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What a change in how we can handle our customers!
What do you like best about the product?
That it's a standardized system that doesn't require a developer, it's all configuration and continuously being improved every week, just like an iphone for updates.
What do you dislike about the product?
Having to connect it with Salesforce, the new Salesforce External Routing process, because then you need SF Developers, which you then lose all the benefits available in GC
What problems is the product solving and how is that benefiting you?
Workforce management is one of the most significant benefits for the company; forecasting and schedule automation has been excellent. Especially having the Tempo App for agents engagement.
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Easy to communicate
What do you like best about the product?
It will help to expand business scopes through better communication
What do you dislike about the product?
There is no negative point for skype yet
What problems is the product solving and how is that benefiting you?
For business purpose, this is the best application
User friendly & quick
What do you like best about the product?
Everything a user needs, minus the user's data, is all right there, ready to go.
What do you dislike about the product?
There was a page back-and-forth between tasks; navigation could be a little smoother.
What problems is the product solving and how is that benefiting you?
MS Azure AD Premium for Genesys Cloud was part of a Microsoft Specialization course. It taught me how to utilize the Azure services, which were useful for the course & will be in the future.
Incredible Experience with SKype
What do you like best about the product?
It is separate platform where we make business contacts. We can chat with them and schedule meeting with the help of skype calls. Overall best experience with skype. You can do free video calls on skype. Also you ca screen with other person.
What do you dislike about the product?
Sometimes people calls on skype without any permission... which disturbs us. Also, some people do spam messages on skype. One more thing we can't find people on skype easily. Sometimes we are unable to find some skype ids.
What problems is the product solving and how is that benefiting you?
It is a two-in-one platform where you can chat and schedule meeting via voice or video calls. You can share files, pictures, videos, gifs etc. You can also share screen on video calls, so no need to download another app for video confressing.
Active Directory helps users to maintain the domain networks easily.
What do you like best about the product?
The flexibility and team connectio.
The structure of the system.
Everything in the system is good.
Known to everyone in tech.
I don't have an answer for that now.
The structure of the system.
Everything in the system is good.
Known to everyone in tech.
I don't have an answer for that now.
What do you dislike about the product?
The system sometimes lags in between thats the only concern really.
Have realized
Please make it user friendly as much as possible
Ui/ux is the best improvement
Have realized
Please make it user friendly as much as possible
Ui/ux is the best improvement
What problems is the product solving and how is that benefiting you?
Network profiling and setting up user accounts are easier.
Administration works are better
Yes very productiveand time less efforts.
Yes absolutely it has improved.
Administration works are better
Yes very productiveand time less efforts.
Yes absolutely it has improved.
Overall pretty good experience
What do you like best about the product?
Ticketing was easy and separated nicely. Internal comments and external replies are a nice option to have.
What do you dislike about the product?
With external replies, it did not show all contacts the message was sent to (for cc) after the message was sent and was difficult to find looking through old tickets.
What problems is the product solving and how is that benefiting you?
It was a good solution for the ticketing system to ensure every ticket was properly completed and responded to while keeping everything in one place and saving support time.
Awesome ticketing system
What do you like best about the product?
The system is agile; everything works smoothly without delays or outages. All the necessary information is available on the home page, I like the exceptionally user-friendly interface.
What do you dislike about the product?
I haven't found any downsides so far. This system is the best one I dealt with over my career at support.
What problems is the product solving and how is that benefiting you?
Ensures seamless communication flow between my customers and me.
Reviewing Skype
What do you like best about the product?
overall chat, audio, video calls i like everything mostly
What do you dislike about the product?
I like most of the features. MAy be if we could share longer videos then it will be helpful.
What problems is the product solving and how is that benefiting you?
My daily calls with teammates and internal communication tool
It works very well for tracking of calls and times.
What do you like best about the product?
I really like the reporting aspect of Genesys. I can pull a lot of reports for the nurses as well as the intake representatives.
What do you dislike about the product?
There are often disconnected calls or dropped calls. There is sometimes difficulty with conference calls and transfers. Some of the issues are related to internet issues.
What problems is the product solving and how is that benefiting you?
It has become web-based which helps with screen recording and reporting.
The product is rich with features. What enhanced the experience is the Genesy PS Team
What do you like best about the product?
Rich features, user Interface, Integration capabilities
What do you dislike about the product?
A little complex to make changes to flows
What problems is the product solving and how is that benefiting you?
Provides a platform for Hybrid Customer Experience and rich performance analytics. Increased Call Centre agent productivity
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