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Genesys

Genesys | 1

Reviews from AWS Marketplace

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External reviews

1,307 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Nuria R.

Cumple su función pero suele fallar

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
Su uso es sencillo por parte del usuario y no tiene mucha complicación, aunque su interfaz puede ser al principio un poco complicada
What do you dislike about the product?
Normalmente suele funcionar sin problemas, pero en muchas ocasiones falla por problemas con las versiones, conexión...
What problems is the product solving and how is that benefiting you?
Atención de llamadas con clientes de la empresa

    Francisco G.

característica de omnicanalidad

  • January 04, 2024
  • Review provided by G2

What do you like best about the product?
La característica de omnicanalidad de Genesys Cloud CX permite una integración perfecta de las comunicaciones a través de diversos canales, brindando una experiencia coherente y fluida para los clientes. La capacidad de unificar datos y obtener análisis detallados en tiempo real ha mejorado nuestra toma de decisiones operativas.
ha elevado nuestra capacidad para ofrecer un servicio al cliente excepcional, mejorando la eficiencia operativa y proporcionando herramientas valiosas para la toma de decisiones estratégicas
What do you dislike about the product?
A pesar de las promesas de funcionalidad avanzada, nuestra experiencia con Genesys Cloud CX ha sido mixta. La curva de aprendizaje para utilizar plenamente todas las características de la plataforma ha resultado más pronunciada de lo esperado, lo que ha llevado a ciertos desafíos en la implementación. Además, hemos experimentado interrupciones ocasionales en el servicio, lo que ha afectado la continuidad de nuestras operaciones.

La personalización, aunque posible, ha demostrado ser limitada en algunos aspectos, lo que ha dificultado la adaptación completa a nuestras necesidades específicas. La asistencia técnica, si bien disponible, ha sido inconsistente en la resolución rápida de problemas técnicos
What problems is the product solving and how is that benefiting you?
La característica de omnicanalidad de Genesys Cloud CX permite una integración perfecta de las comunicaciones a través de diversos canales, brindando una experiencia coherente y fluida para los clientes. La capacidad de unificar datos y obtener análisis detallados en tiempo real ha mejorado nuestra toma de decisiones operativas.

La escalabilidad de la plataforma ha sido clave para adaptarse a nuestras necesidades cambiantes, y la capacidad de personalización nos ha permitido ajustarla a los requisitos específicos de nuestro negocio. Además, el soporte técnico ha sido altamente receptivo y eficiente.

    Diego L.

Sencilla de usar por parte del usuario

  • January 03, 2024
  • Review provided by G2

What do you like best about the product?
Tiene una interfaz simple y su uso por parte del usuario es sencilla
What do you dislike about the product?
Tiende a fallar bastante en barias ocasiones facilmente, por problemas de conexión, veriones...
What problems is the product solving and how is that benefiting you?
Atención de llamadas de clientes y creaciones de centralitas

    David B.

Productor Innovador

  • January 03, 2024
  • Review provided by G2

What do you like best about the product?
Destaco la versatilidad, la capacidad para familiarizarse con el producto y su adaptabilidad a las diversas personas en el ámbito empresarial, teniendo en cuenta los permisos, entre otros aspectos.
What do you dislike about the product?
En algunas ocasiones, trabajar con el código en los flujos puede resultar complicado, pero hasta el momento, hemos logrado implementar todas las funcionalidades que hemos necesitado.
What problems is the product solving and how is that benefiting you?
Genesys cuenta con una comunidad sólida, organiza eventos de calidad que fomentan la colaboración empresarial, y sus seminarios web y contenido facilitan la comprensión de las nuevas funcionalidades. Obtener demostraciones y ayuda con las soluciones de Genesys es simple, ya que colaboran con múltiples socios dispuestos a ofrecer asistencia o guiar durante la implementación y el mantenimiento continuo.

    Chetan K.

My Personal Experience

  • November 25, 2023
  • Review provided by G2

What do you like best about the product?
The integrated calling, chat and email optiions are easy to access and gives a detailed view of the data.
What do you dislike about the product?
too many tabs, portal should have one stop shop option.

Calls detting disconnect. connectivity issues.
What problems is the product solving and how is that benefiting you?
Making data management easy and helping us to provide call, chat and voice service for the customer via one portal.

    Subrat S.

Just Works

  • October 26, 2023
  • Review verified by G2

What do you like best about the product?
Everything works flawlessly and businesses can do their work rather than worrying about calls working or not, frequent call drops etc, etc
What do you dislike about the product?
Customization options are fewer and support/PS teams need to be involved in any deep customization(which most of the times are not feasible)
What problems is the product solving and how is that benefiting you?
Previously we were using a different Contact Center software, it was on-premise which created extra overhead on our IT and became difficult to scale. Genesys along with it features also brings AWS capabilities which will help us to work efficiently in the long run.

    Computer Software

Seamless integration with multiple communication channels

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
Multi-Channel Integration. Voicemail notifications via Gmail. Video chat and chat features.
What do you dislike about the product?
There are no limitations or disadvantages for typical use cases.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX optimizes business operations increasing efficiency. Ongoing updates maintain system reliability, minimizing disruptions, and elevating the overall customer experience.

    Telecommunications

Genesys Cloud for call center and notification management

  • October 17, 2023
  • Review provided by G2

What do you like best about the product?
It is a great solutions for both call center and notification management. A one for all platform to manage communication with customers ranging from ANI, email/sms flow, notification template management, reporting,....
What do you dislike about the product?
There is a limitation of how many notification can be setup under one unit.
What problems is the product solving and how is that benefiting you?
We got simultaneously response for every single requests therefore it is easier to manage what sent to customer.

    Education Management

Very robust system

  • October 11, 2023
  • Review provided by G2

What do you like best about the product?
What I like best is that it is always growing and expanding. The system is easy to set up and use. Feature packed.
What do you dislike about the product?
Sometimes features are released lacking basic functionality. Not sure if it's developers not communicating with end users or features being rushed but it has been more prevalent lately.
What problems is the product solving and how is that benefiting you?
The main thing it solves is that it lets us do many things in one system rather than several and integrates with our other systems such as Dynamics 365.

    Mithun M.

It was great for automatic outbound calls

  • October 01, 2023
  • Review verified by G2

What do you like best about the product?
The ease of use makes working ways with it.
What do you dislike about the product?
Some times the call logs doesn't revert calls well .
What problems is the product solving and how is that benefiting you?
Working will be smooth

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