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All you need :)
What do you like best about the product?
Like the ease of use and the innovative features.
What do you dislike about the product?
According to me all seems to go well . Just need to keep up the good work. :)
What problems is the product solving and how is that benefiting you?
Most of my business problems are resolved because of Cyara.
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Effective Solution Partner
What do you like best about the product?
Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara
What do you dislike about the product?
Somewhat costly load testing, required on an annual basis
What problems is the product solving and how is that benefiting you?
Daily application health checks and periodic load testing, which helps ensure the capacity and integrity of our environment in advance of annual high-volume production
My team has been using Cyara for over a year and feel our testing process has become more efficient.
What do you like best about the product?
Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product.
What do you dislike about the product?
Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results.
What problems is the product solving and how is that benefiting you?
More consistent testing across sprints. More efficient use of time while testing is running. We are able to test more with fewer resources.
Cyara review
What do you like best about the product?
The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side
What do you dislike about the product?
I think that the user interface can be improved
What problems is the product solving and how is that benefiting you?
mostly configuration problems
Quick to respond and assist with any and all queries
What do you like best about the product?
Cyara itself is very intuitive, easy to use and self explanatory. the team are very keen on upskilled and are often quick to respond and assist with any and all queries
What do you dislike about the product?
support team in the past have often use the cliched "have you switched it off and on" routine when raising complex queries, attempting basic trouble shooting for the inexperienced use when speaking/interacting with some one who has a better understanding of cyara
What problems is the product solving and how is that benefiting you?
Platform/fault and performance analysis
Easy to get started with limitless potential
What do you like best about the product?
Ability to integrate with CI/CD pipeline though a well documented API has been amazing, but the most beneficial aspect of Cyara is the relationship they form with your business to ensure you're getting the most benefit from the platform.
What do you dislike about the product?
Ability to associate virtual agent behaviors with specific test cases has been a long outstanding feature.
What problems is the product solving and how is that benefiting you?
Automated regression testing of voice user interfaces, including full automated unit testing as part of CI processes, has increased the quality of change while reducing the cost through significantly reduced testing overheads. In particular the newly introduced CX Model features greatly reduces the time to create and maintain a test suite, and the integration opportunities with external tools through the API have also allowed us to automate testing of downstream systems based such as reporting.
Its good tool for IVR automation
What do you like best about the product?
It simple to user and doesn't require any technical knowledge.
What do you dislike about the product?
For the first time it take time to fine tune the scripts
What problems is the product solving and how is that benefiting you?
We are using for IVR testing and production monitoring of IVR service.
With this tool we are able to identify the production issue and get notified quickly.
Helps in reducing the regression testing effort.
With this tool we are able to identify the production issue and get notified quickly.
Helps in reducing the regression testing effort.
Verizon Wireless
What do you like best about the product?
The different features within Premium Ports.
What do you dislike about the product?
Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view.
What problems is the product solving and how is that benefiting you?
Faster test executions, quick crawls and modeling and quick test creations.
Recommendations to others considering the product:
I recommend that if you are venturing into Omini Channel IVR type testing, Cyara is the best tool on the market.
Most reliable monitoring tool
What do you like best about the product?
Cyara Pulse helping us with monitoring the customer facing phone numbers across the globe. It gives peace of mind that some system is monitoring our most used numbers. We saw Cyara is most reliable and accurate for any alerts it generates.
What do you dislike about the product?
I cant think of a feature that I dislike. But one suggestion is to evolve a pricing model for pay as you go instead of port licenses.
What problems is the product solving and how is that benefiting you?
Continuous monitoring
Recommendations to others considering the product:
I highly recommend Cyara platform for automated testing and monitoring functionality. Cyara team is wonderful and they are customer centric.
Cyara Cloud & On Prem Review
What do you like best about the product?
The user friendliness of the cloud UI, the reduced complexity of scripting.
What do you dislike about the product?
The recent method of booking the load tests. I understand this helps you with your capacity but this often delays some small scale regression tests, which are not really load tests. These might use 2-3 cruncher ports but cannot be executed immidiately.
What problems is the product solving and how is that benefiting you?
Load testing various components. Resolving capacity issues. Testing IVR features.
Recommendations to others considering the product:
Cyara is a neat and lightweight solution for IVR testing and has many other associated solutions like automation of regression suite, load testing and capacity planning, performance testing and analysis. In addition to that They have complete solutions for other online channels like Chat. They also have automated solution for email and Chatbots. They have a very good suite for monitoring as well for tracking production environment performance and issue identification and analysis
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