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External reviews

985 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Robert R.

Easy and customer focused

  • November 07, 2016
  • Review provided by G2

What do you like best about the product?
The user interface is extremely easy to set up and use. With intuitive dashboard design and filters.
What do you dislike about the product?
Some simple functionality isn't yet available or is complicated to set up. Like formatting and customisation, but this is being addressed.
What problems is the product solving and how is that benefiting you?
Our business is in need of swift summary and detailed information, that is currently unavailable, Sisense will provide the mechanism for the business to have the information in a timely manner.
Recommendations to others considering the product:
The customer service and innovation is amazing. And with a bit of thought and planning implementation is painless and the benefits worthwhile.


    Alice P.

Interesting, great for doing things quickly that would take ages to build yoursel

  • November 07, 2016
  • Review provided by G2

What do you like best about the product?
Great strategy of constant updates, easy to drill down into data and not time consuming
What do you dislike about the product?
If your cube is poorly designed it can bring down the server
What problems is the product solving and how is that benefiting you?
Making data accessible and makin. Sure everyone works off the same set of numbers
Recommendations to others considering the product:
Make sure you fully understand the best way to model elasticubes


    Tom H.

SiSense

  • November 07, 2016
  • Review provided by G2

What do you like best about the product?
Easy set up and implementation, makes digesting varied data sources easy throughout the business
What do you dislike about the product?
Mobile app and speed of end user dashboards
What problems is the product solving and how is that benefiting you?
Distribution of information through a dispersed user base


    Chris F.

Beautiful, simple and loaded with functionality

  • October 26, 2016
  • Review provided by G2

What do you like best about the product?
I really enjoyed how simple it was to convert data from one dash to another. You could easily clone dashboards, change a filter and have a completely finished dash for each client with minimal work. Collecting data is simple, and can connect to a huge variety of external systems. We used it with Salesforce and Google docs, and everything came in beautifully.

The customer service and support are also some of the best I have ever experienced. Hands down, a great tool and company to work with.
What do you dislike about the product?
I work from a MAC and needed to access the data cube with a MS connect system. Setting that up was a bit taxing, but once done, it wasn't even anything to think about.
What problems is the product solving and how is that benefiting you?
I was working with multiple systems all trying to gather data, then push it to another 3rd party system, and then build out all of the query tables by hand. All in all there were about 3 tools all trying to push and pull data to one another. Switching to SiSense removed all three systems, and converted it into one. The data was cleaner, looked better and the clients were happier.
Recommendations to others considering the product:
TRY IT! It is very much worth your time.


    Stephen C.

New and satisfied customer

  • October 26, 2016
  • Review provided by G2

What do you like best about the product?
I like the ease of use and integration, broad visualization abilities of the platform, intuitive interface, very professional support team.
I've reviewed more than 10 different tools before we decided to proceed with Sisense and I was definitely right decision
What do you dislike about the product?
There are some pretty bacis features that are accessible only with plugins. Like an ability to change the font of a title. I would expect it to be an out of the box feature
What problems is the product solving and how is that benefiting you?
Connecting a number of data sources, making the data accessible and well visualized
Recommendations to others considering the product:
It's really easy to implement and use. Most of such a big and strong tools are also a bit complicated to learn.
If you want non-tech people to be able analyze the data, Sisense is one of the best solutions you can find.


    Computer Software

Utilize Sisense only for comp breakdown

  • July 18, 2016
  • Review verified by G2

What do you like best about the product?
Part of our use is to show bonus and commission earnings. I like that I'm able to see exactly how my commission is broken down and where my earning are coming from.
What do you dislike about the product?
I don't use Sisense enough to really dislike anything.
What problems is the product solving and how is that benefiting you?
I am not solving any business problems. I have not realized any benefits. This is from a lack of personal use, not from a lack of functionality.
Recommendations to others considering the product:
This is a nice solution to use for showing your AEs or SDRs where their bonuses and/or commission is coming from. You can break down the number of opportunities each person created, how much each opportunity was worth and what they are personally earning from these opportunities.


    Management Consulting

Best BI in the market

  • July 09, 2016
  • Review provided by G2

What do you like best about the product?
When talking about Sisense the first thing to come to my mind is "efficiency". This Business intelligence tool is not only a tool but a system that can help companies manage and control different kind of data in the easiest way. For a holding company with different kinds of businesses a normal BI tool is not efficient, because sometimes the data has to come from different data bases and has to be managed very easily by an information executive to deliver a dynamic report to the administration counsel. This BI gives us everything that we need when addressing this past issue, the fact that any executive can manage this information and drill down to a maximum level without having to change to a different report is exactly what we need.
What do you dislike about the product?
The only issue I have seen with Sisense is sometimes the statement "wanting more all the time", I personally have this issue when I see a specific format of a given report we make internally and I would like to Sisense to replicate it and make it automatically by connecting to the actual data source. But sometimes is not that easy to replicate a given format in a dynamic dashboard, so you have to work around it and make a different but similar one.
What problems is the product solving and how is that benefiting you?
We have solved the main problem in our company: Managing different data sources to make a dynamic small dashboard without having to see thousands of individual reports.


