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External reviews

808 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Lauren E.

Gets the job done

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
I like that their contracts include unlimited users for viewing the dashboards. This allows us flexibility with granting our clients access because we do not have to limit the number of licenses we give to clients.
What do you dislike about the product?
Our Customer Success Rep (we have had many so not one in particular) always try to sell to us. They do not help with actual issues or enhancements that we have access to so we did not find the meetings useful.
What problems is the product solving and how is that benefiting you?
It allows us to track quoting usage on our platform.


    Jaime L.

Sisense Review from a Mental Health Company

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
The ease of use and the ease of intergration with all of our data sources. Users are able to get what they need at the frequncy that they need.
What do you dislike about the product?
Customer support has been a little lacking and most of my knowldege has been from what I can discover on my own. Though recent changes to our case manager has improved this some.
What problems is the product solving and how is that benefiting you?
We have been using it to access our KPIs which we aren't able to do from the data source. We can figure out which providers are performing at a high level and those that are struggling. Similarly we can see what programs are doing well and what locations are thriving.


    Alan V.

Solution for data teams without advanced requirements

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
Sisense has been an integral part of our analytics framework, primarily due to its exceptional embedded analytics capabilities. The seamless integration of analytics into our products has significantly enhanced our user experience.

Cloud version is fully managed by Sisense team and the implementation and maintenance is really transparent for the customer. Perfect for small data teams.

The utilization of Elasticubes for basic transformation operations has proven to be an efficient approach, facilitating smooth data manipulation and analysis. This has streamlined our data management processes and contributed to improved decision-making.

While the customer support provided by Sisense may not be exemplary, it is certainly above average. We have received timely assistance whenever required, and the support team has been fairly responsive in addressing our queries and concerns.

Moreover, Sisense's commitment to continuous integration of new features has been impressive. The regular introduction of innovative functionalities and tools has allowed us to stay updated with the latest trends in analytics, enabling us to leverage new opportunities and stay ahead in a competitive market.

Overall, Sisense has been a valuable asset for our organization, contributing significantly to our data analytics capabilities and providing us with the tools necessary to make informed business decisions.
What do you dislike about the product?
While Sisense offers some useful features, it falls short when compared to other market solutions. In terms of user-friendliness, Sisense's interface lacks the intuitive design and ease of use that is found in several other competing solutions. This has resulted in a steeper learning curve for our team, impacting our overall productivity and efficiency.

Furthermore, although Sisense does integrate new functionalities, it still lags behind other solutions in terms of comprehensive offerings. The features provided by Sisense, while beneficial, do not match the robustness and completeness that we have observed in other analytics platforms. FIltering, data assets management and advanced dashboard features are an example of the weak points.

In our experience, we have found that other market solutions provide a more holistic approach to data analytics, offering a wider range of tools and functionalities that cater to a diverse set of business needs. This has underscored the necessity of exploring alternative options that can better align with our organization's requirements and provide us with a more comprehensive analytics solution.

Although Sisense has its merits, the current market demands a more competitive and comprehensive solution that can effectively address the evolving needs of businesses, and in this aspect, Sisense has room for improvement.
What problems is the product solving and how is that benefiting you?
Create basic reports to share across organization


    Mental Health Care

Most Flexible BI Tool on the Platform

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
I like Sisense because it lets multiple team-members with varying levels of skillsets collaborate. The ability to create data tables directly from python code is a significant force multiplier. In addition, the robust suite of plugins and embedding options means we can get the data directly in front of the people that need to see it.
What do you dislike about the product?
I'd say documentation is the poorest aspect so far. They have a very robust JAQL schema that let's you customize dashboards and widgets in run-time but it's not explained well.
There's some other minor quirks - Multiple people cannot design and edit a dashboard at once. You have to make your changes, then make someone else the owner of the dashboard before they can make their edits. Another thing that bugs me is when creating widgets you can't customize the type of join between tables, it's always an inner-join,
What problems is the product solving and how is that benefiting you?
We need a platform that can aggregate data from all the different sources used by our product and present a unified view of our current KPIs and progress towards hitting targets.


    Retail

Brilliant to use! Slightly confusing if your not a developer

  • November 07, 2023
  • Review provided by G2

What do you like best about the product?
I absolutely love Sisense for several reasons! First and foremost, its user-friendly interface has made data analysis a breeze, even for someone like me who isn't a technical expert. The ease of creating and analyzing data reports and dashboards is a huge plus.

