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I liked their interface and how easily one can interact with the UI.
What do you like best about the product?
I like how our calls are efficient and optimized
What do you dislike about the product?
The one least likeable would be the price point, but apart from that I love it
What problems is the product solving and how is that benefiting you?
The main service we use is the Auto Dialer, and it has improved our efficiency in our work process immensely
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A Happy and satisfied customer
What do you like best about the product?
Its an user friendly interface. Also the best part is the consistent performance which helped us to improve the efficiency of our workforce. Moreover the customer support is always responsive and reachable..
What do you dislike about the product?
As business grow with limited funds, it getting difficult to cope up to the cost for each individual features..
What problems is the product solving and how is that benefiting you?
businesses often faces customer interaction problem leading to bad experience for the customer, it benefited me by consolidating all the communication line into one
Also workforce productivity and analysis of the performance is always a difficult task yet cloud cx helped me to rely on this for better analysis and decision making.
Also workforce productivity and analysis of the performance is always a difficult task yet cloud cx helped me to rely on this for better analysis and decision making.
Feature Rich Platform Continues to Improve
What do you like best about the product?
Genesys brings a lot to the table with robust customer supper, features, and accessibility. The platform is easy to use and straightforward with an incredibly useful help feature for base definitions. An administrator can walk into this program and see success with baseline knowledge.
What do you dislike about the product?
Due to Genesys Cloud being relatively modern, there isn't a ton of publicly available 3rd party documentation or training available. However, Genesys does have a large amount of their own and large program for in depth training.
What problems is the product solving and how is that benefiting you?
We have eliminted our on-site infrastructure and fully migrated to this cloud solution for all of our communication needs. This simplifies previously complex solutions and makes support straightfoward and painless.
Genesys Cloud CX
What do you like best about the product?
It provides extensive tools and services to integrate customer experience, workforce engagement management and relevant business operations.i.e. visibility into SLAs, current system status, availability metrics and a history of incident resolutions across every service and region.
What do you dislike about the product?
Reporting and Dashboard are limited. Would love if they can have more advanced and customized dashboard.
What problems is the product solving and how is that benefiting you?
Out Cloud first approach . The product is an all in one cloud based solution that is constantly being upgraded, the development and community idea behind it is excellent. App foundry help us to on board additional API and tools which are really production and helpful.. Moreover, the ease of the system , user friendly interface and it is easy to navigate and understand the system. We are a technology driven company and are taking our systems to the next level with the Cloud platform in line with our Technology Roadmap.
Muy completo y con amplias posibilidades
What do you like best about the product?
Es una herramienta muy robusta y con muchas posibilidades de integracion. Facil implementacion ya que al ser en nube no requerimos de equipo en sitio, cuenta con una curba de aprendizaje muy corta debido a que se facilita el uso para los agentes, sin duda hay mucho que explotar de la herramienta.
What do you dislike about the product?
para las integraciones se requiere de personal capacitado o especializado, los desarrollo suelen ser muy costosos por parte de los canales.
What problems is the product solving and how is that benefiting you?
el manejo de multiples divisiones y recursos para una organizacion en donde se cuentan con Callcenters de diferentes areas y con un equipo con modalidad de trabajo remoto/Presencial, Genesys nos ayuda mucho al activar agentes en distintas ubicaciones y ejecutar las campañas de marcador predictivo para cobranza sin necesidad de tener al equipo en sitio, estamos prospectando mas clientes con la integracion de los canales Facebook y Whatsapp.
Genesys Cloud CX Review
What do you like best about the product?
Friendly user so it is easy to use and navigate, Clear audio , you dont need a long training to master the application, it is compatible with different platform..
What do you dislike about the product?
Not so good for ticketing and data viewing.
What problems is the product solving and how is that benefiting you?
tracking of previous call logs.
Cumple su función pero suele fallar
What do you like best about the product?
Su uso es sencillo por parte del usuario y no tiene mucha complicación, aunque su interfaz puede ser al principio un poco complicada
What do you dislike about the product?
Normalmente suele funcionar sin problemas, pero en muchas ocasiones falla por problemas con las versiones, conexión...
What problems is the product solving and how is that benefiting you?
Atención de llamadas con clientes de la empresa
Just Works
What do you like best about the product?
Everything works flawlessly and businesses can do their work rather than worrying about calls working or not, frequent call drops etc, etc
What do you dislike about the product?
Customization options are fewer and support/PS teams need to be involved in any deep customization(which most of the times are not feasible)
What problems is the product solving and how is that benefiting you?
Previously we were using a different Contact Center software, it was on-premise which created extra overhead on our IT and became difficult to scale. Genesys along with it features also brings AWS capabilities which will help us to work efficiently in the long run.
A powerful workforce management tool
What do you like best about the product?
I really love the API platform and the handy user interface.
What do you dislike about the product?
The lack of functionnality in comparison with other solutions.
What problems is the product solving and how is that benefiting you?
We need to train our agents with a knowledge database to correctly respond to our customers.
Seamless integration with multiple communication channels
What do you like best about the product?
Multi-Channel Integration. Voicemail notifications via Gmail. Video chat and chat features.
What do you dislike about the product?
There are no limitations or disadvantages for typical use cases.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX optimizes business operations increasing efficiency. Ongoing updates maintain system reliability, minimizing disruptions, and elevating the overall customer experience.
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