    Information Technology and Services

Easy to use, insightful product

  • July 08, 2016
  • Review provided by G2

What do you like best about the product?
SiSense is easy to use - drag and drop a lot of things. It also has advanced capabilities "behind the scenes" that are still easy enough to use and allows for lots of customization and advanced analytics. The greatest part of SiSense is the customer support. They are more than willing to help resolve any issue you're experiencing- no matter how big or small.
What do you dislike about the product?
There isn't anything that I dislike about SiSense. The only issues or frustrations I have experienced are because of a lack of good internal data.
What problems is the product solving and how is that benefiting you?
We were tired of having to complete extremely repetitive and tedious monthly reports. SiSense allowed us to have a live connection to our data and the dashboards refresh daily automatically. Additionally, SiSense allows us to give a high look at the data for the leadership team and then with just a click you can "drill into" the data further. Previously, we would have to present the same data in multiple views for different people. Now we can provide a high level look and then drill into or cut the data quickly in any way someone would request.


    Noel P.

Sisense Latin America

  • July 07, 2016
  • Review verified by G2

What do you like best about the product?
Perfect balance between ease of use, flexibility and hard core data capabilities. Some systems are very easy to use but limited in how configurable and customizable they are. Sisense allowed us to take full advantage of our internal programers and data analysts, and allowed our strategy and implementation consultants to easily design customized solutions for our clients that incorporated all of our IP and know-how
What do you dislike about the product?
They have a limited presence in LATAM, with Spanish and Portuguese support, so we got around to fixing that by partnering with Sisense, developing joint material coordinating efforts to provide an EREA-LATAM/SISENSE Solution
What problems is the product solving and how is that benefiting you?
Internally we needed to speed up and restructure the ETL, dashboard design and analysis process. With Sisense's help we cut our times 70% and improved our delivery and story telling process with the client. Sisense allowed us to change our business model, from a traditional strategy consulting firm, to an Asset Based Consultancy model.
Recommendations to others considering the product:
Do not forget that a BI tool is just a tool, regardless of how good it is, you don't want to simply automate what you are doing, you have to rethink your business to take full advantage of the power that a BI tool gives you.


    Newspapers

Civitas Media Sisense Review

  • July 07, 2016
  • Review verified by G2

What do you like best about the product?
The system is easy to setup and building the data through the ELT (Elasticube) is fast and easy to integrate once you understand the layout. The technical support staff and account managers are very knowledgeable and professional about a variety of topics. It feels like they are invested in our success and want us to be satisfied.

The improvements have come a long way in the past year or so and every version is a big improvement from the last one.
What do you dislike about the product?
The UI is not very user friendly and requires a lot of training. There are too many basic features that require a java plugin and technical troubleshooting. The plug ins are easy to install but they should be standard. Most BI people are not java experts so it's troubling that this is an essential skill to have when working with the software.

The subtotals do not work properly when comparing unique customer IDs from a current month to the same time period in the last month. The drill down feature does not work as indicated on the webinars because we are unable to filter the drill down results like the system indicates.

The export to .csv function is very ugly in excel and needs too much formatting after the fact. The mobile app is basically worthless. The user account administration is not efficient and not available from the mobile app. The webinars are too basic and intended for people just getting started. I wish there was an advanced webinar series. Some of the features shown do not work correctly for large data sets. We still have tickets with open bugs in their system that have been pending for months. It's hard to believe that other people are not having the same issues.

The elasticube interface is very archaic and needs a lot of improvements. For example, you cannot sort columns or export tables to files within the interface. The joins within the elasticube don't always work correctly and the advanced server settings are difficult to find and calibrate.
What problems is the product solving and how is that benefiting you?
We primarily look at sales revenue numbers and growth/loss of customers. We can group the results easily be region/location/sales person for any time period we want. The filters really help show a lot of trending data quickly to our executive so they can take action.
Recommendations to others considering the product:
Strongly consider it for basic BI reporting and data analytics functions. Be prepared to have a lot of trainings with your end users and don't set their expectations too high.

Have a strong foundation in java and don't even bother downloading the mobile app until it's vastly improved.