3CX Phone System
3CXExternal reviews
499 reviews
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Solid PBX
What do you like best about the product?
The interface is clean, straightforward, and doesn't hide functionality.
What do you dislike about the product?
Always used to gripe that it didn't run on Linux. Then they made it run on Linux. I have nothing left to complain about.
What problems is the product solving and how is that benefiting you?
We use this as a replacement for legacy analog PBX systems.
The best IP tool for communications
What do you like best about the product?
I have used other telephone systems and 3CX has been the best so far, its easy handling and dynamism have helped me to maintain communications with my clients in various parts of the world. Their updates are kept up to date with the requirements that society demands as time progresses. Its interface is very easy to use, as well as the option to save the numbers in your phonebook, in addition to the excellent audio quality when making calls. One of the things I like most about this program is that I do not need to install large telephone exchanges. One of its advantages is that I can perform various activities on my computer as I engage in communication. It is a program that does not have high impact on consumption for my computer, it uses very little space. Its installation and configuration was very easy, they helped me remotely to do it. As for its cost is very low and long or short term will generate large savings in the accounts.
What do you dislike about the product?
Although I have no complaints about 3CX Phone, rarely when the Internet fails the communication tends to fail a little, but the rest I would like to improve the function of recording calls.
What problems is the product solving and how is that benefiting you?
Its benefits are incredible, it has helped me since I have installed it to save on costs, as well as the ease of avoiding having to install large telephone exchanges. One of the other things that has me stuck with 3CX Phone System is its interface and ease of use. Today I have to make several phone calls to different parts of the world and with this system it has been much easier, safer and faster. thaks
Recommendations to others considering the product:
I definitely recommend them to other users, I have used several call programs and 3CX Phone so far has been the best, other systems have not had the quality, fast configuration and simplicity that this program has given me. Its cost is very low compared to other IP Voice services.
A good telephone tool for PC
What do you like best about the product?
3CX is a great solution for calling via computer. It works great for us as were based overseas and can use our USA phone number.
What do you dislike about the product?
The call quality is a little rough, and sometimes there are dropped calls. could be from our own connection.
What problems is the product solving and how is that benefiting you?
Calling clients and prospects from a USA Number.
3CX Personnel Management
What do you like best about the product?
I like the capability to see when coworkers are available to talk or transfer calls.
What do you dislike about the product?
Unable to decline a listener during call
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Recommendations to others considering the product:
Formal training sessions provided to users.
Great Business tool to be able to separate work and pleasure
What do you like best about the product?
integration with CRM , computer and cell. Easy to use and accessibility when inviting multiple parties
What do you dislike about the product?
Issues with muting parties and sometimes system has a lag between devices.
What problems is the product solving and how is that benefiting you?
With 3CX we were able to remove all physical phones from the office and reduce expenses. The ability to not have to share your personal number to customers. This allows a user to separate work and pleasure.
Recommendations to others considering the product:
Make sure to have specialist to overcome any issues that may arise prior to going live with a client,.
3cx Review
What do you like best about the product?
We have only been using it for almost one year now, and so far we love it. The admin console is very user friendly and easy to use. Can setup different configurations with ease. We use Yealink phones (3 different types). Very easy to deploy a phone in a manner of minutes. The soft client is great, as well as the web client and the mobile app. We like how you can visually tell if a phone is offline
What do you dislike about the product?
It's more of a yealink issue than 3cx, but you cannot enable call forwarding from the actual phone. you have to use the web client to do so. If you still have physical fax machines like we do, there is a little more configuration you will need to do in addition of using a analog adapter. we hope to look to move to a fax service in the future. The only other thing is trying to communicate to our employees to create their voicemail greeting as we ll as their spoken name. we found out if spoken name is not done, then their extension will not be available in the dial by name feature.
What problems is the product solving and how is that benefiting you?
With the rising cost of our previous provider, we were looking at options. Someone told us about 3cx so we started to look into it, and after a couple of demos we liked what we saw. We could replace the entire phone system and get all brand new phones for a fraction of the cost of one year support of the other provider. Out of box you get alot of features, where as with other companies, those are extra.
not the best service
What do you like best about the product?
that I can set up a private conference call line for my web demos with potential customers
What do you dislike about the product?
call drop very often which is very frustrating and potential customers get very annoyed
What problems is the product solving and how is that benefiting you?
Virtual Presentations to multiple people in multiple locations
Recommendations to others considering the product:
none
3CX, Simple, easy to use!
What do you like best about the product?
The ability to share your screen with a couple clicks.
What do you dislike about the product?
Sometimes it doesn't connect the call. I've had a couple instances where the call will drop out of nowhere.
What problems is the product solving and how is that benefiting you?
Eliminating the need to travel, since i have have a live webinar with anyone, anywhere in the country
Recommendations to others considering the product:
It'll definitely make life easier when presenting online.
Great System
What do you like best about the product?
I love that I can chance and do anything on the phone on the computer!!!
What do you dislike about the product?
So far every thing is very good !! I really think that the system is all I personally need to performance my job at a max of capacities.
What problems is the product solving and how is that benefiting you?
I love that fact that I can keep track on all the call so if I miss any call we can go back and take care all of them!!
Recommendations to others considering the product:
A great system with great tools to help any business to reach the next level.
Convenient and Modern
What do you like best about the product?
I like using 3CX because I don’t have to use an internal office contact list on paper. When I am working from home, and need to reach a colleague, I can use 3CX from my laptop or my iPhone. It makes it SO convenient to reach others for easy communication.
What do you dislike about the product?
Our Company has had no issues with 3CX, it’s modern and fits this technology age.
What problems is the product solving and how is that benefiting you?
Our business has had no issues with 3CX to date. The only time our phones have been done is due to another means in no relation to 3CX, and when our landlines are down, I can simply refer to my 3CX app. Again, convenient.
Recommendations to others considering the product:
If you have employees that are in sales or employees who regularly work from home, you will benefit from the user friendly 3CX. Although, I am aware, we don’t use all of its features, the ones we do utilize has made an incredible impact. We save money from using 3CX.
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