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Very good customer support, easy to understand enjoyed a lot using it
What do you like best about the product?
Contact center software. Shape experiences for the moments that matter with industry-leading contact center software. ...
Digital channels. ...
AI and automation. ...
Workforce engagement management. ...
Customer journey management. ...
Cloud architecture and open platform.
Digital channels. ...
AI and automation. ...
Workforce engagement management. ...
Customer journey management. ...
Cloud architecture and open platform.
What do you dislike about the product?
Sometimes it laggs internet connectivity which had alot of issues to be faced
What problems is the product solving and how is that benefiting you?
Solving to help understand client's problem and give them relevant output
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Wonderful experience with this product
What do you like best about the product?
Agents were able to handle multiple request provide solution
What do you dislike about the product?
The bad part is the pricing part . It is kinda expensive
What problems is the product solving and how is that benefiting you?
It helped me to cordinate with client and provide immediate solution
Overall a good experience very user friendly
What do you like best about the product?
The UI, the quality of the product is very nice
What do you dislike about the product?
How the App crashes meaning the Audio and all
What problems is the product solving and how is that benefiting you?
Connecting users accross the world
Gen cloud CX review
What do you like best about the product?
It has revolutionized our customer experience management. One of the best thing is ease of use
What do you dislike about the product?
One area that can be improved is reporting functionality
What problems is the product solving and how is that benefiting you?
It provides instant reposnes to customer queries
A very Hands on experience overall, Never had any issues using this software
What do you like best about the product?
I liked how user friendly the UI was, Made it easier to get a hands on in a short span of time
What do you dislike about the product?
Genesys used to crash a lot, meaning There were some audio issues from both receiving and my end
What problems is the product solving and how is that benefiting you?
Connecting people across the world in a easier way
Review for Genesys Cloud CX
What do you like best about the product?
Managing cliud resources and configurations
What do you dislike about the product?
Nothing Bad as such we came across about Genesys cloud cx
What problems is the product solving and how is that benefiting you?
Reminders and automation, AI services are benefitting us
Innovative and user friendly
What do you like best about the product?
I ised the product when I was working as a technical analyst in a company. I never found any bug or error. The user friendly interface is on another level
What do you dislike about the product?
The only part where I felt annoying is the updates. I was getting back to back updates for Genesys cloud.
What problems is the product solving and how is that benefiting you?
The place where i was able to handle both chats and calls. Also it is useful for consultants who only use chats , even if there is no network the status actually shows you the real time. The quality of calls are amazing
Asset for business operations
What do you like best about the product?
Genesys Cloud CX is an invaluable tool for our company's voice process work. Its seamless calling capabilities have greatly enhanced our communication with clients and colleagues. The interface is user-friendly, making it easy for our team to navigate and utilize its features effectively. The call quality is consistently clear, ensuring that our conversations are productive and professional. Overall, Genesys Cloud CX has improved our efficiency and communication workflow, making it an easy.
What do you dislike about the product?
Need to be more Customizable, Employee can working get more efficiently.
What problems is the product solving and how is that benefiting you?
Its seamless calling capabilities have greatly enhanced our communication with clients and colleagues. The interface is user-friendly, making it easy for our team to navigate and utilize its features effectively.
Genesys Cloud CX Honest Review
What do you like best about the product?
Genesys Cloud CX has a lot of pros and cons, but here will talk about pros. top player in cloud-based platforms and also it is powered by AI which is again an add-on. it also has an collaboration with salesforce giving it a upper hand.
What do you dislike about the product?
While using Genesys Cloud CX i've faced glitches and bugs, also I think a little more feature-rich platform it could be.
Also, it may require significant customization to fit specific business needs.
Also, it may require significant customization to fit specific business needs.
What problems is the product solving and how is that benefiting you?
The best part of Genesys Cloud CX is that it is AI enabled, which eases the day to day activity a little more.
Yes, I am recommended theGenesys cloud is good corporate life.
What do you like best about the product?
I am like about Genesys cloud CX is best learning and growing for corporate employees. And good environment and peaceful in office life.
What do you dislike about the product?
I am dislike for Genesys cloud CX only one thing seen, In AI platform very much employees are working together. Because all project is only 1 or 2 employe are focusing. And all are are interested on AI Projects .
What problems is the product solving and how is that benefiting you?
Sloving the problems facing during AI Projects.
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