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Device42 - Discovery & Dependency Mapping - Cloud & Hybrid IT

Device42 | 18.12.00

Linux/Unix, CentOS CentOS Linux 7 - 64-bit Amazon Machine Image (AMI)

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External reviews

45 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Joel S.

All in one tool that exceeds expectations

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
The ability to add subnets and credentials to automatically scan and discover devices on multiple networks. We have a lot of subnets that we need to monitor and update device inventory information as it is changed, moved or updated.
What do you dislike about the product?
A few helpful plugins are not included in the base package / license so appear to be a few core missing features when in fact they are available just as separate addons.
What problems is the product solving and how is that benefiting you?
Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.


    Jason H.

Highly Customizable Asset Manager for All your IT Needs

  • May 27, 2021
  • Review verified by G2

What do you like best about the product?
The Room, Rack, and Device model layouts are some of the best features in any software I've tried. It's like having a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for your IT datacenters.
What do you dislike about the product?
The UI is a bit dated, lacks modern graphic elements (such as different font/color themes).
What problems is the product solving and how is that benefiting you?
Installbase management was the key feature of D42 that we investigated. It does this very well and allows us to retire our old spreadsheet methods for tracking the data in favor of a singular database with some excellent reporting.
Recommendations to others considering the product:
I'd highly recommend contacting D42 sales and getting your hands on a Demo. I wasn't initially sold until I got into the product and saw how it interoperated. Additionally, since this runs up in the Cloud, you can quickly provision a Cloud Server to run a POC as the system requirements are relatively moderate.


    Information Technology and Services

Great Infrastructure Discovery

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
Feature such as discovery, dependency mapping are very handy in migration planning.
What do you dislike about the product?
No problems i can think of..............
What problems is the product solving and how is that benefiting you?
The tool helps plan migrations and provides the client an accurate CMDB.
Recommendations to others considering the product:
Seek assistance from Align Comunications.


    Management Consulting

Quick/Reliable response to any questions on the tool and all the subject areas of Asset Management

  • May 27, 2021
  • Review provided by G2

What do you like best about the product?
All the modules for asset and ip management and Reports
What do you dislike about the product?
Access/permissions set up and configuration
What problems is the product solving and how is that benefiting you?
Discovering devices and Reporting modules are very helpfull


    Insurance

Great tool to consolidate all of your Infrastructure information

  • March 30, 2021
  • Review verified by G2

What do you like best about the product?
- Quick identification of assets and their locations
- Great virtual view of a physical Data Centers/IDF closets
- Easy discovery of assets and infrastructure data with multiple methods of discovery
- Auto creation of the device mapping and communication paths
- Easy to navigate the user interface
- Exportable and API data feeds to integrate with other ITSM tools
- Great support staff
What do you dislike about the product?
- Unable to get an exportable report of sub components that have changed linked to the device they are assigned to. CPU, memory changes as an example. Data is visible within the application but not in an exportable report.
- Locked down source code makes it difficult to see exactly what commands some discoveries are running when troubling shooting for those that like to dig a little deeper into issues themselves.
What problems is the product solving and how is that benefiting you?
Our data used to exist in multiple teams with no organization of how that data was kept. This allowed us to consolidate our physical and virtual devices as well as the network and application infrastructure without having to rely on other teams to keep it updated. We now can walk from a virtual device to the physical host to its location in a physical room, as well as other connected devices. This wasn't possible in our organization before this application
Recommendations to others considering the product:
Make sure you have a plan on how you need to discover your infrastructure. Build out your physical mapping first in the app (room, row and rack) then scans by Device subnet for proper discovery and device identification. Pull physical equipment first (Compute, Network, Storage) so the virtual devices will properly import linked to the physical devices they exist on.This can make a big difference on what type of scan you would use to discover the devices. A blind scan could bring in too much data to fast and you'll quickly become overwhelmed.


    Ricardo Luis P.

Excellent Product and Customer Service.

  • March 24, 2021
  • Review provided by G2

What do you like best about the product?
Easy setup and configuration, Straight forward user interface, min amount of training for end users to use application.
What do you dislike about the product?
So far have had no dislikes of Device42, any issues I had got resolved by Support Team.
What problems is the product solving and how is that benefiting you?
Being able to identify applications flows and communication between all servers and workstations. Device42 was key in helping define our Disaster Recovery Strategy


    Simon W.

