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Senior software engineer
What do you like best about the product?
Amount of Data
Integration with AWs services
Integration with AWs services
What do you dislike about the product?
sometime delay in getting the data from aws
What problems is the product solving and how is that benefiting you?
availablity of many sources for data
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Getting your cake and getting even more
What do you like best about the product?
Ability to add GC3 features to a subset of my GC2 users
What do you dislike about the product?
I can't mix and match GC2 and GC3 subscriptions
What problems is the product solving and how is that benefiting you?
Access to WFM, Speech Analytics, Agent Assist, and more
Genesys Cloud CX works great and is continually improving
What do you like best about the product?
Genesys Cloud CX is simple and intuitive to use
Frequent releases help keep up to speed with new tech
Frequent releases help keep up to speed with new tech
What do you dislike about the product?
Updates are released weekly but sometimes it gets applied with no option for you to disable the new feature, until enough people complain and then the devs put in an on/off switch or permission.
What problems is the product solving and how is that benefiting you?
On-premise telephony support ending and hardware outdated and inflexible.
No more maintenance costs.
No more maintenance costs.
Genesys - Can do everything and much more
What do you like best about the product?
The possibility to let the call land precisely where it should. Many data can be ideally evaluated. Working together with the WFM solution is more apparent. Compared to other solutions, Genesys works faster and more intuitively.
What do you dislike about the product?
The search for internal contacts still has room for improvement.
What problems is the product solving and how is that benefiting you?
The transparent call distribution across multiple departments.
VEry good
What do you like best about the product?
business and technical support during the porject and completing all ther ureired task on time
What do you dislike about the product?
none everything was perfect and the project completed without issues
What problems is the product solving and how is that benefiting you?
hosted solutions issued and there infrastructure
Skype for Business Media
What do you like best about the product?
I'm involving Skype for the Business apparatus for my business introductions and clarifications over screen sharing. Skype for business is exceptionally simple to introduce and utilize. Skype client authentification is one of the great elements which permits just approved people to get to something similar. These days security has turned into a central issue and this verification guards my business information.
What do you dislike about the product?
The new message to a recharged individual is a piece loosened. Expect I want to message a reestablished individual, and it won't open the window immediately, we click on it on different events thinking the data is non-responsive, but suddenly it opens various windows of a comparable person's discussion, this happens once in a while and can be settled. Skype migration and coordination with various gadgets were all things considered hard tasks for me.
What problems is the product solving and how is that benefiting you?
Skype for Business helped me with communicating with my clients across places really, which was a mind-boggling help. It helped me with consolidating cross stages like MS Perspective and Gatherings, as it assisted me with get-together plans, shows, messages, and studios everything so revised and on time. The helpful thing is I can use a comparative on my workspace, PC, tab, and phone, at my straightforwardness and my solace.
Backbone of an Organisation.
What do you like best about the product?
Working in AD starting from creating OU , Users and everything related to it.
What do you dislike about the product?
A complicated process means one mismatch can lead to trouble.
What problems is the product solving and how is that benefiting you?
Managing all company users profile, server, printers etc within a single platform.
An step forward to our Customers Contact Center
What do you like best about the product?
The administration platform, we have a particular case of Contact Center, and the administration was complex, and now make a lot of improvement only by clicks. P&S of Genesys helps us a lot to understand and be updated on the platform. The people behind the platform are essential to us.
What do you dislike about the product?
Some features that we love that the platform has, for example, an automatic call survey, limit in permissions to agents, etc. We have different Contact Center providers, with 7.000 agents, approx, and controlling this quantity of people is a challenge for us. If we have more tools to prevent some bad practices would be great.
What problems is the product solving and how is that benefiting you?
We have an On-Premise Platform before, and every new feature or change was a problem in terms of time and monetary cost. And we can't make the operations managers administrate the platform. Today we have all in one, and every participant can make out Contact Center better every day.
great phone system for taking calls
What do you like best about the product?
being able to view activities and how many are in que- having the ability to listen to live calls for our agents while they are in training
What do you dislike about the product?
not anything enjoying this system, on what we need to use it for
What problems is the product solving and how is that benefiting you?
cust acct reviews to see if a call needs reveiwed for an agent if they missed things for metrics -
good omnichannel for the contact center
What do you like best about the product?
Helpful:
- we don't need the installation of the application
- we don't need to provide the server on-premise
Upsides:
Genesys Cloud will not be allowed by Indonesia Banking Rules if the Data is on the Cloud. All Data should be on the Indonesia Region or on-premise.
- we don't need the installation of the application
- we don't need to provide the server on-premise
Upsides:
Genesys Cloud will not be allowed by Indonesia Banking Rules if the Data is on the Cloud. All Data should be on the Indonesia Region or on-premise.
What do you dislike about the product?
1. There is no Indonesia Region. Genesys Cloud should consider providing Indonesia Region.
2. Voice recorded start from the announcement.
3. Voice recording is download manually.
2. Voice recorded start from the announcement.
3. Voice recording is download manually.
What problems is the product solving and how is that benefiting you?
I can not see the log if the problem happens.
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