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Great product, great team - helped us unlock our data's potential
What do you like best about the product?
Implementing Sisense has allowed us to re-imagine how we access our data. It has empowered our analysts and consultants, whilst de-coupling their work from that of our developers. Our clients like the professional look and feel, as well as the speed and responsiveness. The "Jumpstart" programme was a godsend when it came to training our consultants and analysts to use the new tool. As a bonus, we are able to rapidly explore new data sets with minimal development time.
What do you dislike about the product?
Mongo DB support was less mature that we'd expected and we've had some hiccoughs along the way. Also, whilst the Jumpstart programme and the support teams were individually excellent, we have fed back that these could benefit from being more closely aligned during the onboarding.
What problems is the product solving and how is that benefiting you?
We wanted to deliver best-in-class analytics without re-inventing the wheel. Our data is hugely powerful, but producing reports to effectively utilise this power was proving a highly time-consuming task. With Sisense we have empowered our consultants and analysts to produce their own reports and release these directly to our customers.
Great Tool
What do you like best about the product?
It has a very small learning curve and it's really easy to use. It has a really good performance and at his plenty of applicable use cases, the deployment is very simple and it's easy to rebrand, also the Administration is pretty easy, and it's built to hit the ground
What do you dislike about the product?
Sometimes the amount of widgets available is a little bit too restrictive, and the availability to use formulas seems a little restrictive, but it is offset by the ease of use.
What problems is the product solving and how is that benefiting you?
Data modeling is really easy and user adoption is really easy.
Analyst & Designer Perspective
What do you like best about the product?
The ability to pull internal and external data sources together. Create your own computed fields and tables. Works really well with large datasets. Design features and options are fantastic. They have really thought through the bulk of formulas that would be needed for most use case scenarios, including those for more granular and rich data purposes like regression analysis. Ease of use has been really important for our user base, and Sisense makes this really simple via integration of Single Sign-On, default filters, pulse alerts, reporting options, and more. More than anything, customization has been big for us. The ability to change everything from our elasticube setup to creating random test dashboards or new visualizations of the data to potentially roll out to our system, Sisense gives us complete freedom to work with our data in whatever way makes the most sense for us.
What do you dislike about the product?
New releases tend to have a lot of bugs to work out, so we usually end up waiting a while to upgrade, and even with waiting, we still usually have some fallout that tends to impact at least one of our data connections to some extent. That fallout usually requires a few weeks minimum of trying to resolve the connection issue, and getting our data to line back up.
We have also found a couple of very random instances with the pre-built functions, where they don't actually work the way they should, and upon submitting a support ticket, support confirming they duplicated the issue and agree it doesn't perform the function it should, all that we have been told is that it is in someone else's hands now and when they can get to it (if it's important enough) they will try to resolve the issue. But interestingly enough, the function (that doesn't perform the function it should perform) isn't removed from the functions list in the design/admin view.
It would also be great if Sticky filters was an option with the regular license, and not an add-on. This should just be a general feature.
We have also found a couple of very random instances with the pre-built functions, where they don't actually work the way they should, and upon submitting a support ticket, support confirming they duplicated the issue and agree it doesn't perform the function it should, all that we have been told is that it is in someone else's hands now and when they can get to it (if it's important enough) they will try to resolve the issue. But interestingly enough, the function (that doesn't perform the function it should perform) isn't removed from the functions list in the design/admin view.
It would also be great if Sticky filters was an option with the regular license, and not an add-on. This should just be a general feature.
What problems is the product solving and how is that benefiting you?
We are a franchise system across the entire US and it can be difficult to provide 1-on-1 personalized training to each staff member in our system who needs to, not only access all of the different web sources and databases that we use, but also understand what the data means and make quality business decisions from that data. Using Sisense allows us to provide all of that data in a single place (instead of eight different browser tabs). It is up-to-date, easy to interpret, and easy to create reports to share with their team members. Usage Analytics has also been really great for our internal team, because it lets us know what dashboards our users are engaging with most and least, which helps us understand what data that find useful, and where we may need to change how we are visualizing the data, or what data we are providing our external teams.
Great Service and compromise
What do you like best about the product?
The compromise by the delivery leaders to help reach the tasks
What do you dislike about the product?
There should be a chatbot to help resolve tickets a direct with the proper support. Most of the time I have to wait two or three days until I get a response and then arrange a call
What problems is the product solving and how is that benefiting you?
