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genesis cloud cx_ManufacturingCompanyReview
What do you like best about the product?
Its scalable and easy to host and can be easily integrated in the organisation. It works smoothly with on Prim version as well
What do you dislike about the product?
Gensys should also have on primises solution
What problems is the product solving and how is that benefiting you?
It give us dialer facility, which help us to maintain our contact center service level up and running always :)
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Long time user
What do you like best about the product?
Reachable fron anywhere, work everywhere.
What do you dislike about the product?
Not all on premise functionality is yet available
What problems is the product solving and how is that benefiting you?
Getting the interacties to the correct agent
Powerful, Scalable CX Platform
What do you like best about the product?
I’ve been promoting Genesys Cloud CX to many of my clients because of its seamless omnichannel support and intuitive interface. It simplifies managing voice, chat, email, and social media, while real-time analytics provide actionable insights to enhance customer experience. The platform’s scalability and smooth integration with CRMs make it ideal for growing businesses. Highly recommend for efficient CX operations!
Again, to name a few features I love;
• Seamless omnichannel support (voice, chat, email, social media) in one platform.
• Intuitive user interface that’s easy to navigate for both new and experienced agents.
• Real-time analytics and reporting that provide valuable insights for optimizing customer experience.
• Scalability, which makes it suitable for businesses of any size.
• Smooth integration with third-party tools and CRMs, streamlining workflows.
Again, to name a few features I love;
• Seamless omnichannel support (voice, chat, email, social media) in one platform.
• Intuitive user interface that’s easy to navigate for both new and experienced agents.
• Real-time analytics and reporting that provide valuable insights for optimizing customer experience.
• Scalability, which makes it suitable for businesses of any size.
• Smooth integration with third-party tools and CRMs, streamlining workflows.
What do you dislike about the product?
• Occasional hiccups with system updates that can cause minor disruptions.
• Some advanced customization features could be more user-friendly for non-technical users.
• Initial setup and learning curve for new users like myslef may take time.
• Some advanced customization features could be more user-friendly for non-technical users.
• Initial setup and learning curve for new users like myslef may take time.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX solves several key challenges by streamlining customer interactions across multiple channels—voice, chat, email, and social media—into a single platform. This has improved our ability to manage customer inquiries more efficiently, reducing response times and enhancing overall customer satisfaction.
The platform’s real-time analytics help us track agent performance and customer behavior, allowing us to make data-driven decisions to optimize operations. It also supports scalability, which means we can easily adjust to increased customer demands without sacrificing service quality. Additionally, its seamless integration with CRMs and other tools has minimized manual work, improving agent productivity and creating a smoother customer journey.
The platform’s real-time analytics help us track agent performance and customer behavior, allowing us to make data-driven decisions to optimize operations. It also supports scalability, which means we can easily adjust to increased customer demands without sacrificing service quality. Additionally, its seamless integration with CRMs and other tools has minimized manual work, improving agent productivity and creating a smoother customer journey.
Genesys una herramienta para mejorar la experiencia
What do you like best about the product?
Su accesibilidad y facilidad de compartir información acerca de la experiencia de nuestros clientes
What do you dislike about the product?
Tal vez un poco el precio ya que ciertas tecnologías son costosas
What problems is the product solving and how is that benefiting you?
Tal vez un poco más de desarrollo en el tema de speech para automatizar las atenciones
Experiencia inmejorable
What do you like best about the product?
Me gustaria conocer temas de monitoreo para genesys
What do you dislike about the product?
Que no comparte apis para poder monitorear con terceros
What problems is the product solving and how is that benefiting you?
Se quiso evolucionar
Desarrollo rápido pero con soporte técnico deficiente
What do you like best about the product?
La facilidad de implementación, es muy rápido para poner en producción e integración con otras plataformas
What do you dislike about the product?
El soporte es muy desatendido, falta más personalización
What problems is the product solving and how is that benefiting you?
Consolidación tecnológica y reducción de time tonmarket
Great Xperience
What do you like best about the product?
Facilidad de implementación, adopción y ejecución
What do you dislike about the product?
Le falta una IAa la que pueda preguntar para eficientar las funciones
What problems is the product solving and how is that benefiting you?
Eficiencia y manejo omnicanal
Fácil
What do you like best about the product?
Practico para los agentes y supervisores
What do you dislike about the product?
La segmentación de funciones por niveles
What problems is the product solving and how is that benefiting you?
Omnicanalidas e integración de canales digitales
innovación tecnológica
What do you like best about the product?
El almacenamiento, su soporte. la facilidad de entender el proceso
What do you dislike about the product?
que se tardan a veces en responder para un soporte o duda del servicio
What problems is the product solving and how is that benefiting you?
las llamadas de mis clientes
Best Contact Center Software
What do you like best about the product?
Provides the capabilities necessary to run a cloud-hosted contact center. While still enabling inbound queueing and routing, outbound dialing and call analytics. Also supports digital interactions in multiple channels, such as SMS, email, and chat as well as a number of other user-friendly features.
What do you dislike about the product?
There is inadequate reporting, the base reports are not efficient for us. And the ack of features available within the Workforce Management that will not meet our needs.
What problems is the product solving and how is that benefiting you?
To allow our customers to do more self-service in a less complicated matter.
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