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My insights about Microsoft Azure Active Directory
What do you like best about the product?
I've been using Microsoft Azure AD for a few years now, and it's been fantastic. It's very cutting-edge, and it's easy to integrate with a lot of the tools I already use, from marketing to analytics.
Typically, I'd have to deal with data silos and platforms on a daily basis, but this tool makes it easy to plug everything in. And there are so many resources and support available, which is great.
If you're looking for a powerful, easy-to-use tool, I highly recommend Microsoft Azure AD. You won't be disappointed!
Typically, I'd have to deal with data silos and platforms on a daily basis, but this tool makes it easy to plug everything in. And there are so many resources and support available, which is great.
If you're looking for a powerful, easy-to-use tool, I highly recommend Microsoft Azure AD. You won't be disappointed!
What do you dislike about the product?
Azure has a lot to offer, but it can be hard to actually get to the maintenance area where you can start working. The sheer number of tools, services, and functionalities makes it difficult to navigate and get to the right place.
As a Support Engineer, I can speak on behalf of the IT infrastructure department and say that this is a common complaint. Azure accomplishes its goal, but it's overly complicated to use.
As a Support Engineer, I can speak on behalf of the IT infrastructure department and say that this is a common complaint. Azure accomplishes its goal, but it's overly complicated to use.
What problems is the product solving and how is that benefiting you?
Typically, I'd have to deal with data silos and platforms on a daily basis, but this tool makes it easy to plug everything in. And there are so many resources and support available, which is great.
AD provides easy-to-use tools for creating and managing user access, as well as configuring and monitoring the network. It's designed to make it easy for administrators to quickly manage user access and network permissions.
AD provides easy-to-use tools for creating and managing user access, as well as configuring and monitoring the network. It's designed to make it easy for administrators to quickly manage user access and network permissions.
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Best chat application for Business
What do you like best about the product?
The messaging flow is good in Skype for Business.
Skye for business shows the colleague profile, roles, and team details instantly by hovering over the name which gives a clear understanding of the person whom with you are communicating.
Skye for business shows the colleague profile, roles, and team details instantly by hovering over the name which gives a clear understanding of the person whom with you are communicating.
What do you dislike about the product?
Each chat with a new person opens a new window of chat.
Sometimes it becomes hard to track all the conversations and identify the key elements.
Consolidations of communications in a single window would help.
Sometimes it becomes hard to track all the conversations and identify the key elements.
Consolidations of communications in a single window would help.
What problems is the product solving and how is that benefiting you?
Skype for business helps me in making instant messages to colleagues across teams and divisions.
It helps me to connect, and share files, and records, and it makes communication easy and smooth.
We get to understand the availability of the person by looking at the status of the person also and plan accordingly.
It helps me to connect, and share files, and records, and it makes communication easy and smooth.
We get to understand the availability of the person by looking at the status of the person also and plan accordingly.
Single click to create a ticket without any hassle with complete issue raised by the customer.
What do you like best about the product?
I had a different tool in the past wherein I had to log in and write everything again or copy/paste what the customer said. With this integration, I need to click on "Create a ticket," and boom, the ticket is created with all the information shared by the customer.
What do you dislike about the product?
Overall I'm happy with the integration, but I feel if I raise a single click ticket, then I should be able to track it, which I can't, or maybe I don't know because working on Zendesk is one part of my day, not core work, but that's not a dealbreaker, and this is not something that I can't live with it so overall not a big deal.
What problems is the product solving and how is that benefiting you?
I'm a part of the account management team, and I don't want to spend my productive time tracking or spending much time creating the tickets n all, so this integration saves time, and a single click is fantastic.
Best application for business connect with colleagues and clients
What do you like best about the product?
Have been a skype user for 6-7 years. It is the most efficient and quick way to connect with employees and clients.
It has a quick group creation facility, and the voice calls are quiet clear as well.
It has a quick group creation facility, and the voice calls are quiet clear as well.
What do you dislike about the product?
Sometimes the skype window hangs and closes on its own when the update comes. So once in 3-4 months, my ongoing calls shut down due to the update. Rest everything else is perfect with the app
What problems is the product solving and how is that benefiting you?