Great product with excellence support!

  • March 01, 2021
  • Review verified by G2

What do you like best about the product?
I really like the clear structure of Device42.
In addition, I like that it is very easy to work with IP addresses. (Much better than with Excel sheets or something else)
Devices are also designed to make it very easy. these can be cloned from the hardware very well.
I additionally like the ease of managing users. This can be easily controlled through Active Directory (AD).
What do you dislike about the product?
it takes some time to fully understand Device42. So you have to plan more time for the beginning to understand the whole features and possibilities.
Sometimes the system is not the fastest, which slows down the work.
In addition, I would design the power layout differently. The current view is not very clear.
What problems is the product solving and how is that benefiting you?
We keep our entire infrastructure in Device42. It's also linked to a CMDB.
We have replaced our documentation with Device42. Now we can look up everything centrally. We had the problem that too often there was wrong information in the old files.
Recommendations to others considering the product:
If you are looking for a new product in the field of documentation, Device42 is a very good choice. It is very well designed and you can add any component and network management. You can easily add and manage new subnets.


    Reda H.

Excellent product and support

  • February 19, 2021
  • Review verified by G2

What do you like best about the product?
- User friendly interface.
- Support team
What do you dislike about the product?
Complete manual (user guide and administration) version in PDF format that can be downloaded and used offline.
What problems is the product solving and how is that benefiting you?
Automatic discovery for computers and network switches and integration of device42 CMDB with ServiceNow.
Recommendations to others considering the product:
I am recommending this product as it is powerful with many capabilities and easy to use and administer.


    Computer Software

Device42 is a solid offering priced WAAY better than the competition.

  • February 18, 2021
  • Review provided by G2

What do you like best about the product?
While most ITAM systems are pretty similar in terms of overall functionality, what sets Device42 apart is their responsive support team.

They provide awesome assistance setting things up, and doing some of the more complex functions within the platform (such as writing the SQL queries for Advanced Reporting, or helping to correctly format the API).

The platform itself is also very robust, and after using for more than 2 years in a production environment we have experienced 0 minutes of downtime for any issue related to the ITAM itself.
What do you dislike about the product?
One of the biggest negatives about Device42 is the Jira integration. Even with a very high powered Jira instance (brand new servers with the fastest cores we can get paired with plenty of RAM), it causes substantial slowdown when users open tickets for which the Device42 custom field has any value at all.

In addition, the on premises version of Device42 REQUIRES a TLS 1.0 mail relay, meaning that if you have a mail system which enforces TLS 1.2 (like Office365) you will be forced to maintain a separate TLS 1.0 SMTP Relay server otherwise the scheduled reports simply will not send.
What problems is the product solving and how is that benefiting you?
Device42 has become a central part of our automation stack, and it's pretty easy to use API has given us the ability to fully integrate our automated server creation tools into the ITAM and our ticketing system.


    Cris G.

A must-have tool for M&A

  • December 12, 2019
  • Review provided by G2

What do you like best about the product?
- Visual topology information
- Network communications reports (allowing to identify dependencies between servers)
- Last login users, Host information, HW information
- Application dependency
- Inventory
What do you dislike about the product?
- Maybe the first scan should be guided by a support session, there are many configurations that can contaminate the inventories (adding duplicates, offline machines, VMs that were decommissioned…)
- I would like a report to be Added where machines are linked to their sites based on the subnet, its very useful when in comes to global consolidation projects
What problems is the product solving and how is that benefiting you?
- Discovering site to site dependencies in different active directories (using netstat, excel of dependencies that we have customized to obtain the site to site communications)
- Planning Active directory consolidation and application migration
- Complete Hardware inventory (good for capacity planning)
- File sharing reporting - for migration planning (improvement opportunity:obtain share folder permissions)
- Software inventory - for migration
- Visual for dependencies between services (netstat) allowing
Recommendations to others considering the product:
Its a product I recommend for:
M&A context
Regular Inventory of Datacenters