The analytics and data visualization features in Sisense are incredibly powerful. I can create highly informative and interactive dashboards that have greatly improved our data analysis capabilities.

What's even better is the level of customization it offers. I can tailor my dashboards and reports to suit my specific needs, adding widgets, charts, and other elements to make the data come alive.
What do you dislike about the product?
While there's a lot to appreciate about Sisense, there are a few aspects that I found less than ideal. The cost can be a concern, especially for smaller businesses or startups, as it leans towards the pricier side. Additionally, despite Sisense's reputation for a user-friendly interface, there's still a learning curve, which might pose challenges, particularly for those new to business intelligence and data analytics tools. On the mobile front, Sisense's app and mobile responsiveness could use some improvement, making on-the-go data access less convenient. Depending on the size and complexity of your datasets, data loading speed can be somewhat sluggish, which may affect users dealing with extensive data. If you require advanced statistical analysis or machine learning capabilities, Sisense might not fully meet your needs, as its primary focus lies in data visualization and reporting. Finally, the process of customizing dashboards and reports can be a bit complex and time-consuming, which might not be suitable for users looking for quick and easy customization. In summary, while Sisense offers powerful features, these drawbacks should be weighed against your specific requirements when considering its adoption.
What problems is the product solving and how is that benefiting you?
Sisense has been a transformative solution for us, addressing key challenges and delivering substantial benefits. It streamlined our data analysis process by integrating data from multiple sources, providing a central hub for informed decision-making. The robust analytics and data visualization capabilities empower us with valuable insights, enhancing our data-driven decision-making. Sisense's scalability ensures our platform grows with our company, eliminating concerns of outgrowing our analytics tool. Moreover, the platform's strong data security features offer peace of mind. The support and active user community have been invaluable in overcoming challenges. In summary, Sisense has revolutionized our data integration, analytics, scalability, and security, making it an essential tool for efficient and informed operations in our data-driven world.


    Information Technology and Services

Easy to use with powerful data visualization capabilities

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
It is easy to create queries and display data in a variety of formats.
What do you dislike about the product?
For large data sets, loading times can be long.
What problems is the product solving and how is that benefiting you?
Sisense helps us make sense of how users are using our platform -- we can view trends over time and across different user groups.


    Sumit S.

Great working with sisense

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
AI feature of Sisense is very cool for forecasting. Dashboard widget are very good to create business value.
Ease of use and integrating with cornerstone is very amazing.
What do you dislike about the product?
Its hard to say that what I dislike but we can have more videos on how we can bring more insights to usecases on sisense.
What problems is the product solving and how is that benefiting you?
Sisense is helping us to create a dashboard for our reports for cornerstone job and helped in alerting when jobs are taking longer and other widgets to show usage to our leaders.


    Insurance

simple, fast, careful with data model

  • October 03, 2023
  • Review provided by G2

What do you like best about the product?
simple easy to use, quickly get clients started creating dashboards
What do you dislike about the product?
difficulty with a complicated data model
What problems is the product solving and how is that benefiting you?
provide reporting to clients


    Computer Software

Sisense is a great tool, but it has issues and needs constant maintenance and support

  • September 21, 2023
  • Review verified by G2

What do you like best about the product?
Sisense is best for early-stage startups as it allows the flexibility and autonomy to move quickly and get insights. Also, the support team is very helpful and helps fix all issues.
What do you dislike about the product?
The software has bugs and needs constant maintenance. Also, unfortunately, the support deteriorated over time and not as good and fast to respond as it used to be in the past.
What problems is the product solving and how is that benefiting you?
We're using Sisense to visualize and surface business insights for our users and executives. On top of that, we use it to push metrics into our business systems.


    Financial Services

Next BI Booster in the industry.

  • September 04, 2023
  • Review provided by G2

What do you like best about the product?
It is at par with other visualization softwares such as Tableau and Power BI. It acts as a more user friendly option for those who want to work in the field of BI.
What do you dislike about the product?
Sisense can do better with more user discriptive tips withi the software. The icons are places trategically and well however looking at the icons alone and trying to understand what it does as a glance can be tough for a beginner.
What problems is the product solving and how is that benefiting you?
It is helpful to save time on dashboard creation and make things easier than an excel dashboard. It doesnt get stuck like other BI tools (Excel, Power BI) and has a very presentable UI which doesnt take much time to get accustomed with.