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Genesys

Genesys | 1

Reviews from AWS Marketplace

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External reviews

1,308 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Adalberto D.

This sofware is excellent

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
How easy is to use it for calls and meetings and keep contacts in one place.
What do you dislike about the product?
Not applicable to me, I like the software and the app. I try to maintain all my meetings in one place
What problems is the product solving and how is that benefiting you?
group calls, long-distance meetings, sharing information with clients and share documents


    Civil Engineering

Skype for Business is great for communication!

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
Skype for Business makes it easy to collaborate with other colleagues. This tool immediately allows me to access my coworkers within one click. It's very easy to use.
What do you dislike about the product?
Skype for Business doesn't make it very easy for us to communicate internally but not externally. I've had a few calls drop on Skype for Business in the past few years but not too many.
What problems is the product solving and how is that benefiting you?
Skype for Business allows me to collaborate and communicate effectively with colleagues. I am very productive when using Skype for Business as well, it is a very quick and easy tool to use.


    Schavodkia M.

Skype for Business

  • November 23, 2021
  • Review verified by G2

What do you like best about the product?
Skype allows me to see who is availabe, if they are not available, how long they been gone. I can also set it to let me know when the person is available. I like that the fact that others are allowed to connect without any problems unlike when I use teams.
What do you dislike about the product?
There is really nothing that I dislike about Skype. Everything works fine. When sending a link to log on, no one seems to have a problem with logging in or connecting.
What problems is the product solving and how is that benefiting you?
There are really no problems that I am solving by using Skype for Business, however, it is very beneficial to the whole company. We get to communicate via IM instead of sending an email. People respond quicker through IM than email.
Recommendations to others considering the product:
Once you get use to using Skype, it will be your bestfriend. Learn as much as you can. Take the time to become familiar with it and it will be your best friend.


    Hospital & Health Care

Skype for Business - Easily allows me to call coworkers and message!

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
The best thing about Skype is the ability to message coworkers and call them within seconds quickly. Skype is a straightforward platform to get used to and automatically is on my computer when I log in.
What do you dislike about the product?
It's not too easy to call anyone outside the company or message them. Clients have had some issues getting into meetings with Skype calls. After a few minutes however, they are typically able to get in.
What problems is the product solving and how is that benefiting you?
I can chat with co-workers and call them quickly. It's an easy way to communicate with others within our company and collaborate effectively. Skype has been a great way for me to communicate at my company so far.


    Construction

Great Video Calls Experience

  • November 21, 2021
  • Review provided by G2

What do you like best about the product?
I like the easiness of using the app for work meetings. It makes everything so much easier, starting from setting up meetings to running the actual meeting and sharing valuable information within.
What do you dislike about the product?
I do not have anything to say that I dislike about this app; my experience has been great.
What problems is the product solving and how is that benefiting you?
Being able to set up calls with clients and owners for multiple projects from the design phase to construction. I had also used this app to jump in quick video calls when there are some issues on site where we can share a live feed of the issue and have a conversation towards possible resolutions. This way the client can see with their eyes the issue present and a physical on way on how to solve, which has proven to be very useful in our business.
It's also very easy to share screen to show plans or markups t clients to make coordination very easy.


    Joan S.

All Good

  • November 17, 2021
  • Review provided by G2

What do you like best about the product?
User friendly, it is very intuitive and also helful de purecloud resource center
What do you dislike about the product?
some updates are really hard to understand, and need more video to be explained
What problems is the product solving and how is that benefiting you?
I need les staff, I have dat


    Real Estate

Old but still works

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
All the lead gen guys still use skype and thus my company is forced to use it. It works and it's free.
What do you dislike about the product?
I have to use skype along with 4 other communication software.
What problems is the product solving and how is that benefiting you?
Connecting with partners is easier than emailing or with slack


    Oil & Energy

Simple yet effective communication tool

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
1. It consumes a relatively small amount of space as well as memory

2. While attending online meetings, I rarely faced lagging issues while using Skype for Business. While this is also a result of the network I use, but the experience from another similar software was not satisfactory

3. No unnecessary tools included, so distractions are lesser which makes it much lighter and fast
What do you dislike about the product?
I found it to be quite effective as far as my field of work is concerned. Only once had I experienced a minor inconvenience because of the system crashing in between my presentation. Highly satisfied with the quality of audio and video
What problems is the product solving and how is that benefiting you?
Almost all of our online team meetings were conducted via Skype for Business. We also used to have weekly progress review meetings to discuss developments in the project


    Marketing and Advertising

Skype for business - great for anyone

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
It is user-friendly. Right away, it was easy to explore the program. It keeps all employees of your organization in one spot making video/audio calls more efficient. I was also impressed that we could have up to 250 attendees in 1 meeting with this program which is helpful when you have a large company such as I.
What do you dislike about the product?
Overall this program is great. If I had to change some things, I'd start with the fact the online plans don't work on your hardware phones. It makes it a bit more challenging to have to stick to one. Also, i think if they switched to a full-fledged VoIP platform, then their software's use would increase.
What problems is the product solving and how is that benefiting you?
Since the pandemic, this program has been an amazing replacement to business travel. It makes it so easy to set up a conference, meeting, interview etc without having to travel the distance. Traveling was a big part of my job and Skype for business cut that nearly in half thanks to its reliable video/calls.


    Higher Education

Skype for business is an easy to use and stable instant online meeting software

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
Skype for business is very easy to use and the functions associated with online meetings are intuitive. It is easy to communicate among colleagues including online video conferences and sharing documents.
What do you dislike about the product?
Online meeting for multiple individuals at the same time sometimes causes the quality of video conference to go down, not sure if this is an internet connection problem or the software itself.
What problems is the product solving and how is that benefiting you?
Mostly use Skype for Business to host online video conferences among colleagues and collaborators. It makes virtual collaboration easier and more intuitive. It is also easy to set up/schedule the meetings.