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I'm muting using interaction desktop provided by Genesis and I'm learning
What do you like best about the product?
I like that it's an integrated system that not only gives me the ability to have access to all my call functionalities but it also gives me access to my schedule as well as all of my contacts that I need to perform my job duties
What do you dislike about the product?
If for some reason the connection gets interrupted I can't simply reconnect I have to reboot my entire system that may just be me complaining but the system will tell me I'm reconnected but I won't be able to hear customers
What problems is the product solving and how is that benefiting you?
Quick access to be able to transfer my customers to different divisions within our company regardless of where those agents are located in the United States and we have superb call Quality
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Slow, Outdated.
What do you like best about the product?
Always have the ability to connect with teammates, prospects, etc.
What do you dislike about the product?
The system can be prolonged and the UX design is relatively outdated. Would like to see a design update soon.
What problems is the product solving and how is that benefiting you?
Relatively okay with business commmunications.
Instant Messaging and telephony Software
What do you like best about the product?
Skype for business is a good application for Instant messaging in enterprise and hosting an audio/video telephony. Audio clarity is best in this software. We can be integrating this software in outlook to schedule meetings from Outlook mails. We can also use this software in the cloud and on-premises.
What do you dislike about the product?
Some features don't have like noise cancellation, background change, deleting one to one chats, Mircosoft share point collaboration
What problems is the product solving and how is that benefiting you?
Instant communications with vendors, clients, and internal employees. We are scheduling the meeting externally and internally to discuss business needs and present the new products to clients through this software and screen sharing for quick support.
Extremely helpful in the workplace!
What do you like best about the product?
Skype for business is an important asset to use in a business setting. Not everyone has Facetime so Skype allows all users to connect via face to face for things like trainings, introductions, etc.
What do you dislike about the product?
I dislike that you cannot just use it via the internet. You have to download an application instead of being re-directed right onto the internet. That is a little challenging with older participants.
What problems is the product solving and how is that benefiting you?
I am solving miscommunication! It is much easier to see a person face-to-face and interpret what they are saying as well as how they are feeling. This is very important for interviews.
Excelente ferramenta, muito completa
What do you like best about the product?
Gosto muito do desenvolvimento de URAS e como é fácil a administração e criação e administração de usuários. Gosto muito das configurações de chamadas no discador automático.
What do you dislike about the product?
Não gosto de ter que ter um gateway externo para abrigar operadoras de voz.
What problems is the product solving and how is that benefiting you?
Resolvo problemas do dia a dia do contact center. Percebi que ter todas as ferramentas necesárias para contact center em um só acesso é uma ótima forma de administrar
The program works well. Need great internet to run which is the only issue.
What do you like best about the product?
I like the availability to transfer calls through the office easy.
What do you dislike about the product?
Need good internet to run the program at a good level.
What problems is the product solving and how is that benefiting you?
Not using the phone lines allows us tinuse the phone from anywhere at any time.
Recommendations to others considering the product:
Make sure you have solid fiber internet.
Simplified contact center management
What do you like best about the product?
I like that we don't need to have any on premisses server, we just need to signup for the service and simple like this everything works. It doesn't depends on integrations and complex O.S. and software configuration.
What do you dislike about the product?
Sometimes it would be better if we could have access to the platform services and logs to troubleshoot better.
What problems is the product solving and how is that benefiting you?
We are solving the problem of having complex on premisses servers, managing licenses, software, patches, upgrades. Benefits are simplified management and a very friendly user (and admin) interface directly on our browser.
Recommendations to others considering the product:
I didn't have the chance to evaluate and use other new-generation contact center products, but I enjoy working with Genesys.
I recommend
What do you like best about the product?
Transferring calls to other staff - very well done
What do you dislike about the product?
A little hard to hear people on the other end of the phone
What problems is the product solving and how is that benefiting you?
Our old phones Were ancient and not user friendly
good instant messaging communication
What do you like best about the product?
I like having the ability to instant message other employees on a daily basis. The screen share is especially useful when needing to walk someone through certain processes, as well as the file transfer. The ability to chat with multiple people at once is nice too.
What do you dislike about the product?
I would like it if there were more emojis available. I do with there were a way to send entire files over...if there is, I am unfamiliar with it. I'm sure there is more than Skype can do but I just don't have the familiarity with it uet.
What problems is the product solving and how is that benefiting you?
I am solving communicating with different co-workers on a daily basic, thus increasing our productivity and functionality as a team. We are able to keep track of each other and see who is "away" or "available".
A unique experience in ominchannel platform recommended to implement in big companies.
What do you like best about the product?
We have a single Call Center solution for several products: WFM, Recorder, URA and Whatsapp. In this way we have better control of the entire architecture in a unified platform.
What do you dislike about the product?
Some dialing features had to be met with integration with the CRM, mainly when the priority and schedules have to be made by the operation. In this case, it would be helpful if the platform delivered these features in a native version.
What problems is the product solving and how is that benefiting you?
With an omnichannel view, with the possibility of tracking queues and calls, the platform is easy to use. An integration level with CRM provides more features and integration between attending areas of the company.
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