3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Rock solid performance, very customisable
What do you like best about the product?
3CX is easy to install, adapt and manage.
We have 220 users in various working environments from inbound customer service, outbound sales and general admin.
We have 220 users in various working environments from inbound customer service, outbound sales and general admin.
What do you dislike about the product?
We are very happy with our use of 3CX and have no problems.
What problems is the product solving and how is that benefiting you?
Incredibly easy to customise
Recommendations to others considering the product:
go for it...it is excellent
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Lightweight and easy to manage
What do you like best about the product?
The fact that the system is vendor-agnostic for SIP phone hardware is great and allows us to try out a lot of different options. The PBX being software-based gives us hardware flexibility as well as multiple cloud hosting options that don't have to be particular to SIP. You can use almost any SIP provider for dial tone which also helps keep the overall costs down.
What do you dislike about the product?
Call reports could be a little more visually appealing and offer more options for productivity monitoring.
What problems is the product solving and how is that benefiting you?
It's very cost-effective. Not being tethered to a big IP phone system that requires you to buy their appliance, their phones, additional licenses for every little thing, it all adds up to cost savings and flexibility. We've been able to utilize the video conferencing to achieve remote orientations that would've otherwise been very costly. There is a lot that we still haven't taken advantage of. The biggest problem it solved was getting rid of POTS lines and allowing us to do so without having to get in bed with a pricey phone system. We can get phones on Amazon. Try out different SIP products like speakerphones for the conference room and do so with almost any vendor we want. We chose the perpetual license at the time and our only cost now is the maintenance. Overall very happy with our decision. It's been a win all around.
Recommendations to others considering the product:
Give it a try. It's easier than you think and you don't need to know anything about SIP or PBX's to set it up.
Great phones system for the IT Guy
What do you like best about the product?
It is easy to setup and even easier to manage once it's up and going with the out of box features.
What do you dislike about the product?
Support is in a different part of the country so the response on tickets is slow. I would like to see a call center for partners and customers with active support.
What problems is the product solving and how is that benefiting you?
Users really like the apps and additions feature they have access to over the traditional phone system and no per user fees.
Recommendations to others considering the product:
Do it! It has been a good experience so far.
Excellent experience and great customer service
What do you like best about the product?
We manage our phones and have a lot of flexibility
What do you dislike about the product?
Nothing really negative to mention all features are great
What problems is the product solving and how is that benefiting you?
We have solved our communication issue and phone needs including offsite locations
Recommendations to others considering the product:
Important To understand the need of the business and make decisions based on that
I love 3cx and here's why
What do you like best about the product?
It has tons of features. Easy to set up and maintain. Not buggy like Asterisk and others. Best of all is pricing is affordable.
What do you dislike about the product?
Their live support options have room for improvement but seems to be getting better. The good news is 3cx rarely if ever has bugs so you dont have to worry too much about this.
What problems is the product solving and how is that benefiting you?
3cx lowers our overall cost and helps with call flow for our small call center. Being closed based helps a ton too since we have phones all over the country. Mobile app works just like a SIP desk phone which has come in handy since we have so many that are working from home right now in light of the Corona-virus.
Recommendations to others considering the product:
Compare the price. 3cx bases pricing based on max simultaneous phone conversations which makes the pricing unbeatable.
Lightweight, easy to use and deploy with great features
What do you like best about the product?
Easy to manage, reliable with very low maintenance. We have been using 3CX as our phone system for many years now and the system has been very reliable. The system does not require much maintenance which can be fully automated.
What do you dislike about the product?
Some cosmetic things such as uploading users profile pictures by admins could be improved. The Web Conferencing could be a bit more user friendly. The IOS client could improve the push (this is already being addressed by the new version in the works)
What problems is the product solving and how is that benefiting you?
Having a virtual machine running your phone system with SIP trunk gives you a tremendous flexibility, as you can easily backup / restore your phone system in a couple of clicks! Also 3CX Call Flow Designer makes it extremely easy to build your call flows with lots of options for the most demanding phone needs.
Recommendations to others considering the product:
Try it our for free. You can can run 3CX free in the cloud to try. We use Yealink phones which are great with a very reasonable cost. I've managed a full Cisco Call Manager solution before and was very impressed what 3CX can do for such little cost.
User - Reseller - Worked our way up - Solutions Provider (Distributor)
What do you like best about the product?
3CX is a fantastic product, which is constantly evolving, the human-computer interface design makes it easy to use, both for resellers and end-users. 3CX is a great company to work with as a reseller, we have progressed from the lower levels, to become a Solutions Provider, Preferred SIP Trunking Provider, and today, thank 3CX for this opportunity by supporting a significant number of the UK resellers.
What do you dislike about the product?
There are no downsides to 3CX, it is constantly growing, and gaining market share, some resellers do not like the fact that 3CX offer free / trial licenses, to me they are not seeing the bigger picture, they are now seeing the opportunity to nurture that trial license to increase in terms of both simultaneous call count and feature set by upgrading to the Pro or Enterprise feature set.
What problems is the product solving and how is that benefiting you?
3CX is an open standard SIP unified communications platform, we support a large number of 3CX resellers been different in the market place, and love helping them grow in terms of their position within the 3CX partner program, we do this by providing qualified Sales Leads, Support, and making our resellers different in a very competitive landscape. Our partners win, we win, and 3CX wins, Win-Win-Win sounds like a Happy Home for UC-Resellers
Recommendations to others considering the product:
Look at 3CX, and you don't waste anytime looking anywhere else!
A fantastic solution to impower companies to run their own PBX
What do you like best about the product?
The 3CX solution provides a great all-in-one solution for unified communications. The included soft client and web meeting keeps everything within the 3CX system. This allows the system admins to easily manage the whole system. Plus the consistent experience for all of the users is always appreciated.
What do you dislike about the product?
The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin access is not granular. So if an extension wants to make a change to the IVR or queue they also get access to the SIP trunks, backups, etc.
What problems is the product solving and how is that benefiting you?
I've have used 3CX to provide a truly unified communications system to clients that require security but also flexibility in how they operate. The benefit to having all of the apps and phones fully supported allows for a smooth and simple roll out of the solution.
Recommendations to others considering the product:
3CX can definitely be a great solution for many companies. My recommendation would be to fully understand what functionality you are currently using and ensure 3CX can match it. Then see what additional options 3CX provides and see if they fit into your use case.
3CX Review
What do you like best about the product?
The simplicity of the software. Very easy to use and configure.
What do you dislike about the product?
Features that should be standard are missing.
What problems is the product solving and how is that benefiting you?
I can provision phones without the having to call a phone expert to help.
Setup is really easy.
Setup is really easy.
Recommendations to others considering the product:
Mone at the moment.
Easy PBX to install, setup, maintain and run.
What do you like best about the product?
Interface and compatibility with various services and devices.
What do you dislike about the product?
Maintenance contract costs are rather high. For smaller businesses a gap in yearly maintenance would lead to the higher new contract costs.
What problems is the product solving and how is that benefiting you?
We are able to organize and communicate housekeeping status through our phone system with prompts.
Recommendations to others considering the product:
If you need to be up quickly and have minimal maintenance, this is a great setup. With out the former hotel module 3cx for hospitality creates a multi step process for basic uses such as wake up calls.
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