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DataDome Improves UX & Reduces Costs
What do you like best about the product?
From a technical point of view, we are very happy with the solution’s optimized protection for our mobile apps, as well as the user-friendly dashboard and its self-service functions. We are also deeply impressed by the team’s professionalism and responsiveness.
What do you dislike about the product?
Nothing to report at this time - everything works well!
What problems is the product solving and how is that benefiting you?
Our platform was experiencing web scraping and other automated attacks. Our former bot detection tool couldn’t keep up; the attackers were able to bypass it. After we switched to DataDome, our system performance stabilized and we found that UX improved, thanks to low latency and minimum false positives.
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Powerful tool with great UX & support
What do you like best about the product?
Datadome is quickly setup, easy to learn and navigate from a users perspective and does a great job of detecting & keeping malicious traffic away from your application. On top their support team is very responsive and for us always helped to sort out issues (in the rare cases where we had some). To give you one example: At some point we made a change in our product that confused the ML models in Datadome and resulted in much more captchas shown to regular users. Back then tracking false-positive rates for captchas shown to our customers in Datadome was also a tedious excercise because it meant looking into Excel exports. Datadome worked with us on improving false-positive rates and later added better UI to track false-positive rates to make our lives easier.
What do you dislike about the product?
ML models are both amazing and sometimes pain, because they're very blackboxish. We had that experience at some point in the past, where the ML model changed behaviour and it wasn't really clear on our side why. In the end we managed to reconcile and even improve with the help of Datadome, but I think this is worth pointing out when you're start using an ML based model, there's a chance that this could happen to you as well.
Another very nitpicky thing that comes to mind: In some cases you might also not want to run all of your traffic through Datadome. If you need a flexible solution there that goes beyond URLs and regex, you need to run your own customized Datadome worker on Cloudflare. That you can do this is great, but I would have preferred that the Datadome integration works better with Cloudflare configuration rules for example.
Another very nitpicky thing that comes to mind: In some cases you might also not want to run all of your traffic through Datadome. If you need a flexible solution there that goes beyond URLs and regex, you need to run your own customized Datadome worker on Cloudflare. That you can do this is great, but I would have preferred that the Datadome integration works better with Cloudflare configuration rules for example.
What problems is the product solving and how is that benefiting you?
We mostly started using Datadome to keep malicious bots & scrapers away from our platform. It does a good job at this and the behaviour of Datadome is also fairly easy to observe both in Datadome itself, but also in other log systems (via custom headers that Datadome sends).
Great solution with great support
What do you like best about the product?
We started experiencing an elevated amount of bot traffic and recognized a needed for a new and better solution vs. what we had. Decided to try Datadome. It took us some time to integrate and get it right. The excellent Datadome support team was always there to help.
Once implemented, we immediately saw the difference. The solution works.
Once implemented, we immediately saw the difference. The solution works.
What do you dislike about the product?
The pricing model is not flexible where the traffic volume is bundled with features. This won't work for everyone. Getting a feature will require paying for extra traffic that you may never use.
What problems is the product solving and how is that benefiting you?
Datadome reduced the amount of bot traffic protecting data, reducing system load and lowering bandwidth needs. It gives us additional protection and is fairly quick in learning and detecting bots.
Stopped our carding attacks and more!
What do you like best about the product?
Datadome has worked really well for us. We were getting hammered by credit card testing attacks as well as several other bot related malicious activities. Credit card attacks are expensive and a huge pain to deal with. We were trying everything we had at our disposal with no success.
After putting Datadome in place, the tool quickly learned what these bots behaviors looked like and brought their attempts to nearly 0.
After putting Datadome in place, the tool quickly learned what these bots behaviors looked like and brought their attempts to nearly 0.
What do you dislike about the product?
Datadome does encourage you to manage your own exception rules. It's not necessarily a bad thing, as I think the customer needs access to those settings, but if you don't have experience with IP's and whitelisting, it can be frustrating to get the rules setup correctly. Luckily, support has been pretty helpful if we send a reply that we would like them to setup the rule.
What problems is the product solving and how is that benefiting you?
Datadome is killing out bots before they can effect our business. We have been fighting malicious actors for years, but our limited toolset is becoming less effective as bots get smarter. Datadome has brought us up to modern and tough security standards.
Great service, great support, but not a "set it and forget it" solution
What do you like best about the product?
Stability of our infrastructure is much better. For instance, DataDome blocked a DDoS attack 2 days ago that meant no downtime so that I could better enjoy my daughter's birthday. When signing up, I did not realize the benefits of the Threat Research team, but having a researcher available to look specifically at our attacks has made a big difference. The customer service team (and the fact that they have a technical background) has been wonderful.
What do you dislike about the product?
