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Their give a excellent support and their always there for any question or requirement.
What do you like best about the product?
The most helpful is their first setup, is easy to integrate with a already running system
What do you dislike about the product?
user experience in website: the bottom right corner appear a notification when changes was save, is not visible at first sight
What problems is the product solving and how is that benefiting you?
They give real time metrics about inbound network traffic and WAF solutions.
Recommendations to others considering the product:
A really god services and software, they bring a lot of solutions and have a really good support.
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Reblaze has an excellent customer support, an outstanding product and proven track record.
What do you like best about the product?
The technical support and the technology itself.
You get direct access to Reblaze engineers via Slack or Whatsapp. Support requests are responded to almost immediately. The product performs exceptionally well.
You get direct access to Reblaze engineers via Slack or Whatsapp. Support requests are responded to almost immediately. The product performs exceptionally well.
What do you dislike about the product?
The UI/UX for the web dashboard could need some love, some things are a little cumbersome to setup or to get right, but once you get the hang of it, it does its job. Having the ability to self-manage users would be a really useful feature to have.
What problems is the product solving and how is that benefiting you?
I can sleep peacefully knowing that Reblaze has my back in case of any ddos attack or threat. My server logs are pristine; 99.9% of all malicious requests don't pass Reblaze. We heavily use the Analyze Traffic Log tool to review and monitor traffic and to troubleshoot issues reported by users.
Recommendations to others considering the product:
I would 100% recommend Reblaze for bot mitigation, DDoS protection, and WAF. It's also part of our DR plan, with the ability to switch to a hot-standby application right from the web console. Certificate management is another great feature.
Security As A Service
What do you like best about the product?
Incredibly helpful and kind support from great reps and engineers. Security expertise and soft skills from the staff are incredibly valuable to a startup company with no time or focus to spare. They take the time and effort to understand your traffic and your business initiatives and to tailor all rules as closely as possible to your need, providing serious hardening for both web and api services.
What do you dislike about the product?
The tech is difficult to self-serve, and can be tedious to operate, which really mandates premium support. The information in the console is helpful but limited and difficult to navigate. Their pricing models are their own worst enemy, as it is very informal and can lead to unexpected charges on the PAYG model and a cloudy future when attempting a long term agreement. The lack of pricing transparency from the get-go was also a problem in getting my decision-makers on board when it came time to pay.
What problems is the product solving and how is that benefiting you?
Lack of security expertise early in the game was a major problem for my team. Reblaze bridged that immediate gap for us, educated us, and continued to provide important context and support. The metrics are more helpful than I would have guessed. Originally looking for just out of the box DDOS protection, we underestimated how much value we would get from Reblaze, both in observability and in expertise. It is also a smart layer to put ahead of infrastructure, with strong controller powers that enables things like multi-cluster load balancing, canary releases, etc. The bang for the buck is unmatched.
Recommendations to others considering the product:
Establish request/second predictions for the upcoming year, be patient with the rollout, and establish a good relationship with reps so they can tailor support to your needs. Don’t try to understand everything right off the bat, you can ease into it. You are in good hands.
Great Continues Web Protection and DevSecOps Service
What do you like best about the product?
Reblaze is combined solutions that include WAF, CDN plus Cache Management, Rate Limit and Anti (D)DoS, Bot Detection, Event Management with extra customizable features and profiling and it amazed me to see how fast it works!
What do you dislike about the product?
I am satisfied with Reblaze as the tech perspective. Reblaze can improve the changelogs in the dashboard and add internal logs to see which user made the latest changes and a small description next to change event would be super nice. it can ask about the reason for click on "Publish" changes from users so all other users can be aligned about whats happening in the Reblaze dashboard.
What problems is the product solving and how is that benefiting you?
Besides the protections, Reblaze is helping us to has a great vision on incoming traffics so it became very handy for forensic if we need to investigate something. Currently, we are implementing the bot detection on our clients and that is one of the most values coming from Reblaze for us.
Recommendations to others considering the product:
Reblaze has so many different features and it can be implemented on any kind of web application, it doesn't matter if you are using public or private CMS, or if you having GraphQL or restful JSON API, it can easily be adjusted. it's easy to configure, and you always get great support from the Reblaze team.
