3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great product with lots of features and tons of savings
What do you like best about the product?
I love all the options and ability to expand product. WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best.
What do you dislike about the product?
3CX has met all of our needs. You will not be disappointed.
What problems is the product solving and how is that benefiting you?
We have been able to meet all of our phone needs with expanded capabilities all for a significant reduction in cost.
Recommendations to others considering the product:
You will not be disappointed with the discussion to choosing 3CX. The return on investment will be much shorter than you think and the quality will amaze you and your staff.
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The best phone system i have used to date
What do you like best about the product?
Mobility, web client, ease of setup, variety of desk phones
What do you dislike about the product?
setting up conferences does not show you who has accepted
What problems is the product solving and how is that benefiting you?
more clients are working from home, 3CX makes that easy
Recommendations to others considering the product:
Great product. Trial it and see for yourself
3CX experience as an MSP hosting multiple instances for customer
What do you like best about the product?
It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation.
What do you dislike about the product?
There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went away in more recent versions. It would be really useful to have a single place to go where you could push updates to multiple instances rather than having to manage each instance separately. Having to log in 50 different places to patch/update creates a lot of extra work.
What problems is the product solving and how is that benefiting you?
As mentioned above, during the current crisis 3CX provides a lot of benefit to our customers as businesses need employees to be reachable and able to handle business calls while also staying safe in their homes.
Totally saved my backside during the covid crisis
What do you like best about the product?
Extremely easy to use and set up like a breath of fresh air in comparison to all the ISDN systems
What do you dislike about the product?
Not being able to strip down all the complexities to make it something simple for the simple people
What problems is the product solving and how is that benefiting you?
During the virus crisis we had to quickly get the whole school on the system from working from home the three CX system allowed us to do that and be able to make calls to vulnerable children using the school system it really did help us out in a time of need to come thank our telephone guy is enough for installing this for us
Recommendations to others considering the product:
Simple easy to use system
Excellent product
What do you like best about the product?
The webconference included
the qr code for softphone
the qr code for softphone
What do you dislike about the product?
configuring a NTP server built in would help
What problems is the product solving and how is that benefiting you?
connect remotely on the webconsole from anywhere
very usefull
What do you like best about the product?
ease of use and update with single interface for management
What do you dislike about the product?
not being able to set permanent conférence room
What problems is the product solving and how is that benefiting you?
very easy to help my staff to get to work anywhere in the world with their business phone number
Recommendations to others considering the product:
nothing that comes to my mind as of now it has been a pretty solid solution for us
just take it step by step
just take it step by step
Feature packed monster that is extremely easy to use and convenient for a muiltidude of industries.
What do you like best about the product?
I love the fact that 3CX is a webclient based phone system. Everything revolves around it, from the control of your phone (CSTA) to having chat, voicemail, web conferencing and also the ability to control the call flow of your extension without admin intervention.
What do you dislike about the product?
Admin features seem to fall a bit short. This is the only PBX that I can confidently say that it focuses mainly on the user and not the admin. But this is not a bad thing! In fact, it's a great quality to have considering it's robust design!
What problems is the product solving and how is that benefiting you?
With the COVID 19 pandemic, 3CX has made it easier than ever for us to deploy hosted systems for clients that need to work remotely. It has also allowed us, as a telecommunications provider to work remotely from our home as well and support our clients to the same degree that we did when we were in the office.
Recommendations to others considering the product:
Go for it! You won't regret the ease of use!
Use it at office and on mobile, works great!
What do you like best about the product?
Portability, works on mobile, allows me to bring my office calls with me on the go
What do you dislike about the product?
Sometimes when switching networks while on a call, it will drop.
What problems is the product solving and how is that benefiting you?
No longer need to keep a manual phone list, have full directory on phone and PC. Also have ability to set up conference calls with dial in numbers, we did not have this functionality previously.
Recommendations to others considering the product:
Test it on all mobile platforms, there are slight differences that need to be trained.
Highly Recommended
What do you like best about the product?
Ease of management. Overall views of system status, extensions and users is extremely easy to map
What do you dislike about the product?
Lack of LDAP integration to tie extensions to users. Office hours feature needs to be present in Digital Receptionist settings rather than just trunk. A 'related items' field would be nice. We'd also like to remove the 3CX logo in more places since we're a re-seller. We're not hiding the fact it's 3CX, but we would like a little more brand customization
What problems is the product solving and how is that benefiting you?
Almost everything when it comes to phone systems has been easier with installation of this system. We're an MSP and have deployed this in multiple places transitioning from older non IP phone systems and even from Cisco Call Manager. The cost savings are insane compared to almost any other solution. Support is quick to respond and overall this has been a great solution. The onboard diagnostics have also effectively replaced the need for wireshark.
Recommendations to others considering the product:
Just because this is tapped as a 'small' application, doesn't mean that it's not capable. If you're looking for dialplan matching like you get in Cisco, you're out of luck, things have to be expressly designed, but almost all features we've encountered with any other product are matched in some way or another by 3CX, and there are great 3rd party integrations if you need a particular featureset
Huge cost and time saver
What do you like best about the product?
Huge cost savings from old provider more than 80 percent savings! Also easy to navigate and menus make sense.
What do you dislike about the product?
Nothing. It's straight forward and get up and running in 10 minutes.
What problems is the product solving and how is that benefiting you?
Cost savings compared to old system.
Recommendations to others considering the product:
Just make the jump. Easy to use and troubleshoot. Also great with reporting.
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