3CX Phone System
3CXExternal reviews
499 reviews
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External reviews are not included in the AWS star rating for the product.
Useful if you need a SIP software easy to set
What do you like best about the product?
It was pretty easy to set the SIP with the VoIP and the new client gives us also features for video conferencing, chat and voice mail
What do you dislike about the product?
Despite the easy and friendly client, I couldn't establish a proper connection between the SIP and the VoIP
What problems is the product solving and how is that benefiting you?
We need the connect the SIP with the VoIP and use everything meanwhile working at desktop
All your communication needs in one platform.
What do you like best about the product?
Having the ability to seamlessly transfer calls made to office phone numbers directly to the respective mobile devices. Being able to set up web meetings easily.
What do you dislike about the product?
The initial setup process is cumbersome and confusing. The support from 3CX somewhat lacked urgency.
What problems is the product solving and how is that benefiting you?
Routing calls to employees traveling away from the office has increased our efficiency, timely responses to clients, and ensured that web meetings have the best attendance from all employees, whether in or out of the office.
Solid voip with conferencing and IM
What do you like best about the product?
It's pretty much an all-in-one package except email for communications.
What do you dislike about the product?
Supported hard phones can be a problem and relatively limited. But finding people are more and more accepting of a quality headset and desktop/laptop/phone integration.
What problems is the product solving and how is that benefiting you?
Integrated several communications methods and a much better experience as far as dual-use phones.
Easy, and can be used to work from home
What do you like best about the product?
That it has both computer software for the desktop and an app for your phone to easy access from home. I also like that you can see everyone's status around the office, and you can tell if they are on the phone or at lunch.
What do you dislike about the product?
Putting yourself in "away" mode doesn't allow you to receive calls inside your office. You cant even leave a voicemail at someone's desk if they are on away. I don't have much else to complain about; it is a sound phone managing system.
What problems is the product solving and how is that benefiting you?
I am solving many problems.3CX gives you easy accessibility to all phones within the company. You can make both inbound and outbound calls with ease, and you have full transparency of your talk times, voicemails, etc.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Working from home and linking into the office phone during the shutdowns was made more accessible with this program.
Recommendations to others considering the product:
You can use it for all management, working from home, working in a large office. It allows you to see who is in a meeting, who is on the phone, who is ringing etc. I don't know how we got by without it for so long!
3CX ROCKS
What do you like best about the product?
What I like the best about this company is the support team especially Chris, he rocks and always find a solution. On the sales team at 3CX Hazen is the guy you want to go to. He goes above and beyond to help you with anything you need.
What do you dislike about the product?
There is nothing I dislike about 3CX at all. Great company with amazing employees.
What problems is the product solving and how is that benefiting you?
The benefits is always knowing that there is someone there to help you.
Love this AMI from 3CX
This AMI from 3CX works perfectly fine if you follow their instructions. My backup restored fine without issues. Please make sure you are restoring from the same version of 3CX.
This 3CX image does not work
3CX is a great system. However we have never been able to get this pre-loaded AWS image to work. It never restores our backup config properly. We've tried it many times with different clients. Tried this again because it says it was updated in Feb of this year. Well we are back to loading up a Debian image and installing 3CX at the command line.
My personal recommendation, if this is not for home use, stay away
What do you like best about the product?
Its based on Windows and the UI is not bad. We also didnt have problems using the PBX itself.
What do you dislike about the product?
Non-existent customer service. We cant activate our license key and 3cx "customer service" asks for 75 EURO to solve it. We had same issue last year and after paying 75 EUR they simply sent an email saying uninstall and reinstall. If what you want from your phone system is drama, then 3cx is your choice.
What problems is the product solving and how is that benefiting you?
None 3cx has been creating the problems
Recommendations to others considering the product:
Stay away if you dont want drama.
I use it every day and it is the most helpful phone tool for businesses.
What do you like best about the product?
Everything is visable, and you can pin point
What do you dislike about the product?
at the moment not much, seems to be very useful
What problems is the product solving and how is that benefiting you?
checking phone status
how long the call is
how long the call is
3cx best dialer
What do you like best about the product?
3cx is secure and a great app for managing calls. Not complicated and it's easy to use or disposition calls. Also when it comes to going off queue is just a click of a button. Works for both inbound and outbound calls.
What do you dislike about the product?
At times it fails when integrating with other platforms. They should also improve on their video options which is not quite stable.
What problems is the product solving and how is that benefiting you?
Manning customers' calls and this has made it easier for my company to keep and update records on performance of their agents.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
Recommendations to others considering the product:
Works best in customer care department. If you try 3xc, you won't regret any bit.
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