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Great technical support from Sisense
What do you like best about the product?
Sisense's documentation and video tutorials were thorough and helpful in starting off with the basic usage of the product. Connecting data sources and creating a dashboard with a couple reports was a breeze.
Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.
Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.
What do you dislike about the product?
There are a few issues with the email notifications sent out to our users regarding new dashboards or reports. None of our users are able to click on the link to access the dashboards. They have to log in to our Sisense instance to access. It's not a huge problem since there is a workaround.
Also, data doesn't always update on a regularly scheduled basis. Our dashboards are set to pull updates every 6 hrs (Sun-Sat) and this doesn't seem to be happening. Running a refresh build fixes the problem.
Also, data doesn't always update on a regularly scheduled basis. Our dashboards are set to pull updates every 6 hrs (Sun-Sat) and this doesn't seem to be happening. Running a refresh build fixes the problem.
What problems is the product solving and how is that benefiting you?
We were looking for a Business Intelligence Tool that would be fast to set up and use by everyone in the company, from Product to Sales. I appreciate the fact that Sisense is constantly improving on the product, adding new features and providing detailed documentation on the changes and updates.
We are now a smarter company!
What do you like best about the product?
- Combine data from different sources
- Adjust data by adding custom fields, custom MySQL expressions that make us independent of the engineering department
- Build and systematize business metrics
- Build any dashboards we need
- Plus SiSense fit within our budget, and was the best value we found.
- Adjust data by adding custom fields, custom MySQL expressions that make us independent of the engineering department
- Build and systematize business metrics
- Build any dashboards we need
- Plus SiSense fit within our budget, and was the best value we found.
What do you dislike about the product?
- Mobile UX
- Still have problem working with data sources on WEB environment
- Still have problem working with data sources on WEB environment
What problems is the product solving and how is that benefiting you?
We are a small/medium-sized internet business that's 15 years old. Our business is very data-driven, requiring non-stop monitoring of KPI's and deeper analysis to solve problems and take advantage of new opportunities. We ran the business using excel spreadsheets, google docs, ad-hoc sql queries and internal reports (that were emailed daily). As we grew, and the business became more complex, it became increasingly difficult to use these tools to run the business. It was time-consuming (with too much manual work), and our data became either harder to access or fragmented in the company, as individuals created their own reports using their own metrics.
Within 1 month, we started using SiSense in our daily operations. Over the last 5 years, we have deployed SiSense throughout the company and have made the data much easier to access, with a single view that all employees share, and with real-time analysis that helps us make decisions quicker and smarter.
Within 1 month, we started using SiSense in our daily operations. Over the last 5 years, we have deployed SiSense throughout the company and have made the data much easier to access, with a single view that all employees share, and with real-time analysis that helps us make decisions quicker and smarter.
Recommendations to others considering the product:
Need to have basic knowledge of SQL
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