera.
Revolutionizing Customer Suppport
What do you like best about the product?
Aisera’s Ticket AI has allowed our business to accurately categorize and prioritize support tickets. It routes tickets to agents based on the need for intervention or automatically educates the customer on self-service options. This has helped reduce our contact rate, response times and improved customer satisfaction. Aisera is an excellent customer support platform that delivers outstanding results.
What do you dislike about the product?
Aisera appears to have some limitations around natural language processing. Users may find that their inquiry wasn't fully understood or taken out of context, which results in incorrect responses.
What problems is the product solving and how is that benefiting you?
Aisera is helping with contact deflection, member education and self-service. Maintaining an up-to-date knowledge base is important to ensure Aisera’s dependency on accurate responses.
Reliable vendor experience
What do you like best about the product?
The vendor interaction and reaponsiveness has been very helpful especially when there h been technical issues.
What do you dislike about the product?
What was expected from products wasn't always delivered
What problems is the product solving and how is that benefiting you?
Chat or has provided another level of support for our company
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