3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Honestly, pretty terrible system.
What do you like best about the product?
Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time.
What do you dislike about the product?
1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.
Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.
Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
What problems is the product solving and how is that benefiting you?
None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it.
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Great switchboard
What do you like best about the product?
It's a very good switchboard, we've replaced our traditional system with 3CX switchboard. The advantages compared to the traditional setup are of course app for mobile phone and software application for the desktop. We can make and take calls basically from anywhere we want, it's enough to have internet connection, which was a great advantage during covid lockdown periods.
What do you dislike about the product?
The software does exactly what you'd expect from it, there is nothing I dislike
What problems is the product solving and how is that benefiting you?
We had to start working from home during lockdowns caused by covid virus, thanks to 3cx we did not have any problems with our switchboard and we did not lose any single call.
Easy to use, all in one communication platform
What do you like best about the product?
Everything is self-contained within one package. Effortlessly working between desktop and mobile is so easy, so no longer tied to my desk! Integration with Office 365, so when I'm in meetings, my status is automatically changed to 'do not disturb'.
What do you dislike about the product?
Support for a wider range of browsers, such as Firefox would be useful. Also, the audio quality can vary somewhat, and can struggle using the desktop client.
What problems is the product solving and how is that benefiting you?
It's provided a cost-effective way to manage our business continuity and given us the ability to provide hybrid working to our staff while improving the customer expereince.
Recommendations to others considering the product:
A good set of basic features and provides pretty much every tool you need to enable seamless communication across a broad team.
Useful if you need a SIP software easy to set
What do you like best about the product?
It was pretty easy to set the SIP with the VoIP and the new client gives us also features for video conferencing, chat and voice mail
What do you dislike about the product?
Despite the easy and friendly client, I couldn't establish a proper connection between the SIP and the VoIP
What problems is the product solving and how is that benefiting you?
We need the connect the SIP with the VoIP and use everything meanwhile working at desktop
All your communication needs in one platform.
What do you like best about the product?
Having the ability to seamlessly transfer calls made to office phone numbers directly to the respective mobile devices. Being able to set up web meetings easily.
What do you dislike about the product?
The initial setup process is cumbersome and confusing. The support from 3CX somewhat lacked urgency.
What problems is the product solving and how is that benefiting you?
Routing calls to employees traveling away from the office has increased our efficiency, timely responses to clients, and ensured that web meetings have the best attendance from all employees, whether in or out of the office.
Solid voip with conferencing and IM
What do you like best about the product?
It's pretty much an all-in-one package except email for communications.
What do you dislike about the product?
Supported hard phones can be a problem and relatively limited. But finding people are more and more accepting of a quality headset and desktop/laptop/phone integration.
What problems is the product solving and how is that benefiting you?
Integrated several communications methods and a much better experience as far as dual-use phones.
Easy, and can be used to work from home
What do you like best about the product?
That it has both computer software for the desktop and an app for your phone to easy access from home. I also like that you can see everyone's status around the office, and you can tell if they are on the phone or at lunch.
What do you dislike about the product?
Putting yourself in "away" mode doesn't allow you to receive calls inside your office. You cant even leave a voicemail at someone's desk if they are on away. I don't have much else to complain about; it is a sound phone managing system.
What problems is the product solving and how is that benefiting you?
I am solving many problems.3CX gives you easy accessibility to all phones within the company. You can make both inbound and outbound calls with ease, and you have full transparency of your talk times, voicemails, etc.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Recommendations to others considering the product:
You can use it for all management, working from home, working in a large office. It allows you to see who is in a meeting, who is on the phone, who is ringing etc. I don't know how we got by without it for so long!
3CX ROCKS
What do you like best about the product?
What I like the best about this company is the support team especially Chris, he rocks and always find a solution. On the sales team at 3CX Hazen is the guy you want to go to. He goes above and beyond to help you with anything you need.
What do you dislike about the product?
There is nothing I dislike about 3CX at all. Great company with amazing employees.
What problems is the product solving and how is that benefiting you?
The benefits is always knowing that there is someone there to help you.
Love this AMI from 3CX
This AMI from 3CX works perfectly fine if you follow their instructions. My backup restored fine without issues. Please make sure you are restoring from the same version of 3CX.
This 3CX image does not work
3CX is a great system. However we have never been able to get this pre-loaded AWS image to work. It never restores our backup config properly. We've tried it many times with different clients. Tried this again because it says it was updated in Feb of this year. Well we are back to loading up a Debian image and installing 3CX at the command line.
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