Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
My review for Genesys PureCloud!
What do you like best about the product?
The most interesting thing about this Cloud is they add features every time! It's easy to navigate and to use.
Genesys PureCloud has the better functionalities and it's very friendly. Anyone can use the cloud. I have been testing it's so reliable. The user interface is really beautiful. The people you work with are always friendly and help you with everything. You have some cost reduction so you can save money!
Genesys PureCloud has the better functionalities and it's very friendly. Anyone can use the cloud. I have been testing it's so reliable. The user interface is really beautiful. The people you work with are always friendly and help you with everything. You have some cost reduction so you can save money!
What do you dislike about the product?
The main problem sometimes is the reporting system. It takes some time to have a reply when you create a ticket. Another problem is that I really need the sms channel is not available and I really need it for my work.If they could add more channels for services It would be really better.
What problems is the product solving and how is that benefiting you?
It's so easy to use that I can work more faster than ever! I'm able to save time and that's the most important fact and of course Genesys PureCloud improves me efficiencies and productivity. You don't have to learn for a lot of time because there are not hard things to learn so you also save time for that!
Recommendations to others considering the product:
If you want to save time and be more productive this is the greatest thing you can use!
- Leave a Comment |
- Mark review as helpful
Connecting with customers
What do you like best about the product?
Makes it easy to manage conversations and integrate apps
What do you dislike about the product?
There are a few applications that are not yet available to integrate through Genesys
What problems is the product solving and how is that benefiting you?
It is much easier to handle customer concerns and questions because all you need is your desktop and a headset, no additional hardware
Recommendations to others considering the product:
It is a really great platform for consolidating apps for your business, its the best one we've tried so far
Genesy
What do you like best about the product?
Genesy is helping us to have an internet base telephone service for our business that makes it more manageable and has helped us eliminate additional costs and labor.
What do you dislike about the product?
I am not to savvy with technology, so this is still a learning curve for me.
What problems is the product solving and how is that benefiting you?
They are essentially a one stop shop for our telephony needs. This has been phenomenal!
If you want a one stop shop way to do everything regarding your customers, this is it!
What do you like best about the product?
I love that it has everything you need in one place for business. You can keep in instant contact with your customers and coworkers/managers to identify possible trending problems and take care of them in minutes, not hours or days.
What do you dislike about the product?
So far, nothing to dislike. I have not found any glitches at all.
What problems is the product solving and how is that benefiting you?
There are other similar softwares out there, but Genesys PUreCloud seems to run much more smoothly and easily than the others.
Recommendations to others considering the product:
You seriously cannot go wrong with this program!
Genesys PureCloud PureBliss
What do you like best about the product?
Set up for Pure cloud was extremely easy. Genesys as a company is incredible to work with and I was extremely excited for implementing PureCloud. A true cloud product.
What do you dislike about the product?
The API's aren't exactly what they lived up too. However, still easily integrate with other software.
What problems is the product solving and how is that benefiting you?
Pure Cloud connects customers in the entire organization via phone, email, chat, web and social media.
It provides businesses real-time data that enables predictive analytics, and more personalized customer experience.
It provides businesses real-time data that enables predictive analytics, and more personalized customer experience.
Recommendations to others considering the product:
Have a team in place that can help with migration and integration.
Outstanding Business Solution for Contact Centers and Internal Engagement
What do you like best about the product?
This is a simple setup, yet robust solution to host your contact center through a cloud solution. Your company can also use this product as its phone system as well as internal messaging.
What do you dislike about the product?
At this time, there are currently no complaints regarding this solution.
What problems is the product solving and how is that benefiting you?
Engagement with our customers as well as maintain a presence in the cloud to reduce the load from our IT infrastructure.
Recommendations to others considering the product:
Very easy to setup and get off the ground running. Setting up users, routing calls, and communication could not be easier.
Great tool for omni channel approach
What do you like best about the product?
I like that you are able to connect all platforms in one tool to enhance customer engagement.
What do you dislike about the product?
The only thing I dislike is the complexity - it has a lot of offerings which can be overwhemeling until you take the time to learn
What problems is the product solving and how is that benefiting you?
Growing pains throughout the company
PureCloud is for everyone!
What do you like best about the product?
PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures youll exceed customer expectations today and tomorrow. PureCloud is simply powerful and powerfully simple.
What do you dislike about the product?
I hope in time reporting mechanisms can be changes. When pulling queue specific reports i.e. queue summary for a specific week can become challenging if month end is included in that week; example - if pulling a weekly report for week of November 30, 2017 the end of week is December 3, 2017. The report will not show you summary information for the whole week as it breaks it apart into November and January (by month). This make is a manual process to see weekly service levels, abandon rates, and offered calls amongst any other metrics needed. Also, another area for improvement is real time agent performance - you cannot currently see how long an agent has been sitting in after-call-work. Additionally, the availability to have voicemails auto-routes like calls would be a nice feature.
What problems is the product solving and how is that benefiting you?
Ease of use Technically superior Great product with very comprehensive and flexible functionality which makes works easier.
Recommendations to others considering the product:
It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Onmnichannel platform with easy deployment and great integrations
What do you like best about the product?
PureCloud covers all channels and new channels that will come.
Easy to use and learn for agents, supervisors etc
One platform, one User interface; Each type of interactions has same functions/screen. If you know how to answer a call, the users can answer an e-mail or webchat.
BI possibilities are limitless and also the integrations. Great API to work with and a lot of standard integrations like saleforce
Easy to use and learn for agents, supervisors etc
One platform, one User interface; Each type of interactions has same functions/screen. If you know how to answer a call, the users can answer an e-mail or webchat.
BI possibilities are limitless and also the integrations. Great API to work with and a lot of standard integrations like saleforce
What do you dislike about the product?
Not all channel are mature BUT this is temporally. Genesys is working hard to solve this gap.
What problems is the product solving and how is that benefiting you?
Integration with our own CRM
Better insights of our call center / agents
Higher productivity by agents
Stable systems
Better insights of our call center / agents
Higher productivity by agents
Stable systems
Recommendations to others considering the product:
Best Cloud based call center solution on the market.
Yes it has its gaps but every 2 weeks new/optimized features are deployed.
Yes it has its gaps but every 2 weeks new/optimized features are deployed.
Use of Purecloud daily
What do you like best about the product?
The option to text and take calls at the same time has been very convenient.
What do you dislike about the product?
Nothing so far. So far everything seems to be ok
What problems is the product solving and how is that benefiting you?
Able to communicate with co workers while on a call.
showing 1,331 - 1,340