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Very easy to use interface and lot of things are there in genesys cloud
What do you like best about the product?
Everything nowadays is about AI and genesys cloud CX excel in that area. Also it provides good information on the customers.
What do you dislike about the product?
I do not particularly dislike about genesys cloud CX as of now.
What problems is the product solving and how is that benefiting you?
It solves the barrier between the customer and the employee. It gives a very smooth and satisfying experience to all. As an employee who uses genesys cloud it benefits me by making every interaction easier and simpler for me and the customer
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It’s very user-friendly and makes my life so much easier when I have to do certain things.
What do you like best about the product?
What stands out about Genesys Cloud CX is its seamless integration of various communication channels and its user-friendly interface, which simplifies managing customer interactions and analytics
What do you dislike about the product?
One common critique of Genesys Cloud CX is that its extensive feature set can sometimes make it overwhelming for new users, requiring a steep learning curve to fully utilize its capabilities.
What problems is the product solving and how is that benefiting you?
It solved all our issues.
We have better control over certain funtions and troubleshooting is so much easier
We have better control over certain funtions and troubleshooting is so much easier
Comprehensive Solution that excels in easy navigation!
What do you like best about the product?
Genesys Cloud CX is a comprehensive solution that excels in ease of use, implemmentation, customer support, number of features , ease of inetegration with its frequency of use. It offers user friendly interface that simplifies navigation and overall experience.
What do you dislike about the product?
I do not have any dislikes about Gensys Cloud CX , However some limitations may be there in its accuracy.
What problems is the product solving and how is that benefiting you?
Its solving my problem of easy navigation and user friendly interface.
The contact center solution ahead of the competition
What do you like best about the product?
In terms of functionality and useability for admins and users alike it's ahead of the competition. Integrations with other CRMs and systems as well as data analytics and reporting it's ahead of what the market is currently offering. Innovation and ease of use seems to go hand in hand with Genesys Cloud CX. The stup is also very easy and quick. The most plug and play version out there for sure.
What do you dislike about the product?
The market I'm located in is perhaps not always prioritzed especially when it comes to language support. It has gotten better but a lot of the time this market is last to receive language support for new features. We have customers all over the Nordics and they all would like to use new features as soon as they come but because of lack of language support a lot of the time we need to creatively find temporary solutions as a partner.
I would also wish the level of the support to be raised a bit. When contacting support I often get a wrong response to my issue or asked to check entry level troubleshooting that we have already done.
I would also wish the level of the support to be raised a bit. When contacting support I often get a wrong response to my issue or asked to check entry level troubleshooting that we have already done.
What problems is the product solving and how is that benefiting you?
Genesys is our partner so our whole business is set up around supporting and implementing features for this product surrounding systems and features. Providing this service is our main revenue and business.
Why Genesys Cloud CX is the best option
What do you like best about the product?
Accessibility, implementation, Integration, ease of use, support
What do you dislike about the product?
Don't have an option to redirect to mobile phone
What problems is the product solving and how is that benefiting you?
Integration
Experience with Genesys Cloud CX
What do you like best about the product?
Web interface is way more stable than the previous one
What do you dislike about the product?
The app from SDFC is not that stable, however I really like the web one because it gives me proper settings
What problems is the product solving and how is that benefiting you?
Clients are capable of getting their issues solved way easier through Genesys Cloud CX
Genesys in the bank Contact Center
What do you like best about the product?
Ease of use and business support after chnge requests have been implemented.
What do you dislike about the product?
Perhaps there is an opportunity to make the SOW release a tat faster. Though , we understand that such requires layers of approvals.
What problems is the product solving and how is that benefiting you?
Pretty much, all of our analytics and opertaqionsis under Gneesys as it is our primary tool. Genesys will soon be integrated with our CRM and this is our next big step.
Automation and AI led contact center
What do you like best about the product?
The ability of next gen driven and improving the digital tech scores for the customer care is the critical point.
What do you dislike about the product?
The deployment at scale across the organization is quite important and automation and SOP driven approach could be used to expedite this change.
What problems is the product solving and how is that benefiting you?
The issue of moving away from legacy and getting the change to the entire enterise and having single way of communication with the customers and also improving the digital experience with automation , chat bots and automate tedious tasks with call summarization, forecasting and scheduling.
Genesys customer experience center
What do you like best about the product?
The capability to scale across multiple geographies and chnage the customer experience is the most likable thing about Genesys Cloud CX.
What do you dislike about the product?
Integration across multiple toolset and organization change management
What problems is the product solving and how is that benefiting you?
The customer experience, the automation and the AI/ ML capabilities are the differentiating factor that this gets. The customer experience has improved 10 times and NPS scores have increased a lot.
works well but often crashes when multiple of a particular tab are opened
What do you like best about the product?
I love all the features and ways of finding specific data
What do you dislike about the product?
How it crashes often depending on what tabs are opeened
What problems is the product solving and how is that benefiting you?
helps me find the data i am looking for to better make sense of and explain results
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