3CX Phone System
3CXExternal reviews
517 reviews
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3CX: User-Friendly, Flexible, and Cost-Effective Communication Solution
What do you like best about the product?
3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems
What do you dislike about the product?
Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems.
What problems is the product solving and how is that benefiting you?
3CX has significantly enhanced our organization’s communication infrastructure by consolidating voice, video, and chat into a single, unified platform. It has eliminated the dependency on multiple communication tools, thereby improving operational efficiency and reducing overall costs. The system’s scalability and cloud-based flexibility enable seamless collaboration among remote and on-site teams, ensuring business continuity across locations.
“Great tool for managing client calls and CRM integration”
What do you like best about the product?
Its easy to use just one click you can dial and connect with the customer and you can find history of call logs.
What do you dislike about the product?
Sometimes some voice issues wil be there.
What problems is the product solving and how is that benefiting you?
3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency.
3CX Simplifies Communication, but Mobile App and CRM Integration Need Improvement
What do you like best about the product?
As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling.
What do you dislike about the product?
The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better.
What problems is the product solving and how is that benefiting you?
3CX makes my daily communication with clients and teammates so much easier. Instead of juggling different apps for calls, chats, and meetings, everything is in one place. It helps me respond to customers faster and stay organized with follow-ups. Even when I’m working remotely or traveling, I can easily connect with clients through the mobile app — which really helps me close deals more efficiently.
Flexible and Powerful Communication with 3CX
What do you like best about the product?
3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier.
What do you dislike about the product?
Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable.
What problems is the product solving and how is that benefiting you?
3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration.
Super simple to use
What do you like best about the product?
What I like most about 3CX is its ease of use and versatility. The tool brings together all the functions needed for effective communication: calls, video conferences, internal chat, voicemail... everything is centralized in a single clear and smooth interface.
What do you dislike about the product?
What I like a little less is the interface design, which seems a bit dated compared to other tools of the same type. The ergonomics remain good, but a more modern visual and a more dynamic layout would make the user experience even more pleasant and intuitive.
What problems is the product solving and how is that benefiting you?
3CX clearly simplifies communication management within the company. Before, it was necessary to juggle multiple tools for calls, messages, or video conferences, whereas with 3CX, everything is centralized in one place. This saves time, prevents information loss, and allows for better tracking of exchanges with clients or colleagues.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
Powerful and cost-effective business communication solution
What do you like best about the product?
3CX is an all-in-one communication tool that makes business calling and conferencing very easy. What I like best is how flexible it is — you can use it on desktop, mobile, or even directly from a browser. The call quality is clear, and features like video meetings, live chat, and call recording give a professional edge without needing multiple tools. It’s also cost-effective compared to traditional phone systems
What do you dislike about the product?
The initial setup can feel a little technical for non-IT users. The mobile app sometimes lags compared to the desktop version, and more user-friendly documentation would make onboarding smoother.
What problems is the product solving and how is that benefiting you?
3CX helps us manage internal communication and customer calls in one place. The biggest benefit is reduced cost compared to legacy phone systems and better flexibility for remote teams. It also helps us appear more professional when handling client calls and meetings.
Reliable Solid Expandable
What do you like best about the product?
On the move use.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
no desk phone needed.
Ease of upgrade
It works every time
Host it yourself or put it in the cloud or ask 3cx to host for you.
What do you dislike about the product?
nothing I think it is the perfect phone system.
What problems is the product solving and how is that benefiting you?
Just reduced the cost from having 3 full PBX in 3 different Offices to having just one installed on a server in the serverack in the office and everyone can take their phone home with them and work from anywhere.
3CX is a great VOIP System
What do you like best about the product?
The pricing is very competitive and the ease of deployment is suprising.
You can customize and find tons of options to fine tune it to your environment's requirements.
You can customize and find tons of options to fine tune it to your environment's requirements.
What do you dislike about the product?
The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions.
What problems is the product solving and how is that benefiting you?
3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication.
Good app and reporting options
What do you like best about the product?
Rare downtime and notifications whenever there is any flag I need to view.
What do you dislike about the product?
Reporting can be more customized to have an easier view.
What problems is the product solving and how is that benefiting you?
Calls inbound and outbound, with clear reporting.
3CX Review
What do you like best about the product?
The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed.
What do you dislike about the product?
That you have to have different extentions for different ques.
What problems is the product solving and how is that benefiting you?
The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company.
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