What do you like best about the product?

I like them at you can place calls with the keyboard by copy/pasting and hitting enter. I like that you can view your Q stats at any time.

What do you dislike about the product?

I don't like that you can't just click on any of the q's but have to navigate with the keyboard. I would like to see my outbound talk time and select and copy and paste phone numbers on inbound calls.

What problems is the product solving and how is that benefiting you?

It's great to be able to call only with the computer. I wish it could be a little more integrated into my web browser though so I don't have to click on the icon everytime it goes behind my browser window for an outbound. There is a feature that does this for inbounds.

What do you like best about the product?

- Works with multiple PoE VOIP Phone brands
- Easy to use and manage
- Packaged with Video Conferencing
- Purchase by number of concurrent phone calls, not number of phones

What do you dislike about the product?

- Video Conferencing needs work
- No way to hide updates that you do not need

What problems is the product solving and how is that benefiting you?

We went with 3CX when we switched from an old NorTel phone system. We have been able to link all of our locations through this one phone system and save money.

Recommendations to others considering the product:

Do your research on all VOIP phone systems before making a purchase. We went with 3CX for many reasons, but the main reason was that it is very flexible and allows us to add as many phones as we like without having to pay per phone like some other VOIP systems.

What do you like best about the product?

It's cost, we are installing a state-of-the-art phone system at a fraction of the cost of a proprietary system

Licensing model, you only pay for the core -= client licences are frree

We can tailor it, the system can be reconfigured as we change our business processes.

It will enable us to provide individual phone numbers to all staff (although the majority staff will have virtual extensions primarily to receive voicemails)

The breadth of functionality and the ease of programming the system

The instant phone directory

What do you dislike about the product?

Not being able to manage the intercom feature at user level. We have turned it off rather than risk inappropriate open mikes.

What problems is the product solving and how is that benefiting you?

Improve the switchboard service eliminate (reduce?) messages being taken and emailed.
Getting callers to the their destination more effectively
Effective use of voicemail across the business
Eliminate missed calls (all calls are logged users can see missed calls)
Proof of calls, evidence of call back attempts by our staff (all call attempts are logged including calls to switched off and out of range mobile)
Staff mobility, the ability to take your extension with you both virtually or physically without any reprogramming

Recommendations to others considering the product:

It's very easy to run a trial
Choose a good voip provider and 3cx reseller
Don't just re-implement of your old conventional phone system, step back and see what 3cx can do for your business

What do you like best about the product?

I like being able to take/make a call from my desktop without moving away from the machine or removing my headphones.

What do you dislike about the product?

I dislike the fact that 3CX cannot read from my contacts list. This is where cell phone is superior.
I dislike how the beeps associated with hitting numbers are not consistent on 3CX (sometimes beeps, sometimes not).
There is a time lag with 3CX almost as if it cannot keep up with me.
It took me a long time to find the mute button. I have it down now.
If I don't have the application active, it doesn't ring.
I cannot open the app using the start menu, only the dropdown on the right side of the screen. Took me a support ticket to find this work around.

What problems is the product solving and how is that benefiting you?

Monetary savings with 3CX over desk phone hardware. Our company no longer has to maintain and support hundreds of desk phones.

Recommendations to others considering the product:

I don't know what other options are out there, but carefully consider them.

What do you like best about the product?

Savings!!! This system can save small tech companies like mine a lot of money, as far as for a phone bill.
It really either reduces your bill or gets rid of the phone bill completely.

What do you dislike about the product?

There are a lot of bugs to be worked out. I can`t really say that its strictly a 3cx thing, but we have a lot of static and calls that we answer and you cant hear each other. Some people say we sound like we are under water at times.

Im not convinced that it cant be another issue though as far as possibly the implementation, low end phones, possibly our connection, possibly the way it was set up.

What problems is the product solving and how is that benefiting you?

Huge benefits are the savings, the back end unlimited possibilities. When you have a lot of employees, and need a lot of lines, its SO much more cost effective to use a pbx \ voip system like 3cx.

They also offer a "soft phone" Which is an app for smart phones, and can also be used through your computer.

3cx is also great for people who travel, as you can take your "office phone" With you and not have to give out a cell number. And then just shut the app off when you arent working.

What do you like best about the product?

Cross platform focus on empowering users with tools in a clean and usable fashion.
The software is simple to use but has lots of powerful features packed in.
Great experience across devices and platforms.

What do you dislike about the product?

The branding is a little misleading, many people I speak to think that 3CX is only a phone system, but they also provide a great range of soft clients and solutions, they need to make their offering clearer for the uninformed.
User Interface is dated it would be great to have a more native platform experience option so either use the built in GUI or switch to the platform default being used. Some users prefer a more native experience such as iOS or Android interfaces over a generic one.

What problems is the product solving and how is that benefiting you?

Unified communications and collaboration

Recommendations to others considering the product:

Run a good proof of concept with various users and stakeholders.
3CX software also works with other Phone solutions so you could leverage a different VOIP or UCaaS provider but still leverage their software.

What do you like best about the product?

