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Verint Experience Management

Verint | 1

Reviews from AWS Marketplace

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External reviews

12 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Automotive

Worst performance management tool ever

  • August 17, 2019
  • Review provided by G2

What do you like best about the product?
There is not much of anything I like about Verint Performance Management. It scrambles our statistics and rarely loads the correct information.
What do you dislike about the product?
Verint Performance Management does not load correct information and is inaccurate most of the time, and this is only when it is not completely down and unavailable. This affects our stats, our schedules, among other things.
What problems is the product solving and how is that benefiting you?
The problems we solved by using Verint is that we are able to load schedules, stats, shift changes, and goals all into one platform. That is the only true benefit.
Recommendations to others considering the product:
Don't bother, it doesn't seem to work properly.

    Consumer Services

Easy to Use

  • March 19, 2019
  • Review provided by G2

What do you like best about the product?
I appreciate my ability to utilize the graphs within the platform and track each of the metrics I am being graded upon.
What do you dislike about the product?
It can be difficult to create the graphs to document an individuals performance. Not all individuals have access to create these.
What problems is the product solving and how is that benefiting you?
I am able to better regulate my time and see how other individuals are stacking up. I believe it is useful to view where there are gaps in training and see who may need a check-in on their performance.

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