3CX Phone System
3CXExternal reviews
499 reviews
from
External reviews are not included in the AWS star rating for the product.
The BEST PBX: In my 40 years in the telecom industry 3CX is best and easist PBX to work with.
What do you like best about the product?
3CX is a great system: But the ease of configuration is what I like best.
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
What do you dislike about the product?
I would be nice to have an easy way to re-order outbound rules.
What problems is the product solving and how is that benefiting you?
We utilize the 3CX to handle our support queues so that cutomers get directed to the right person and / or team within our company to best handle their need.
Indisputable Value and Performance
What do you like best about the product?
First and foremost is value. 3CX provides professional grade software features and performance at an incredible price. The software is rock solid and easy to setup, with enough flexibility to customize to integrate into any office environment. The companion mobile app is a favorite feature among my supported user base, as it allows them to work remotely without any telecom workflow disruptions.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
What do you dislike about the product?
It's hard to find a dislike within 3CX, as for every issue I have encountered, the community forums have helped me create a workaround. I would, however, like to see native 911 support along with native remote voicemail options. At time of writing, I had to setup a dedicated number that redirects to voicemail, compare this to a traditional method of being able to hit a key combination at time of voicemail prompt so the user can enter an admin state. By far not a deal breaker and the community was able to help me with the dedicated extension workaround, as they are always happy to assist.
What problems is the product solving and how is that benefiting you?
Coming from an old Nortel system, 3CX provided us with the flexibility and scaling we required for our business to grow. Our old system also proved to be difficult to support, as the software was no longer being developed or updated. 3CX is always coming out with new features that continue to make our investment into 3CX even more valuable as time goes on.
Recommendations to others considering the product:
For ease of integration, review the directly supported trunk/SIP providers. Our provider was not supported and caused a few issues with SIP packet support by our provider, no fault of 3CX. We were able to resolve the issue by contacting our SIP provider and verifying what they expected as a SIP header and modified our installation to support such. Ultimately, it was an easy fix, but going with a supported SIP provider would have made the installation a lot easier.
3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
Good product!
What do you like best about the product?
I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes.
What do you dislike about the product?
1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
What problems is the product solving and how is that benefiting you?
Vo-IP system, ability to work from home, using the desktop app , and also the cost savings.
Recommendations to others considering the product:
Please invest on Microsfot 365 integration. WE don't need chats on 3cx, we don't need those these things that other provides offer already. we need better integration
3CX is all about home working
What do you like best about the product?
Being able to access the phone system from anywhere, either as a user and remote working from anywhere in the world, or as the administrator provisioning users for softphone usage for workers not able to visit the office.
What do you dislike about the product?
The system is great, but the only downside is the mobile phone apps do eat a lot of battery, but I only enable the app if I am unable to use my laptop.
What problems is the product solving and how is that benefiting you?
Obviously at this time (April 2020) we have a lot of users who have been forced to work from home. So having a system that allows them to work as if they are in the office and not rack up either landline or mobile phone costs is brilliant.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
Recommendations to others considering the product:
Fixed price on the number of concurrent calls, ease of use including initial deployment, rolling out of new phones, utilising voip standards, ability to work from anywhere as if you are in the office.
3CX phone system has been great
What do you like best about the product?
I like the versatility of the whole system and ease of management. The ability to turn your computer or cell phone into your desk phone. We are now playing with the web meeting, and it is working great
What do you dislike about the product?
I can't think of anything I do not like.
What problems is the product solving and how is that benefiting you?
Web meeting and the 3cx app is making working from home extremely easy to work from home.
Easy & Secure
What do you like best about the product?
3CX is easy to use and administer. 3CX is also very secure the 3CX team stays on top of security issues giving free updates as needed to registered users.
What do you dislike about the product?
No company is perfect, but right now 3CX is on top of their game.
What problems is the product solving and how is that benefiting you?
During these time is solves the problem of people working form home and allowing business to have secure and safe Face to Face meetings using the 3CX Web-meeting which is free with each 3CX system.
Recommendations to others considering the product:
3CX is a easy, affordable, secure, and feature rich system.
Stable, fast, adapted!
What do you like best about the product?
Regularly new features. Call Flow
What do you dislike about the product?
Can space to leave notes / remarks in the pbx
What problems is the product solving and how is that benefiting you?
Telecommuting! Features of web meetings and conference calls!
Recommendations to others considering the product:
Journaux de modifications
Huge cut in costs and improvement in functions
What do you like best about the product?
How simple it is to add users is quite impressive compared with our former Avaya system.
What do you dislike about the product?
It is not really multilanguage. Like the phone conference, you need to choose one language. there should be a way to setup at least 2.
The phone client should have an automatic DND setting.
The phone client should have an automatic DND setting.
What problems is the product solving and how is that benefiting you?
With the integrated video conferencing and screen sharing, we don't need third party tols like webex anymore.
3cx Next Generation Phone system
What do you like best about the product?
Ease of switching extensions from office to office, when people are moved around, names change, etc. Before on old system was a hassle, now it's simple as unplug and replug. And the phone app is a life saver! Works best if you live in a strong signal area, or can keep it on wifi. The ease of changing user information, changing voicemail passwords are truly an easy user experience. Adding new extensions are also a breeze. It's a click of a mouse, and as most things are with 3cx, very self explanatory.
What do you dislike about the product?
The yearly licensing updates. Before i didn't have to pay for yearly licensing for updates, but now i do. The paging is a little lacking, in a loud environment, the noise filter blocks paging at times. The phone app is lacking when you don't have good strong signal. Also, using blue-tooth on a vehicle while using the phone app, is almost impossible. The volume of the call is so low, you have to turn volume all the way up, and it's still a struggle to hear the other person.
What problems is the product solving and how is that benefiting you?
The ability to have your phone extension on your cell, and go anywhere, making calls to clients from the app, instead of phone, that way strangers only get your work number, and not your cell.
Recommendations to others considering the product:
Make sure the phones you pair with 3cx are 100% compatible. Read reviews. Ask Questions. Make sure you have good backups, as 3cx can run on just about any pc, and you can get back up and going in 10 minutes or less, if you have quality backups.
showing 341 - 350