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Reviews from AWS customer

7 AWS reviews

External reviews

705 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Education Management

Actionable Observability

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
The UI is about the best interface I've seen for a data rich product. Their UI team clearly spends a ton of time getting into the very fine details of how the interface should respond in an intuitive way, as I'm always finding small little bits of joy that make it really easy to use.

The product also "just works" out of the box with a bunch of the managed AWS services we use at my company. I would not be nearly as confident in our cloud infrastructure without Datadog to let me know what's happening!
What do you dislike about the product?
There are some newer features that AWS released that I would like to see supported in Datadog's product--I have submitted a feature request but it has been pretty slow to get some of those updates made.
What problems is the product solving and how is that benefiting you?
Datadog allows us to track our cloud infrastructure and distributed systems in a cohesive platform


    Investment Management

Great correlation between metrics, logs, RUM

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Correlating metrics, ease of creation of monitors/alerts, existing integrations easy to set up, lambda layers.
What do you dislike about the product?
Some documentation difficult to parse, many ways to perform same functionality for instrumenting metrics, costly logs, query customization is very difficult
What problems is the product solving and how is that benefiting you?
Observability, correlating metrics, User Monitoring, logs aggregration


    Retail

Great experience

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Observability and extensive information logging
What do you dislike about the product?
Web interface and lost of several options
What problems is the product solving and how is that benefiting you?
Monitoring application environment for e-commerce


    Consumer Electronics

APM for Troubleshooting

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Its features of tracing and APM. It has made troubleshooting errors in the code far easier. It also connects to a wide variety of languages and operating systems. The filtering system that Datadog has built in is rather handy for finding monitors, dashboards, and events. The Watchdog AI is a helpful tool in spotting pattern you may not have noticed in your applications before, and its breakdown of the pattern and possible causes is helpful in narrowing down root cause. The monitors are simple to implement and can be linked with ServiceNow and Pagerduty rather easily.
What do you dislike about the product?
We wish there was better admin management tools for pushing out updates and giving alerts on a more timely fashion that upgrades are necessary. Communication of these changes could be a little more timely as well. Instrumentation for projects has also gotten more complex than when we first started, but it can be understandable given how much Datadog has grown.
What problems is the product solving and how is that benefiting you?
It has helped us identify error patterns and service behavior/insight (hit rate, error rate, etc.). This has helped us troubleshoot issues for major incidents.


    Retail

Datadog

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
We use Datadog for logging and incidence response. It helps us catch any alerts as soon as it comes in.
What do you dislike about the product?
There are a lot of services Datadog offers that I haven't learn a lot about.
What problems is the product solving and how is that benefiting you?
Datadog helps us keep track of server logs and alerts so that we can response to any server outage immediately.


    Information Technology and Services

Supercharges you observability workflow

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Distributed tracing is pretty great. Also, the dashboarding is great. Also, DD is always innovating and bringing new offers to market. Synthetics have proven to be pretty powerful addition to our workflow and has saved us a ton of setup.
What do you dislike about the product?
Pricing strategy has us constantly on our toes to manage cost. Leaning into Config as Code would be helpful, and allow us to commit our synthetics to version control and push via CI.
What problems is the product solving and how is that benefiting you?
It gives us very convenient incident response tooling. We also use it to validate our performance testing numbers, dashboarding, smoke tests (via synthetics) and monitoring our API gateway.


    Redowan D.

Love Datadog, but the UI can be confusing at times

  • April 23, 2024
  • Review provided by G2

What do you like best about the product?
- Fairly easy to get started with
- SDK for pretty much every popular language
- Supports everything from performance monitoring to logging
- Fast customer support
- Fantastic documentation
- Straightfoward integration
What do you dislike about the product?
- Confusing UI
- The docs is expansive but finding things can be hard at times
- Instead of learning another DSL, I'd prefer to use SQL to query my logs
What problems is the product solving and how is that benefiting you?
We're using Datadog as a one stop shop for everything: logging, tracing, metrics monitoring, performance analysis.


    Real Estate

Great tool for starters and professionals

  • April 03, 2024
  • Review provided by G2

What do you like best about the product?
In my opinion DataDog offers a broad suite of products for observability which can easily be integrated with different providers. For AWS you can simply install a CloudFormation Template which then allows DataDog to access logs from your account. The user interface is pretty easy to use and also offers non-technical people an overview to the most important metrics. Integrating notification services such as Slack is also doable with a few clicks and allows you to send alerts to your teams' slack channel to have them notified instantly so they do not need to have a glance on DataDog every day.
What do you dislike about the product?
DataDogs pricing is sometimes not really clear for us and for some services we just had to wait for a month to pass so we can see how much another service really costs. While you can see what everything costs on their pricing page, this sometimes leaves questions.
What problems is the product solving and how is that benefiting you?
Without DataDog we really hadn't had any central solution for monitoring all our infrastructure and make it easy for other colleagues to access this data.


    David G.

Datadog's easy to use UI and simple setup streamlined our monitoring stack.

  • March 21, 2024
  • Review provided by G2

What do you like best about the product?
The UI is incredibly easy to work with. Creating widgets and dashboards is straightforward, with a wide range of tools at your disposal, plenty of templates and excellent documentation. We were able to prototype and iterate on our dashboards incredibly quickly and even complex visualisations were simple to setup.

We chose Datadog to quickly spin up a centralised monitoring stack capable of sharing our metrics with our external partners. Datadog made it very easy to implement this, with a straightforward agent install and pre-built integrations with many of our existing tools (NGINX, Kubernetes, etc). Once we had metrics consumed from our agents, we were then able to share our metrics with our external partners very easy, managing this process with ease. Datadog is now a central part of both our internal and external monitoring, as such it is used on an hourly basis by everyone from heads of department to engineers to support staff - each with a specific dashboard suited to their needs. Datadog's customisability and adaptability is simply great.

One of the things I have been most impressed with has been Datadog's support team. Through the UI, it is very easy to speak to customer support and the process is streamlined and effective. I have made use of this frequently both when seeking guidance on additional features and searching for support with an unplanned outage.
What do you dislike about the product?
The pricing model can be hard to understand, particularly when dealing with custom metrics which can be hard to account for with their varied labels/tags. It would be great to get some kind of quote calculator so we can figure out how much a change is going to cost us before we implement it. Similarly, the rolling windows within which things are calculated can make assessing cost, on anything less than a month-to-month basis, difficult.

The access control for shared, external dashbaords could be improved. Currently, the Magic Link process does not give user-based access control.
What problems is the product solving and how is that benefiting you?
Previously, our metrics were split across a range of different services and sharing these externally with customers was complex. Datadog allowed us to centralise everything into a single system, massively reducing complexity and enabling us to give our customers oversight of the product they are paying for. Additionally, this has streamlined our internal monitoring process as well.


    Nimisha S.

Great Experience with datadog

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
Datadog is very easy to integrate and has very good examples for all configurations. It can be implemented easily and has a number of features. It is used frequently by us for monitoring our services.
What do you dislike about the product?
Cost is a bit expensive for advanced fea.
What problems is the product solving and how is that benefiting you?
It has made monitoring our services very easy. Custom metrics feature is used a lot by us .