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Sencilla de usar por parte del usuario
What do you like best about the product?
Tiene una interfaz simple y su uso por parte del usuario es sencilla
What do you dislike about the product?
Tiende a fallar bastante en barias ocasiones facilmente, por problemas de conexión, veriones...
What problems is the product solving and how is that benefiting you?
Atención de llamadas de clientes y creaciones de centralitas
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Productor Innovador
What do you like best about the product?
Destaco la versatilidad, la capacidad para familiarizarse con el producto y su adaptabilidad a las diversas personas en el ámbito empresarial, teniendo en cuenta los permisos, entre otros aspectos.
What do you dislike about the product?
En algunas ocasiones, trabajar con el código en los flujos puede resultar complicado, pero hasta el momento, hemos logrado implementar todas las funcionalidades que hemos necesitado.
What problems is the product solving and how is that benefiting you?
Genesys cuenta con una comunidad sólida, organiza eventos de calidad que fomentan la colaboración empresarial, y sus seminarios web y contenido facilitan la comprensión de las nuevas funcionalidades. Obtener demostraciones y ayuda con las soluciones de Genesys es simple, ya que colaboran con múltiples socios dispuestos a ofrecer asistencia o guiar durante la implementación y el mantenimiento continuo.
My Personal Experience
What do you like best about the product?
The integrated calling, chat and email optiions are easy to access and gives a detailed view of the data.
What do you dislike about the product?
too many tabs, portal should have one stop shop option.
Calls detting disconnect. connectivity issues.
Calls detting disconnect. connectivity issues.
What problems is the product solving and how is that benefiting you?
Making data management easy and helping us to provide call, chat and voice service for the customer via one portal.
Just Works
What do you like best about the product?
Everything works flawlessly and businesses can do their work rather than worrying about calls working or not, frequent call drops etc, etc
What do you dislike about the product?
Customization options are fewer and support/PS teams need to be involved in any deep customization(which most of the times are not feasible)
What problems is the product solving and how is that benefiting you?
Previously we were using a different Contact Center software, it was on-premise which created extra overhead on our IT and became difficult to scale. Genesys along with it features also brings AWS capabilities which will help us to work efficiently in the long run.
Seamless integration with multiple communication channels
What do you like best about the product?
Multi-Channel Integration. Voicemail notifications via Gmail. Video chat and chat features.
What do you dislike about the product?
There are no limitations or disadvantages for typical use cases.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX optimizes business operations increasing efficiency. Ongoing updates maintain system reliability, minimizing disruptions, and elevating the overall customer experience.
Genesys Cloud for call center and notification management
What do you like best about the product?
It is a great solutions for both call center and notification management. A one for all platform to manage communication with customers ranging from ANI, email/sms flow, notification template management, reporting,....
What do you dislike about the product?
There is a limitation of how many notification can be setup under one unit.
What problems is the product solving and how is that benefiting you?
We got simultaneously response for every single requests therefore it is easier to manage what sent to customer.
Very robust system
What do you like best about the product?
What I like best is that it is always growing and expanding. The system is easy to set up and use. Feature packed.
What do you dislike about the product?
Sometimes features are released lacking basic functionality. Not sure if it's developers not communicating with end users or features being rushed but it has been more prevalent lately.
What problems is the product solving and how is that benefiting you?
The main thing it solves is that it lets us do many things in one system rather than several and integrates with our other systems such as Dynamics 365.
It was great for automatic outbound calls
What do you like best about the product?
The ease of use makes working ways with it.
What do you dislike about the product?
Some times the call logs doesn't revert calls well .
What problems is the product solving and how is that benefiting you?
Working will be smooth
The best quality cloud contact center platform
What do you like best about the product?
Built using microservices and being the API first platform, Genesys Cloud CX is clearly a highly recommended contact center platform. The huge documentation available on the resource center, its community and developer forum just adds to it.
What do you dislike about the product?
The application default capabilities like agent assist, voice transcriptions, surveys and reports are very limited and customers are forced to use integration to external entities adding more costs to run the contact center.
What problems is the product solving and how is that benefiting you?
The platform's routing engine solves the problem to use the interaction routing in the best way to get optimal utilization of the agents. This clearly helped us to crease productivity for the organization as a whole.
Efficient Work Balance
What do you like best about the product?
The schedule function is fantastic. It is simple to integrate with different communication channels, and it can also speed up customer service and support procedures.
What do you dislike about the product?
Customization Limitations: While Genesys Cloud CX offers a range of features, it has limitations in customizing certain aspects of the platform to fit specific needs.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX helps organizations solve challenges related to customer engagement, support, and satisfaction. By doing so, it can lead to increased revenue, improved customer loyalty, and more efficient business operations, ultimately benefiting the organization as a whole.
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