3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx solución telefonia movilidad
What do you like best about the product?
Lo mejor es la posibilidad de disponer de multi-dispositivos y la facilidad para que los usuarios puedan gestionar sus necessidades en configuración del sistema de telefonia
What do you dislike about the product?
Posibilidad de integracion con AD, estaria bien mas posibilidades de integración.
What problems is the product solving and how is that benefiting you?
Posibilidad de disponer de telefonia para el teletrabajo
Recommendations to others considering the product:
Es un sistema agil, funcional y que permite una experiencia de telefonia muy buena
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nice and light PBX. feature-rich, and cheap
What do you like best about the product?
Easy to deploy and use, very flexible and configurable. very affordable with annual (subscription), as well as full (one-time) payment models. another important aspect is that the software license is charged based on the number of Simultaneous calls, so the number of extensions is unlimited.
What do you dislike about the product?
the call center reporting features don't cover all of what we need. but what is available is still good considering the price. it is lacking in some other features. and compatibility with IP phones can be improved.
What problems is the product solving and how is that benefiting you?
the need for a PBX that supports SIP trunks, outgoing calls and a small call center. it supports many IP phones but not the ones we have in our company, we might need to replace them with compatible models after testing for some time.
Recommendations to others considering the product:
if you're looking for simple, affordable, and feature-complete system for a SMB, don't hesitate in trying 3CX. if you have a large organization with hundreds of employees, and you need all the features of a complex PBX, look for something else. you can always try the free version for some time, then make your decision.
best pbx softsuite for small and medium bussiness
What do you like best about the product?
resources with WEBRTC and ready for new clients
What do you dislike about the product?
audio quality for IVR , its poor when i try to use music
What problems is the product solving and how is that benefiting you?
integration with mobility and internet outside from company
The Best PBX system I ever worked with
What do you like best about the product?
Flexibility and cost, unified communication and complete control over your tel sys
What do you dislike about the product?
Not much to dislike really, for about 5 years I didn't faced any serious problems
What problems is the product solving and how is that benefiting you?
Connecting multiple remote offices using the bridging option and VPN in one global network. FQDN option where static IP is not an option is an absolute winner
All in One and Flexible
What do you like best about the product?
Easy to Manage with lots of features available at no additional cost.
What do you dislike about the product?
Everytime they release new updated version some of the great features becomes more complex or removed.
What problems is the product solving and how is that benefiting you?
We able to manage to re-route calls on the right gateways, in the end it reduce our Telecommunication COST.
Recommendations to others considering the product:
If you are looking to more features that can be possible with a IP PBX Facility with Cost Effective and Flexibility, you should try 3CX.
3cx is very good products of Unified communication.
What do you like best about the product?
Quick, Easy configuration.
User friendliness
User friendliness
What do you dislike about the product?
Not support Korean.
Call center application interworking support is weak.
(I wish, support like Genesys API)
Call center application interworking support is weak.
(I wish, support like Genesys API)
What problems is the product solving and how is that benefiting you?
3cx has almost feature for Enterprise's communication devices.
3CX help us cutting cost for communication and collaboration
What do you like best about the product?
Easy to use and manage applications and web browser
What do you dislike about the product?
limitation feature on call center integration to other system such as custom report, call center feature, Microsoft team
What problems is the product solving and how is that benefiting you?
revolution on traditional communication, cutting cost on new way of communication.
Recommendations to others considering the product:
If you need UC try 3CX, it's value for money. I don't see other brand that have "easy to use" feature also for maintenance.
Best pbx in the market
What do you like best about the product?
Ability to set multiple devices with the same extension. Webmeeting to make video conferences...
What do you dislike about the product?
Poor provisioable hardware phones. Only a few brands
What problems is the product solving and how is that benefiting you?
Roi in less than 3 months
I have switched all of my PBX servers from Cisco and Avaya environment to 3cx, its a great platform
What do you like best about the product?
Platform independent system, can be fit into all scale of businesses, It has a very light OS, Flexible with other products and of course its user friendly
What do you dislike about the product?
we need a by default customized reports tool, to create any report we want.
What problems is the product solving and how is that benefiting you?
cost effective solution, unified solution we are translating all of our cisco and Avaya legacy systems to 3CX.
Recommendations to others considering the product:
try for once and you will never regret.
Sysadmin
What do you like best about the product?
3cx grants us the possibility to work remotelly from any location. The use of mobile app and webrtc are good functions.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
The integration with diferent sip providers is great.
The possiblity to create custom templates and define a corporative one.
Webclient rtc is a big advantatge. With a minor invest you can start using 3cx, you only need a computer and headphones.
The call queues have a lot of different strategies.
The administration is easy, our customers can make some basic configurations by their own.
The license cost are easy to understand and with a basic license you can start using 3cx with a lot of options available.
Updates are easy to apply.
New free host in cloud included with pro and entreprises licenses.
What do you dislike about the product?
The support, but finally you can find answers in 3cx forums.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
If you need change the fqdn of a installation the only way is making a reinstallation from zero.
Sometimes 3cx takes long to apply new community functions requests.
QRCODE to configure an extension doesn't work alway in Android and you need to configure the extension manually.
To analyze the calls we need to use external tools like powerbi, would be interesting have a live tool to check it directlly in 3cx without the neccesity to create a report.
The failover option is very bad because you need to change the dns manually if a failover occurs and after that change again to master instance.
On the updates page I see beta and alpha versions, sometimes this could be a bit confusing.
Missing api, if you want to integrate with other tools or reporting you need access to the database.
What problems is the product solving and how is that benefiting you?
Remote work and videoconference to make webinars.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
3cx allows us have a descentralized offices and become possible to work remotelly from any place or home.
We are using the call flow designer to route the calls to desired queues and is very intersting because we have a high volume of calls and we can route it depending on the caller id for example.
The different area Managers can check if their agents are logged in the queues, talking and manage abandoned calls.
Recommendations to others considering the product:
If you have a legacy phone system updating to 3cx will help you making more easier the managment of your phone infrastructure.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
The sip calls are a lot more cheaper and 3cx license cost are cheap considering other manufacters like Cisco.
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