My main use case for Device42 is building the as-is for the customer while discovering the virtualization environment, whether it's Azure, VMware, or Hyper-V, and adding the VMs which are important to it and related to the application. After that, I build the Application Dependency Mapping (ADP) to show the customer which applications are more important for building business resilience, creating a report that highlights which business or application is the most critical.

A quick, specific example of how I used Device42 for this project is its main purpose, which is to build all the application dependency mapping. The tool captures all connections to or from the server and displays them in the file, which helped me immensely because it sniffs all the servers, collecting tons of data simultaneously. This capability is something the network team or security team could never manage within a similar time frame; capturing all this traffic at once would take them a much longer amount of time.

The best feature Device42 offers for me is the Application Dependency Mapping (ADP).

What stands out to me about the Application Dependency Mapping feature is both its accuracy and visualization.

Device42 positively impacts my organization because we build the as-is as soon as possible. It helps us avoid the delays that would occur if we went to the network team or security team, which would take much longer than what Device42 requires. With Device42, I captured more than 100 traffic entries in just two weeks, which was great.

An additional positive outcome I noticed is that it would be nice to have a video showing how to install and use Device42, as sometimes the documentation is not clear. A video would make it more efficient. Additionally, when I contacted support about a corrupted file as shown in the documentation for the ADP, the file they provided was not useful. Fortunately, a team member with experience assisted me with the BI server, which was better. Improving the documentation to be clearer and adding a video would be helpful.

I chose a nine for Device42 because it captures a lot of traffic in no time, which is perfect for me, and it is straightforward and easy to use. However, the documentation has not been updated in a while, so it needs updates. To reach a ten, I would prefer a feature that allows for smaller intervals for scheduling, ideally running every one hour or less, instead of just once a day at one o'clock AM.

I have been using Device42 since I just finished the project I started in August 2025, and we completed it in January 2026.

Device42 has been very stable in my experience.

Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.

The customer support for Device42 is perfect; they respond in less than 24 hours and follow up, which I really appreciate.

Previously, this work was done manually, extracting from RV tools, sniffing one by one, and using Watchdog, which was painful.

I have seen a return on investment from using Device42, as I was the only one who did the full exercise and it was easy for me. I worked about 8 to 16 hours per week, which was sufficient to deliver. This efficiency with time and resources was perfect; however, I do not know about the costs since I am not involved in that aspect.

I have nothing else to add about my main use case or how Device42 helped in this project.

I do not have anything else to add about the features or any smaller details I found handy.

My advice for others looking into using Device42 is to follow the steps in the documents, and if you encounter any obstacles, do not hesitate to contact customer service, as they are perfect, supportive, and reply quickly.

An additional thought I have about Device42 is that if you could create a video, that would be perfect for me.

I gave Device42 a rating of 9 out of 10.

My main use cases for Device42 are the asset management package and the CMDB package. A specific example of how I use Device42 for asset management and CMDB is that for the CMDB and asset management parts, it was used for a customer environment in a commercial bank to help them have a detailed inventory of all their assets, including PCs, CCTVs, and more. With the CMDB package, they were able to have the same inventory of all their assets while also showing their interdependency and how they are all connected within the customer's network, also in a commercial bank. It was very helpful.

Device42 offers excellent features that include application dependency mapping and asset management where you can see your physical devices, PCs, storage, network devices, and more. Device42 as a whole has all top-notch features, and there is no feature that is not useful. With Device42, you can also integrate with other tools and supported software, so it has great features.

I find myself relying on asset management the most, and what makes asset management stand out is that most enterprise businesses want to have visibility into all their assets and who is being assigned to each asset. There is granular visibility where they can find the IP address. When they have a PC, they can identify which IP address belongs to a specific staff member or employee, and they can get to know the software updates on it, the make, and the access that person has within the environment. It includes not just the features that they can see on the user's device; they can see granularly what needs to be fixed on that device. For an enterprise environment, it gives visibility into all assets and employee activity on those assets.

One other feature that people often overlook is the benefit of asset management. Asset management goes beyond just seeing PCs and extends down granularly to software licenses and the PC's MAC address. With this feature, I can easily assign and reassign devices and know when a device is online or offline. This is especially valuable for virtual solutions, virtual software, and services, as it helps identify what has been captured and what is missing in the inventory, allowing for working towards making it visible by capturing it in the discovery setup.

Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with. With Device42, I have been able to work with several commercial banks where they use this solution and they are impressed and happy with the results. They can see down to their storage devices, network devices, storage, and more. They can see everything listed in one click, with the whole inventory displayed, and reports can be generated. It has really helped our business and serves as a good business selling point.

Device42 can improve in the area of updates. If automatic updates were available for the solution instead of having customers go through the process of downloading and uploading update packages themselves, it would be beneficial. I would also mention that support response time could be faster.

I have been using Device42 for two years.

After a few contacts and communications during setup for customers, they are able to handle it by themselves because it is easy to understand. It is not complex; it is straightforward. When it comes to resolving technical issues, the support team is responsive and always available to help.

I have noticed measurable outcomes, such as an increase in customers. More enterprise businesses are looking to get Device42 for their asset management. They are moving away from Lansweeper and choosing Device42 instead. They are replacing other asset management solutions with Device42 because it has a broader scope and wider visibility into their environment. Device42 is easy and fast during onboarding, making the implementation efficient.

My advice to others looking into using Device42 is that it is a great solution. All questions and answers when it comes to a CMDB tool, asset management tool, and the visibility you want for your company are provided by Device42. You can discover down to your MacBooks, IP phones, and printers, as everything can be found using Device42. You can also see their interdependencies and manage your licenses and every other aspect. I think Device42 should also expand its focus on working with West Africa, as there is significant opportunity in that region. Device42 should partner with companies to deliver the service and solution to customers in West Africa. I would rate this solution a 9 out of 10.

I use the solution for physical assets management, IT management, and application dependency mapping.

There was a lack of information about what was installed in the data center and how they interconnect with each other. We had the information in Excel before. We installed Device42 to get the information from our environment into the Device42 database.

The solution supports our compliance and audit processes. We take a lot of advantage of it. We use the reporting to audit institutions. We can send the queries and get the reports directly from the tool. I rate the process an eight out of ten. I would have rated it ten if the product had AI features.

The solution is agentless. Application dependency mapping is a valuable feature. These are the two reasons why I believe the product is very beneficial. Before, we had servers. Every time we made some changes to the service, there was a gap between what was expected from the server and what the server was doing.

Network visualization is a basic function. The information is gathered using SNMP. It's not different from others that I've known before. A main aspect of network discovery is that we use it to manage the IP addresses. We use that feature because it is part of the core module.

The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.

I have been using the solution for six years.

I rate the tool’s stability a ten out of ten.

The tool’s scalability is very nice. We must speak to the vendor, and they will send a new key code. We can install it and start working. It's easy to scale the product.

The technical support team is very responsive. Everything has an answer. If something can’t be done, it is because the product doesn’t do it.

We were using another tool. We wanted to integrate an asset management solution with it, but we couldn’t do it because we had to manually set the relationship between all the assets. It was time-consuming. So, we switched to Device42.

The initial setup is very easy. I rate the ease of setup a nine out of ten. It would be very easy to set up if we knew how things work.

I will recommend the tool to others. Overall, I rate the solution a nine out of ten.

Device42 is mainly used for managing a variety of assets in our organization. It includes servers, workstations, printers, switches, and various other devices. This solution plays a very important role in supporting and managing projects related to the development of scale assistance energy management and distribution management systems.

One of the most valuable features, in my experience, is the precise tracking of hardware devices and their locations registered in the solution.

Device42 allows us to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain the upper hand on the customers and provide them with satisfaction because they can visually see the arrangement of their assets within the organization.

In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective.

Previously, Device42 has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.

I have been using Device42 since 2017.

The support team is not really a concern for us since our teams in France and Romania are very skilled in handling our issues regarding integration configuration and other processes. We do not seek external support and since Device42 is a new software, particularly in the Middle East, we have not seen any issues.

In technical aspects, Device42 stands out as the strongest, especially considering its robust capabilities on a VM and the option to be built as a standalone device.

The solution is usually installed using a pre configured VMware image supplied by Device42 itself.

Regarding the ROI, I haven't seen any loss or misuse of the money we have invested. The solution generates reports which serve as an important tool for management and insurance processes. Based on this report, many customers with control centers secure insurance coverage for the organization, and this report also helps us to calculate the value of our assets within the organization. The valuable insights provided by Device42 have helped us to accurately predict the pricing and emphasize higher quality and value proposition.

My advice would be to determine the number of assets you own since this count helps to accurately determine the required license and the cost that you will incur while purchasing the solution. After aquiring an appropriate number of licenses, the key is to implement it. I would rate this solution 8 out of 10.