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Flexible, simple and reliable platform for group connection
What do you like best about the product?
All in one application (chat, dialer, emails).
Reduces a lot of administrative work as well.
Reduces a lot of administrative work as well.
What do you dislike about the product?
early stage as a lot of important features are still not available yet but good progress has been made
What problems is the product solving and how is that benefiting you?
Allows us to stay connected with the customers and students as well as our volunteers.
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genesys es un excelente sistema para comunicacion.
What do you like best about the product?
me gusta que tiene una buena interfaz y muestra la trazabilidad de los numeros marcados aun si no tienen una duracion de llamada. y muestra los diferentes intentos.
What do you dislike about the product?
actualmente no me gusta que, de debe colocar el + y el codigo del pais. porque en mi sistema esta predeterminado para MX
What problems is the product solving and how is that benefiting you?
hemos tenido una mejora en la comunicacion porque utilizamos el sistema que nos permite validar si los colaboradores estan realizando una verdadera labor de llamadas.
Improves Employees Overall Productivity
What do you like best about the product?
Genesys Cloud CX provides a comprehensive set of tools and features that empower our employees to work smarter, faster and more efficiently.
What do you dislike about the product?
It has proven to be a reliable and effective platform, and we have not encountered any significant issues or drawbacks.
What problems is the product solving and how is that benefiting you?
Improving our communication and collaboration processes, resulting in increased productivity and better customer experiences.
Genesys Cloud CX is Ueful
What do you like best about the product?
I can easily use it to make outgoing calls to clients.
What do you dislike about the product?
There is nothing I don't like so far. It's been a breeze to use.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX is allowing me to call clients without using my cell phone's minutes. It's easy to send and receive calls/voicemails through the platform.
Genesys Cloud CX Review
What do you like best about the product?
Genesys made it easy to coordinate schedules for all of my IEP meetings with all the team members involved.
What do you dislike about the product?
The reports that Genesys Cloud CX currently offers does not meet my needs at this time.
What problems is the product solving and how is that benefiting you?
Right now I am not part of that process as this product currently did not meet my needs.
Amazing Platform for call center tech setup.
What do you like best about the product?
The Tech Support of the platform is the best part of the product. The team is fantastic, and the turnaround time for the issue is short. The interface is ergonomically suited.
What do you dislike about the product?
The analytics part of the tool can be more comprehensive, and the detailed reports of the employee can be made more elaborative. The channel change, like from message to call, has some few lags.
What problems is the product solving and how is that benefiting you?
The best feature of this product is the multiple channels through which we can reach the customers using a single platform. Analytics is another aspect that is of great use.
Best in Class for CX
What do you like best about the product?
Genesys Cloud CX is one of the most cutting edge cloud based product that paves the way for best-in-class customer experience. This has opened the door for seamless collaboration and serve streamlined customer experience
What do you dislike about the product?
Sometimes the integrations with cloud telephony softwares gives a blip, and also it is a tad complex to make your collegues get a hang of the product. But once someone understands this, it's simple
What problems is the product solving and how is that benefiting you?
Genesys Cloud CS solution helps us to effectively track and analyse the calls and maintain call volumes as the solution doesn't crash under high data volumes. This helps in quick turn around for improving backend processes
Genesys is the best solution for Customer Engagement.
What do you like best about the product?
The best part about Genesys is it interacts with & manages the Customer either through Chat, SMS, or Screen sharing. From my point of view, it's a one-stop solution for customer interaction.
What do you dislike about the product?
In my opinion, All the things is good in Genesys Cloud CX.
What problems is the product solving and how is that benefiting you?
It's a one-stop solution for customer interaction either from Chat, SMS, Web messaging, and Especially AI.
Customer Experience management tool
What do you like best about the product?
Its scalability allows businesses to easily add or remove users and features as their needs change.
What do you dislike about the product?
While Genesys Cloud CX can integrate with a variety of third-party applications, some integrations may require additional setup or customization work
What problems is the product solving and how is that benefiting you?
It provides me a great variety of deployment options, to solve the above-mentioned purposes including public cloud, private cloud, and on-premises deployment, to accommodate different security and compliance requirements.
One of the best tools that enable us to respond quickly to customer requests and inquiries.
What do you like best about the product?
Genesys Cloud CX is easy to set up and use and helps us in our daily work by providing us with a full suite of premium tools to support our organization's live chat services on our website. I love how Genesys Cloud CX sorts and distributes emails by specialty so that team members can respond directly. The dashboard allows us to track customer tickets better because Genesys Cloud CX shows in real time which tickets the business team handles now and all the activities that have been done to find solutions. I appreciate that the Genesys Cloud CX system prevents visitors from sending many meaningless tickets and using bad words while chatting. It's excellent that Genesys Cloud CX allows us to invite visitors to speak while browsing our website, as this increases their engagement with our offerings and enhances our ability to attract new customers.
What do you dislike about the product?
Except for the relatively high price (although it's worth it), nothing to complain about, and Genesys Cloud CX only needs a short learning time for a new member to figure out how to use it properly.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX enabled us to reach new customers, as most website visitors are afraid to use live chat to inquire and request information. However, with the high-quality capabilities of Genesys Cloud CX that allow us to capture visitors to our website, we were the initiators to ask them questions and chat with them and inform them about Our latest offers, which they greatly appreciated.
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