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External reviews

953 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Internet

Great Business Intelligence and Dashboard tool

  • February 27, 2024
  • Review verified by G2

What do you like best about the product?
Sisense stands out for its user-friendly interface and accessible platform, making it easy for users (including non-devs) of different skill levels to create and navigate dashboards. It provides a wide set of features and components that allow us to build detailed and informative dashboards.

In the last couple years, I've used Sisense to create and maintain several dashboards. It's easy to create and implement a new dashboard, connect to multiple data sources and preview a few components (graphs, tables, etc).

The Sisense's dev team is committed to continuous improvement, regularly adding new features to keep the platform at the forefront of data analytics (several in the last 2 years). Additionally, Sisense offers comprehensive documentation, providing users with extensive guides that make our experience smoother. I've used Customer Support a few times and their feedback was really helpful.
What do you dislike about the product?
The data model is complex, making it difficult to implement custom rules based on user attributes, which limits the flexibility in analytics. Furthermore, the platform struggles with integration with third-party identity managers like Okta and Keycloak, complicating the process of user management and access control. I think these areas could benefit from further development to streamline the user experience and enhance functionality.
What problems is the product solving and how is that benefiting you?
We use Sisense to integrate and analyse data from multiple sources and build comprehensive and interactive dashboards for internal users and external clients.


    Ofir A.

Good product, service not great

  • February 27, 2024
  • Review verified by G2

What do you like best about the product?
easily embedded to my platform and feature complete
What do you dislike about the product?
Bad customer service
bad upgrading process
What problems is the product solving and how is that benefiting you?
giving my users the ability to create bi on my data


    Grayson B.

Great Program. Takes some time to learn as a designer.

  • February 26, 2024
  • Review verified by G2

What do you like best about the product?
I like how flexible it is. I can create whatever kinds of analytics I want and its easy to share with others.
What do you dislike about the product?
It does take some work to setup. You have to really take some time to learn the ins and outs. Support at Sisense isn't always the best.
What problems is the product solving and how is that benefiting you?
It is solving how I approach clients with the Customer Success metrics. We use it for a ticketing platform, so I like to see the kinds of tickets they are submitting to our support team, the frequency, and how quickly our team is responding. I get the information quickly and I can see trends and present those trends to our clients.


    Tim B.

Excellent way to capture and analyze a lot of data

  • February 25, 2024
  • Review verified by G2

What do you like best about the product?
Sisense's dashboards and filters allow for viewing a lot of data quickly, slicing it according to what you most want to see. It's also easy to create a *lot* of dashboards. Flexibility is an obvious benefi. If you've a big appetite for analytics, Sisense is a useful partner for viewing patterns.
What do you dislike about the product?
What makes Sisense great is also what makes it occasionally frustrating. There are so many options for viewing data, including what feels like an unlimited number of dashboards, it's easy to drown yourself in data. Learning how to use filters well is crucial for getting the most from Sisense, especially if you're working with a large dataset.
What problems is the product solving and how is that benefiting you?
Sisense is available to multiple departments. For me, it's a performance analytics tool that shows me how I'm performing in my research work and how all of us together as a team are performing on behalf of our members. Having the data keeps us accountable and helps me to see where I might need to make adjustments.


    Mental Health Care

Great

  • February 23, 2024
  • Review verified by G2

What do you like best about the product?
I like that sisense gives us a really detailed look at our platform numbers at any time of day. We can give any of our team access to these data points at any time as well.
What do you dislike about the product?
there is a learning curve as with any program I think.
What problems is the product solving and how is that benefiting you?
It's helping us know population numbers at certain times of days.


    Nenad C.

Excellent BI platform with fairly short learning curve for my business users

  • February 23, 2024
  • Review verified by G2

What do you like best about the product?
Setting Sisense up was not as complicated as we expected. The ease of integration with different data sources (and different types of data sources) is superb. Once the cubes were set up and named properly, business users were quite quick to embrace the new BI platform. Customer support is pretty good most of the time.
What do you dislike about the product?
Building cubes sometimes seems too slow (taking their size into account as well). Customer support is not the most focused one in some cases.
What problems is the product solving and how is that benefiting you?
Sisense is helping us surface the important facts from huge data we have so we can steer our decision-making. It's also helping us deliver reports to our clients in a self-serving manner, which is preserving our human resources.


    Computer Software

Sisense is a very good product that needs more felixability

  • February 23, 2024
  • Review verified by G2

What do you like best about the product?
Sisense is fast and easy embedded analytics solution that have many features.
What do you dislike about the product?
Pricy. And needs more felixabilty to give users to do custom code.
What problems is the product solving and how is that benefiting you?
It's solving embeded anlytics / widget integration within our platform using sisense.js


    Keerthan K.

Sisense is a powerful visualization tool for rapidly developing dashboards

  • February 23, 2024
  • Review verified by G2

What do you like best about the product?
User Friendly,
Ease of Implementation,
Ease of Maintenance,
Powerful REST API,
Blox
What do you dislike about the product?
Customer Support,
Lack of Community Support,
Customization of widgets or dashboards required coding skills,
Lack of inbuilt ETL features,
Only supports inner join,
Bugs,
Lack of Max or Min formula on Date field
What problems is the product solving and how is that benefiting you?
Sisense is helping end user to explore the data on their own and make informed decisions quickly without needing to rely on Analysts everytime


    Marketing and Advertising

Visually pleasing, but could be simpler

  • February 23, 2024
  • Review verified by G2

What do you like best about the product?
It has a good range of visualisations, there are some fairly easy to create widgets and duplicating dashboards is simple, allowing a standard framework to be created and repeated easily.

Even with a significant amount of data in the background Sisense reports run quickly which is a huge benefit compared to the previous reporting tools I used before Sisense.

There does appear to be a lot of other integrations available but I haven’t been able to use these yet, however even with the features I have been able to use it does allow for some visually impressive reporting.
What do you dislike about the product?
The biggest challenges I have faced are regarding actually getting started – some things that should be really basic features or visualisations are difficult to use or understand how they work, in comparison to other BI tools. Other basic features I would expect in a BI tool are either missing or at an additional cost.

We also had some initial training delivered by the team at Sisense but this was incredibly difficult to follow and wasn’t tailored to us as a business – it was clear the Sisense team didn’t understand us or our use case, which made the training very high level and alienated a lot of our team.

I also don’t like that you can’t make different “pages” in the reports/dashboards – everything is on one page which means you either need multiple dashboards or one huge dashboard which isn’t ideal when you have a lot of information to deliver and would better deliver the data if it was segmented visually on separate pages.
What problems is the product solving and how is that benefiting you?
it will make my reporting easier in the long run, but it has taken more time than expected to get up and running, and learning to use the tool has been trickier than expected.


    Ravikash S.

A great analytics product customized to your needs

  • February 23, 2024
  • Review provided by G2

What do you like best about the product?
Highly customizable
e.g live connection vs elasticube model, Whitelisting features; blox feature;
Good Support team;
Hidden gem in the market of analytics;
App market place
Easy integration
What do you dislike about the product?
First time Installation issues in different environments
What problems is the product solving and how is that benefiting you?
to do data mining and to create interactive visualizations