3CX is a Windows-based IP-PBX, but actually much more - the key attributes are flexibility, scalability, easy management and low cost. It's affordable for a single person office but can be deployed to thousands of users on a single system. You can use it with a very simple IP desk phone as a very basic phone system, or you can make use of any of a very large range of features. Most important are:
- inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools
- inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box
- administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard
- the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat. You can give it to users who don't need a desk phone and/or are mobile (make and receive calls on your smartphone as if you're in the office); deployment is by simple email invitation with download links and pre-provisioned extension parameters in an attachment.
- WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc
- the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers
- although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features
- pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing). Most common is a perpetual license (software upgrades to newest major release requires ongoing software maintenance, which is about 25% of the [very reasonable] initial license cost), but monthly and annual licensing that includes maintenance is also available.
- 3 versions are available at different licensing price points: the Free version includes up to 8 simultaneous calls, up to 5 web conferencing participants, one SIP trunk provider, unlimited extensions, unlimited AutoAttendants (IVRs) and many, many other features including voicemail-to-email, Music on Hold, a plug-in for Microsoft Outlook, and scheduled backups. It can even be deployed on a Windows virtual machine.
- Standard licenses are for 4, 8, 16, 32, etc (up to 1,024) simultaneous calls. Standard Edition adds Call Queuing, Call Recording, Call Reporting, G.729 codec support, bridge to other 3CX remote systems, incoming Fax-to-PDF service, conference calls, intercom/paging support, and Office 365 Address Book and TAPI integration to the Free system features, as well as 5 more WebMeeting licenses (up to 10 total)
- Pro version adds very comprehensive Call Center features including real time monitors, reporting, recording, external Agents, callback, SLA alerting, and CRM integration support for MS Dynamics, Google Contacts, full Office 365 support, Exact Online, Salesforce, SugarCRM, and Act! (an API is available for integration with other CRM software)
- in addition, the Pro version includes scheduled system restore, automatic failover to another 3CX standby system, and total of 25 WebMeeting licenses.
- WebMeeting licenses are for internal users, permitting them to originate WebMeetings. Outside participants or unlicensed internal users may participate in meetings without restriction on numbers of participants
- Backup/restore is an amazing feature: in one case, we had installed a small appliance-based (Intel NUC) 3CX system for 25 users, where the hardware failed in the first week of setup/testing/configuration. Because we had placed all installation files, license and security certificate information, and an automated backup onto a USB memory stick attached to the system, we simply moved the USB drive to a laptop, installed the phone system, and loaded the saved 3CX configuration backup (which can include voicemail, IVR recordings, recorded phone calls, etc - basically everything). The laptop could have been pretty much any Windows Professional or Server PC to be used temporarily; we were back up and running within a half hour and could have directed our customer how to do this over the phone...

What do you dislike about the product?

- some of the installation requirements for the newest version (15) of 3CX (the use of SSL certificates, need for a Fully Qualified Domain Name, fixed IP address for the site where the PBX is installed) make it somewhat time consuming to set up the PBX the first time around
- on the other hand, FQDN and SSL needs can be provided and managed by 3CX (the company) for you, and these requirements add significantly to the overall security of the system. IP communications these days are being hacked just like everything else that's IP-based, and we very much appreciate 3CX's emphasis on security

What problems is the product solving and how is that benefiting you?

- telecom and web-based meeting needs for both stationary and mobile users
- lower cost, ease of use

Recommendations to others considering the product:

3CX is still not very well known as a brand in the US, although they have made major inroads in Europe with large deployments by well known organizations. They're based in Cyprus. The company was founded by Nick Galea, who used to run an IT services software company based in England and saw an opportunity for a designed-from-scratch communications system based on software rather than hardware. This system addresses many of the shortcomings of both traditional and IP-based PBX systems that have evolved from legacy products, and provides features that are appropriate for today's "connected everywhere" business environment - while at the same time being usable by folks who don't have an appetite for techie bells and whistles. Give it a try!

What do you like best about the product?

Having been running several different solutions for our business over the last few years, we got tired of the overly complicated configs and massive learning curve when it comes to Linux based sip platforms, Astrerisk etc.

We decided to have a look at alternatives and 3CX was recommended.
By far the best GUI based solution to the needs of a small business. The web and desktop admin panels for this are intuitive and familiar.

No i repeat no text based config with anything. Everything has a wizard and everything is pretty straightforward to setup.

Hand down favorite feature is the auto provisioning of handsets across brands, works great almost every time.

What do you dislike about the product?

The SIP tunnel client that ships from 3CX is really buggy in my opinion.

This need to be improved greatly.

What problems is the product solving and how is that benefiting you?

We have connected 3 remote sites in the UK and two in Spain using 3CX.
This has allowed us to connect the business in a really cost effective way.

Recommendations to others considering the product:

Download the free trial and get it connected to a free sip account to test it.

Just play with the admin interface, you wont be disappointed.

What do you like best about the product?

The migration from our current system to 3CX was seamless. It worked simply with our patton gateway and connected easy to our VOIP provider. The ease of phone provisioning makes everything just work I cant believe how easy everything is to setup and how well it works. The web meeting feautre is also really good

What do you dislike about the product?

The android app seems hit and miss but Have not fully troubleshooted it fully and it could be my phone. But when it works it works well.

What problems is the product solving and how is that benefiting you?

Cost mainly and the ability to work from anywhere with the windows app and phone apps increase productivity and comunnication.

Recommendations to others considering the product:

Value for money/features and ease of use are excellent

What do you like best about the product?

3CX is a pretty easy PBX to install and configure. As being a reseller and end user, 3CX has the basic functionalities, as well as being able to configure multiple sites with 3CX. I also resell to hospitality companies, and 3CX meets their needs and requirements for hotel services via phone.

What do you dislike about the product?

No dislikes to utilizing the PBX software. Had difficulties with a distributor giving inaccurate pricing. Worked with 3CX to resolve the issues.

What problems is the product solving and how is that benefiting you?

I am able to help business lower their overall telco expenses by going to 3CX and utilize SIP trunking.