I believe good support is equally or even more important than a good product, we started getting great support and service from day one when I met Fred Chaouat in Stockholm in AWS Summit, he answered all of my questions and we had extra meetings for the product demonstration. During our free trial, we implemented multiple complex web applications on our side and I've been in touch with Tzury (CTO), Yaniv (COO), Roei (CSE), and Vika (our account manager) so many times, with many different questions and challenges and all of them has been answered and solved quickly. During the implementation phase, we've faced a few deep technical challenges in different areas like bot detection and Guy (Reblaze's Developer/Engineer) has been helping us a lot with that.
After implementations and start using Reblaze, I feel way more confident about our web application security, we got our unified web security audit logs and alerts, and now it's easy to see what is happening in real-time on our network.
I believe good support is equally or even more important than a good product, we started getting great support and service from day one when I met Fred Chaouat in Stockholm in AWS Summit, he answered all of my questions and we had extra meetings for the product demonstration. During our free trial, we implemented multiple complex web applications on our side and I've been in touch with Tzury (CTO), Yaniv (COO), Roei (CSE), and Vika (our account manager) so many times, with many different questions and challenges and all of them has been answered and solved quickly. During the implementation phase, we've faced a few deep technical challenges in different areas like bot detection and Guy (Reblaze's Developer/Engineer) has been helping us a lot with that.
After implementations and start using Reblaze, I feel way more confident about our web application security, we got our unified web security audit logs and alerts, and now it's easy to see what is happening in real-time on our network.
Persistent and professional services
What do you like best about the product?
Reblaze sales team is hard working and dedicated to offer services to organisations globally. They persisted in their efforts to showcase web application protection for our organisation and we went ahead with the plan. On commercial aspect Mr. Fred was supportive.
What do you dislike about the product?
As of now, no major observation on areas of improvement on Reblaze services.
What problems is the product solving and how is that benefiting you?
Protection of web application portal from malicious attacks/traffic using WAF/DDoS/IDS solution offering from Reblaze. It is helping to secure application and data inturn.
Recommendations to others considering the product:
Reblaze is committed and dedicated in their service offering. They do give 30 days trial period which should be good enough to try their services.
SmartPrepaid0420
What do you like best about the product?
The high level of professionalism and technical expertise.
What do you dislike about the product?
For the moment, I don't have remarks to say.
What problems is the product solving and how is that benefiting you?
Your principal production web sites are protected against attacks.
Overall our experience with Reblaze has been very positive.
What do you like best about the product?
The service and the tech support. The response very quick and are very helpfull. They are continuously improving their application.
What do you dislike about the product?
Nothing. Everything is perfect. Keep up the good work guys. It works as described.
What problems is the product solving and how is that benefiting you?
They secure our web application and our API Security
Recommendations to others considering the product:
Talk with Fred from Reblaze about this perfect product.
Invaluable Partner and very good business model, it scale and manage enterprise needs
What do you like best about the product?
1) SAAS approach
2) it is a service and not only a tool
2) it is a service and not only a tool
What do you dislike about the product?
-Lack in reporting feature in particular it is not possible to customize a dashboard and download in pdf.
What problems is the product solving and how is that benefiting you?
It complete our MSP proposition with a WAF solution easy to integrate and configure
Recommendations to others considering the product:
it fit perfect with aws workload. Try it
My experience is pretty good though change management needs improvements
What do you like best about the product?
I really like the common console for all distributed gateways.
The support team is very responsive.
The support team is very responsive.
What do you dislike about the product?
I feel that every time we are experiencing an issue we are alerting Reblaze instead of Reblaze alerting us. Im not sure if someone is actively looking at our deployments and looking for anomalies.
Change management needs to improve, we have experienced issues in the past that changes to the gateways caused service impact.
We are not notified when there are new releases.
Change management needs to improve, we have experienced issues in the past that changes to the gateways caused service impact.
We are not notified when there are new releases.
What problems is the product solving and how is that benefiting you?
WAF
Recommendations to others considering the product:
Very recommended. A very comprehensive solution which is more than only WAF.
Reblaze is a great and leading WAF solution
What do you like best about the product?
Great customization and functionality for applications including BOT activity
Dedicated and fast response 24x7 support which is familiar with configuration
High level Security and Web/App Protection
Dedicated and fast response 24x7 support which is familiar with configuration
High level Security and Web/App Protection
What do you dislike about the product?
None that I encountered. service work great for all of our needs
What problems is the product solving and how is that benefiting you?
Web Application Firewall for many of our customers
Recommendations to others considering the product:
Great product and service, first-time-right. works great
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