The development of a BI platform
Recommendations to others considering the product:
It is impressive how easy and versatile is the platform for embedding analysis.
Quick and easy to make Visualizations on the desktop!
What do you like best about the product?
I can pull in multiple Elasticubes into one dashboard which has made my data management easier. Performance is not bad as of now. Looking forward to time when we have larger data sets!
What do you dislike about the product?
Mobile App can improve lots of functionalities and plugins don't function well on the mobile app. Tabber or Text objects being the basic once.
Login into mobile app is really cumbersome, we need FaceID to login
Secondly we can split the screen horizontally and add two views in a row, but now we cannot further segregate a section of this row into two views vertically. Imagine something like this is not possible in Sisense
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Lastly, what would be really helpful is more flexibility in scheduling data load schedule timings, right now we can only do it Daily and that to a certain time a day. We would like an option to select multiple refresh loads in a day which could as random as : 1 AM, 2AM. 9 AM, 2 PM, 5 PM every 1st 10th and 16th day of the month.
Login into mobile app is really cumbersome, we need FaceID to login
Secondly we can split the screen horizontally and add two views in a row, but now we cannot further segregate a section of this row into two views vertically. Imagine something like this is not possible in Sisense
View1 View 3
View2 View 3
Lastly, what would be really helpful is more flexibility in scheduling data load schedule timings, right now we can only do it Daily and that to a certain time a day. We would like an option to select multiple refresh loads in a day which could as random as : 1 AM, 2AM. 9 AM, 2 PM, 5 PM every 1st 10th and 16th day of the month.
What problems is the product solving and how is that benefiting you?
most of our internal stakeholders use this tool to make strategic decisions. Sales/Marketing/Finance/Distribution
Recommendations to others considering the product:
Easy to use, coding is not that tough and SQL friendly, Constant new features are coming in on a daily basis. We get great support from the custom support team whenever required to apply fixes and make changes to the existing product. Some of the open source plugins and javascripts help us edit charts and visualizations when necessary. Overall a great product and good customer service. Some of the upcoming features will define the trajectory of this tool over the next few years
Very Powerfull and Easy to use.
What do you like best about the product?
Sisense has come along way since it I first implemented it. And has only gotten better, as they listen to the end-users concerns and implement them.
What do you dislike about the product?
Its a be quirky at times for reasons I dont understand. But that the nature of all software
What problems is the product solving and how is that benefiting you?
We are solving big data collection and representation issues. They wait they can quickly and easily process data is quite an asset.
Sisense offers great ways to integrate and display data essential to your business
What do you like best about the product?
Visualization of data for customers to see
What do you dislike about the product?
A little on the expensive side, but the quality of service/product is hard to beat
What problems is the product solving and how is that benefiting you?
Sisense has allowed our business to create various reports/metrics for our internal users and to show data to our customers
Powerful tool backed up by good support
What do you like best about the product?
Ease of use, implementation and build process is fast. Support teams offer a good service.
What do you dislike about the product?
Some of the documentation could be expanded.
What problems is the product solving and how is that benefiting you?
Sisense has been a help in allowing us to answer questions fundamental to our business
Recommendations to others considering the product:
Spend time planning the implementation to ensure you get the best results
Sisense is a powerful, robust, and delightful analytics solution to implement for our clients.
What do you like best about the product?
The flexible and scalable data model / SQL layer is the most attractive component of the solution. Additionally, the row-level security filtering data model options makes offering distributed analytics to large organizations a breeze.
What do you dislike about the product?
The widget suite is somewhat limited at this time. I also think some functionality improvements to BloX is necessary before I would give them an A on the presentation layer of data visuals.
What problems is the product solving and how is that benefiting you?
Distributed analytics at scale, in a custom, branded environment.
VP review
What do you like best about the product?
As an OEM the Sisense platform gives us the flexibility to offer BI tools both as a stand-alone product and embedded into our web application. The Sisense support has been helpful. The availability of plug ins and custom development are an advanatage.
What do you dislike about the product?
Migrating from the Windows platform to Linux, along with using the federator, has been long, time consuming and delayed our role out. Their pricing model for OEMs makes it difficult to have good margins.
What problems is the product solving and how is that benefiting you?
Creating BI for our customers. The ability to correlate various data points into useful information, both for our customers and internally, has been a benefit driving decision making.
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