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Always beneficial
What do you like best about the product?
Multi lingual easy to use, flexible set up possibilities
What do you dislike about the product?
Requires dedicated support team to keep the tool maintained
What problems is the product solving and how is that benefiting you?
Testing of new IVR menu's multi lingual EU environment
Amazing platform backed up by an extraordinary team.
What do you like best about the product?
Powerful tools that are easy to use. Technical and non-technical groups across the organization can use the tools in Cyara with very little training. The team at Cyara is incredibly supportive and always listens to customer concerns or recommendations and acts on them.
What do you dislike about the product?
Call flow mapping can be a challenge due to nuances with how decisions are handled.
What problems is the product solving and how is that benefiting you?
Functionality testing for new implementations, after maintenance work and daily health checks. Being able to run Cyara to do this testing saved our teams hours of manual testing and identify problems before they impacted our business. It helped us move from being reactive to proactive.
Holy Grail
What do you like best about the product?
One Stop Shop for testing needs, Whether your testing is development, quality assurance, user acceptance, performance, monitoring or business design and proof of concept, Cyara has capabilities that can meet your needs.
What do you dislike about the product?
Some of the features are only available on hosted.
What problems is the product solving and how is that benefiting you?
Cyara hybrid with on premise and hosted have helped our company
Recommendations to others considering the product:
Think about how CYARA fits into your existing testing strategy and processes. It has simplicity to fit right in without major changes to your testing process.
Cyara is innovating solutions for Omni-Channel experience automation
What do you like best about the product?
Transcription, Pulse Dashboard, Modules in CX Model
What do you dislike about the product?
DataDriven Management - lesser flexibility in modifying the data values, hard to find data set while mapping in a test case;
Common Test validation error notifications not given prior to validation (few common errors like Multi-Step prompt, tag/value missing, tag format or usage issues are not notified upfront before triggering a test case or a campaign. Only after execution, such test cases gets abruptly stopped and takes additional time to fix those gaps. A notification on these errors while user clicks to validate would make the work better.
Common Test validation error notifications not given prior to validation (few common errors like Multi-Step prompt, tag/value missing, tag format or usage issues are not notified upfront before triggering a test case or a campaign. Only after execution, such test cases gets abruptly stopped and takes additional time to fix those gaps. A notification on these errors while user clicks to validate would make the work better.
What problems is the product solving and how is that benefiting you?
IVR Regression suite validation. Benefit is time saving. And production monitoring/health check of the IVR apps in PROD is one other use case where Cyara is helping.
Recommendations to others considering the product:
Optimization needed in data sets, CX Module, Auto healing of test cases, Prompt Analyzer to point to internal audio files.
Great Testing Tool
What do you like best about the product?
Very powerful with an extensive tool kit available to help you. You can "crawl" an IVR and map the entire Call Flow to confirm your documentation. Ability to build Test Case suites and load your sample data you would like to use to test with. We use extensively for regression testing.
What do you dislike about the product?
Takes a little while to fully get some of the scripting down but is amazing once understood.
What problems is the product solving and how is that benefiting you?
Regression testing. Has allowed us to catch things before promotions that we never would have without this tool. Or more accurately, we might have discovered but would have required many more man hours.
Automated testing including foreign languages
What do you like best about the product?
Now we can truly test our foreign language flows. Before using Cyara all we could really do was verify that the correct language was playing. We have caught several mistakes that were not caught in the past.
What do you dislike about the product?
Having to tune an application with PSST values. You have to tell Cyara how much silence is between each prompt, which are the PSST values.
What problems is the product solving and how is that benefiting you?
It takes the tedious part out of testing IVR applications and allows a broader testing of an application and what is tested is documented. We can also do more regression testing.
Macys' Cyara Platform review
What do you like best about the product?
Cyara helps Macys' to monitor the health check of our IVR system with the help of Pulse campaign. Especially, during Holiday period, our team used to run short campaigns every 5 mins for Health check
What do you dislike about the product?
I don't have any items to enter in dislike section
What problems is the product solving and how is that benefiting you?
Our On-prem portal was recently broken while our team was trying to fix Flexera vulnerability. Cyara support did provide interim relief by moving ports to Cloud portal during our Holiday time and fix On-prem portal post Holiday
Best tool for automation testing
What do you like best about the product?
Best for IVR Testing also helps in load testing.
What do you dislike about the product?
The threshold values and tags are a bit confusing.
What problems is the product solving and how is that benefiting you?
The prompts are easier to test in IVR testing
Recommendations to others considering the product:
It's best for the automation testing.
Its a great IVR / contact centre automation tool
What do you like best about the product?
Its on Cloud , Simple to use and maintain
No spacial skills required , Support is good.
No spacial skills required , Support is good.
What do you dislike about the product?
More customisation options should be provided in reporting,some simple but usefull functionality should be added.
There are scope to take this tool to more advanced level.
There are scope to take this tool to more advanced level.
What problems is the product solving and how is that benefiting you?
Un attended fully automatic test execution. Reports and alerts on failure. Less manual efforts saving cost and resources.
Recommendations to others considering the product:
Go for it..it will definitely save your money and efforts in doing repetative work
Cyara Review
What do you like best about the product?
I like the amount of data that is returned through the Cyara system. As far as middleware information return and timing goes, Cyara has been very helpful in identifying issues we have with our IVR. It allows me to send data to the business in order to provide a full view of the struggles the IVR is experiencing, due to issues that would be hard to provide data for with the Cyara system.
What do you dislike about the product?
There are certain issues that I have experienced with Cyara, as far as, being too critical on the IVR and identifying "issues" that are not a red flag or concern for our Company. I have also had struggles with multi-lingual test cases however, Cyara is working with me to help resolve these issues.
What problems is the product solving and how is that benefiting you?
Middleware return and timing issues. Connection issues. System crashes.
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