Skype made our work from home easy. We could schedule group video calls and record calls as well. The voice and video clarity are always great. So for two years of the pandemic, my organization never thought of switching to another app for in-house communications because of the excellent efficiency and effectiveness of skype for business.
Effective Cloud Based product
What do you like best about the product?
I have been using the platform for over 4 months as an outbound calling platform for about 30 folks. As someone with very little IT/DEV experience, I found it relatively easy and straight-forward to become familiar with the platform. I am able to build lists, campaigns, and create queues easily. Onboarding new folks is relatively simple as well. I do love that I get updates weekly on new features and enhancements made to the platform. Already there have quite a few improvements and additions our organization is able to use.
What do you dislike about the product?
We had an implementation partner that didn't provide the best initial experience to us, and it seems rather difficult to get the proper support when we need it. We usually have to request multiple times in an email chain to get someone to hop on the phone with us and review an issue. Seems like our support partner would rather send emails than quickly chat.
Additional, more product-specific, dislikes would be the amount of time to connect a rep to a call when making outbound dials and having automatic voicemail detection turned on, along with not being able to access call recordings for calls made from the collaborate mobile application.
Additional, more product-specific, dislikes would be the amount of time to connect a rep to a call when making outbound dials and having automatic voicemail detection turned on, along with not being able to access call recordings for calls made from the collaborate mobile application.
What problems is the product solving and how is that benefiting you?
It allows us to outbound reach our extensive lists of prospects effectively and in a time-efficient manner. This helps us increase the number of prospects we can communicate with daily.
It's not practical
What do you like best about the product?
Simple to use, intuitive interface reminiscent of older chat programs
What do you dislike about the product?
Simplicity also involves a number of important absences, such as a conversation history search by term.
What problems is the product solving and how is that benefiting you?
It facilitates my communication with my company colleagues
Overall Good Product
What do you like best about the product?
It is easy to use with a minimum learning curve. It is very easy to look up past interactions and provide feedback to our agents.
What do you dislike about the product?
The app can be unreliable. There are many challenges with answering the phone feature and having customers hear us.
What problems is the product solving and how is that benefiting you?
It allows us to have interactions by means of phone chat and email. We are able to communicate with users quickly and mostly efficiently.
My experiences with Genesys Cloud
What do you like best about the product?
Genesys provides detailed documentation making their cloud-based communication system easy to use and administrate. End users seem to adapt well to the ever-changing (enhancing) landscape.
What do you dislike about the product?
I have had some trouble with things like headset profiles being lost during business. I switched the headset brand and model, which helped, but it still occasionally occurs.
What problems is the product solving and how is that benefiting you?
We have been able to cut down our CSR talk time due to reporting metrics that were not seen before. We also shaved time off the average handle time by streamlining our IVR.
Easiest app for client communications
What do you like best about the product?
- been using it for 7 years
- it is easy to create groups and schedule calls among those groups and individuals
- It automatically fetches contacts from my phonebook and helps me connect with individuals.
- the voice quality during video and audio calls is great
- chat emojis are fun to use.
- it is easy to create groups and schedule calls among those groups and individuals
- It automatically fetches contacts from my phonebook and helps me connect with individuals.
- the voice quality during video and audio calls is great
- chat emojis are fun to use.
What do you dislike about the product?
sometimes I am automatically added to groups that I left a few months back and then after 10-15 mins the group automatically disappears so i think there is some technical glitch in this part
What problems is the product solving and how is that benefiting you?
- helps in easy communication, and audio and video call for my business.
- the gifs and emojis help me express myself in a better way and also make work fun.
- the ease of searching a message or keyword is quick enough.
- the gifs and emojis help me express myself in a better way and also make work fun.
- the ease of searching a message or keyword is quick enough.
Best professional communication portal
What do you like best about the product?
It is the easiest way to find people who are related to our business.
What do you dislike about the product?
According to my work, I haven't found any bugs yet.
What problems is the product solving and how is that benefiting you?
It is helping me to connect the people worldwide.
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