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Easy to get started with limitless potential
What do you like best about the product?
Ability to integrate with CI/CD pipeline though a well documented API has been amazing, but the most beneficial aspect of Cyara is the relationship they form with your business to ensure you're getting the most benefit from the platform.
What do you dislike about the product?
Ability to associate virtual agent behaviors with specific test cases has been a long outstanding feature.
What problems is the product solving and how is that benefiting you?
Automated regression testing of voice user interfaces, including full automated unit testing as part of CI processes, has increased the quality of change while reducing the cost through significantly reduced testing overheads. In particular the newly introduced CX Model features greatly reduces the time to create and maintain a test suite, and the integration opportunities with external tools through the API have also allowed us to automate testing of downstream systems based such as reporting.
Its good tool for IVR automation
What do you like best about the product?
It simple to user and doesn't require any technical knowledge.
What do you dislike about the product?
For the first time it take time to fine tune the scripts
What problems is the product solving and how is that benefiting you?
We are using for IVR testing and production monitoring of IVR service.
With this tool we are able to identify the production issue and get notified quickly.
Helps in reducing the regression testing effort.
With this tool we are able to identify the production issue and get notified quickly.
Helps in reducing the regression testing effort.
Verizon Wireless
What do you like best about the product?
The different features within Premium Ports.
What do you dislike about the product?
Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view.
What problems is the product solving and how is that benefiting you?
Faster test executions, quick crawls and modeling and quick test creations.
Recommendations to others considering the product:
I recommend that if you are venturing into Omini Channel IVR type testing, Cyara is the best tool on the market.
Most reliable monitoring tool
What do you like best about the product?
Cyara Pulse helping us with monitoring the customer facing phone numbers across the globe. It gives peace of mind that some system is monitoring our most used numbers. We saw Cyara is most reliable and accurate for any alerts it generates.
What do you dislike about the product?
I cant think of a feature that I dislike. But one suggestion is to evolve a pricing model for pay as you go instead of port licenses.
What problems is the product solving and how is that benefiting you?
Continuous monitoring
Recommendations to others considering the product:
I highly recommend Cyara platform for automated testing and monitoring functionality. Cyara team is wonderful and they are customer centric.
Cyara Cloud & On Prem Review
What do you like best about the product?
The user friendliness of the cloud UI, the reduced complexity of scripting.
What do you dislike about the product?
The recent method of booking the load tests. I understand this helps you with your capacity but this often delays some small scale regression tests, which are not really load tests. These might use 2-3 cruncher ports but cannot be executed immidiately.
What problems is the product solving and how is that benefiting you?
Load testing various components. Resolving capacity issues. Testing IVR features.
Recommendations to others considering the product:
Cyara is a neat and lightweight solution for IVR testing and has many other associated solutions like automation of regression suite, load testing and capacity planning, performance testing and analysis. In addition to that They have complete solutions for other online channels like Chat. They also have automated solution for email and Chatbots. They have a very good suite for monitoring as well for tracking production environment performance and issue identification and analysis
Great collaboration tool and we used a lot in NLIVR end to end CX Testing
What do you like best about the product?
Service and Tool that helps us run our test automation, whether it is adhoc, lnp and planned
What do you dislike about the product?
I think it would be great if we can use the same tool in other channels such as Chat, Async Chat (digital channels)
What problems is the product solving and how is that benefiting you?
We are continuously providing great customer experience and we have to make sure that we deliver our products on time to compete with the market. Using Cyara it helped us test our voice channel changes on target and reduce our manual testing activities. It basically increased our ROI in terms of testing.
Flawless Onboarding process, exciting product with clear business case realisation.
What do you like best about the product?
UX is very clean and easy to navigate. Makes training easier and achieving competence attainable for vast majority. The product delivers exactly what stated as part of the sales process and there were no nasty surprises where promises were made and not delivered. The platform feels like a really mature and stable product that is now at the point where its only minor tweaks/enhancements that are happening in the background. As someone with experience in dealing with Telco and other platforms that are still in their infancy this is really refreshing. The onboarding team we're great with both the PM and the trainer great from a personal and professional perspective.
What do you dislike about the product?
Few tweaks to CX models would be useful - cant export the models if you have more than one module which is mildly frustrating. Also as its sometimes easier to do the test cases in test cases rather than CX models its sometimes much easier to go that way - if CX models could be made 10-15% quicker when building the model then would be much more powerful, what we found was that for our bigger more complex IVR's we used test cases to get the job done.
What problems is the product solving and how is that benefiting you?
Post-Upgrade testing of our Telco platform has been revolutionised to give full confidence to the business that the upgrades are not introducing production issues.
Load testing has shown us where there are some gaps/challenges that we're working on with our Teclo provider.
Pulse testing has meant we're in a situation where we can proactively rather than reactively respond to major issues with the IVR's
Load testing has shown us where there are some gaps/challenges that we're working on with our Teclo provider.
Pulse testing has meant we're in a situation where we can proactively rather than reactively respond to major issues with the IVR's
Recommendations to others considering the product:
Have a clear plan for what you expect to use the platform before going in - the onboarding team will then help you to realise as much of this vision as possible from day 1.
Strong product suite aligned to assuring customer experience agenda
What do you like best about the product?
The platform is intuitive and easy to use.
What do you dislike about the product?
The platform didn't appear to have any aspects which can be specifically disliked.
What problems is the product solving and how is that benefiting you?
It is a great platform to ensure that your IVR infrastructure is performing as expected especially during high call volumes triggered by the pandemic. It ensures that issues are identified before the end users are impacted so that the operations and other associated teams can fix the issues proactively ensuring improved customer experience and sustaining brand value.
Cyara review
What do you like best about the product?
The insight that the platform provides should there be any issues in the customer journey through the IVR.
What do you dislike about the product?
Adjusting the PSST can be tricky and fiddly sometimes when creating new test cases or amending existing ones. Would be nice to have a feature that automatically calculates the PSST based on the audio duration of each step.
What problems is the product solving and how is that benefiting you?
Being able to test the customer journeys before deploying them into the Live environment is a big benefit. Automating test calls that otherwise would have been done manually also saves time and it is convenient to monitor through the summary reports and dashboard. Monitoring in general of the live test cases provides great insight if there are any issues on the platform and helps us be proactive.
I have done bit research on different tools for voice automation but I feel Cyara is good
What do you like best about the product?
Its SaaS solution and usability ........
What do you dislike about the product?
Authorization levels on folder level ...
What problems is the product solving and how is that benefiting you?
Language issues and Time for regression testing
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