DataDome is not completely a "set it and forget it" solution. When problematic traffic is brought to DataDome's attention, they handle it very well. However, unless their algorithms automatically catch the problematic traffic, it still needs to be brought to DataDome's attention for review. Proactive monitoring with human reviews of traffic still needs to be done independently of DataDome.
What problems is the product solving and how is that benefiting you?
Greatly minimizes vulnerability scanning, DoS, and general scraping. Also takes a deep look at scraping/spamming attacks that are targeted specifically at our sites.
Exceptional product with matching support
What do you like best about the product?
DataDome solves the key problem of preventing malicious users from accessing and abusing our platform.
What do you dislike about the product?
Nothing. We've had very few problems with DataDome and only one known outage in our 5+ years of working with them.
What problems is the product solving and how is that benefiting you?
DataDome helps us prevent users from using and abusing our platform. Prior to using it, we were using a captcha solution, which just didn't do enough.
Low effort integration and mitigates automated account creations and content scraping
What do you like best about the product?
What stands out about DataDome is its ability to efficiently address bot-related problems, allowing businesses to focus on value-adding tasks.
When Devex was under frequent bot attacks, DataDome provided a solution that was easy to integrate, worked right out of the box, and requires little maintenance. Furthermore, DataDome's solution has helped Devex regain confidence in our internal metrics, as it effectively eliminated automated account creations.
We appreciate how DataDome operates quietly in the background, giving us the peace of mind we were hoping for.
When Devex was under frequent bot attacks, DataDome provided a solution that was easy to integrate, worked right out of the box, and requires little maintenance. Furthermore, DataDome's solution has helped Devex regain confidence in our internal metrics, as it effectively eliminated automated account creations.
We appreciate how DataDome operates quietly in the background, giving us the peace of mind we were hoping for.
What do you dislike about the product?
The pricing model does not provide a good fit for all businesses. In our case, we pay for five times the capacity we actually need, which is not cost-efficient.
Moreover, we received a number of complaints about repeated captchas and being blocked from internal users. I guess this is to be expected, given that many of those users are developers and testers, showing abnormal behavior. The reported false positive rate for captcha is below 0.01%, so we understand that our legitimate users and their experience with our platform aren't affected that much.
Whenever we experience legitimate users being blocked it's very easy to get in touch with DataDome support, and they are usually quick to further fine tune the threat model to avoid such false positives going forward.
Moreover, we received a number of complaints about repeated captchas and being blocked from internal users. I guess this is to be expected, given that many of those users are developers and testers, showing abnormal behavior. The reported false positive rate for captcha is below 0.01%, so we understand that our legitimate users and their experience with our platform aren't affected that much.
Whenever we experience legitimate users being blocked it's very easy to get in touch with DataDome support, and they are usually quick to further fine tune the threat model to avoid such false positives going forward.
What problems is the product solving and how is that benefiting you?
DataDome is helping us combat two significant issues: the creation of fake accounts by bots and content scraping. Prior to implementing DataDome, we spent considerable time and resources trying to manage these issues in-house, diverting our attention away from core business tasks. Now, DataDome handles these issues efficiently, drastically reducing the number of fake accounts and protecting our content from scrapers. This has not only led to a more secure platform, but has also restored faith in our internal metrics, allowing us to refocus our efforts on tasks that directly contribute to our business value.
Ease of use and set-upA great, low-maintenance tool
What do you like best about the product?
DataDome was extremely easy to set up on our platform; from the first contact, the solution was up and running in less than a week. We were also very impressed with the onboarding experience and the level of customer service from day one. The DataDome team has always been extremely solution-oriented, hands on and helpful.
What do you dislike about the product?
There is a level of monitoring you can expect to perform as a team to ensure everything is operating as expected.
What problems is the product solving and how is that benefiting you?
We needed a solution that could react much quicker than our manual approach. We have been impressed with DataDome’s real-time AI production. And because DataDome’s bot detection algorithms are doing their job in the background, our developers can focus on the things that are going to grow the business.
A great solution for blocking malicious bots
What do you like best about the product?
The dashboard offers an excellent user experience. It’s fast and easy to get an overview of traffic.
What do you dislike about the product?
Unable to obtain original log data due to poor communication.
But it has improved.
But it has improved.
What problems is the product solving and how is that benefiting you?
Block malicious scraper and reduce the burden on the server.
Works as advertised!
What do you like best about the product?
If you're struggling with bot traffic, this is a terrific option. Great product, fantastic service - definitely worth setting up a demo if you are in the market.
What do you dislike about the product?
Nothing to add - product has been solid from day 1.
What problems is the product solving and how is that benefiting you?
Previously we were pretty wide open an exposed to a lot of scraping, both from crafty customers looking to find rare products, as well as malicious users trying all manner of bot attacks. Datadome has helped.
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