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Cloud Specialist - Account Manager
What do you like best about the product?
Work Anywhere with more security amd more efficent
What do you dislike about the product?
Nothing in cloud can be shared to be dislike
What problems is the product solving and how is that benefiting you?
Work anywhere and security and app foundry
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Great project team to work with and happy end users
What do you like best about the product?
Working with the Genesys project team has been a good experience. The working relationship with the initial project team and Customer Success Manager has been good. The ease in which the end users have taken up the system highlights the success.
What do you dislike about the product?
The contract negotiations, understanding of the service order and cloud services were not always clear. However, collaboration between the 2 organisations allowed us to overomce this.
What problems is the product solving and how is that benefiting you?
We're improving our user and therefore customer experience. We're implementing other tools that will be used in conjunction with Genesys as part of business transformation.
Why the Zendesk Integartion is so useful
What do you like best about the product?
The capturing of information regarding contact details is very useful,
When tickets are logged, I can see who has logged them and they're progress in terms of resolving the issue
When tickets are logged, I can see who has logged them and they're progress in terms of resolving the issue
What do you dislike about the product?
Very little as the integration itself is fully transparent with both the ticket requester and ticket assignee
What problems is the product solving and how is that benefiting you?
There would be a myriad of admin related related issues that would requre us to check Pipedrive and review the background on any outstanding issues, so this is very useful
Recommendations to others considering the product:
I would highly recommend this product due to ease of access and usability
satisfaction
What do you like best about the product?
agility, ease and layout is easy and quality
What do you dislike about the product?
reports with limited views and few options to cross the information
What problems is the product solving and how is that benefiting you?
improvement in the quality of incoming calls and ease of handling the system
Precisão de informações
What do you like best about the product?
A possibilidades de informações, e facilidades na extração, exemplos de WFM e também temos uma visão completa com dados ao primeiro olhar
também conseguimos extrair de forma editaveis
também conseguimos extrair de forma editaveis
What do you dislike about the product?
A impossibilidade de compartilhar arquivos que criamos com outros gestores, exemplorar criação de relatorios, acredito que o ideal seria ter um ambiente onde pudessemos compartilhar
What problems is the product solving and how is that benefiting you?
Com a ferramenta consigo acompanhar as filas, entender quais consultores estão na ativa ou não, consigo criar relatórios de atividades, além de NPS com notas
Recommendations to others considering the product:
Recomendaria mas de antemão já informaria que se trata de uma ferramenta que apresenta muita coisa mas é necessario o ponto de atenção com relação a criação de relatórios
Loved Using Genesys DX
What do you like best about the product?
With this software, all our customers are able to interact with us quickly. It is one of the best chat systems that I have come across, and it is a very intuitive and easy platform to use
What do you dislike about the product?
Although this software has inbuilt knowledge-sharing capabilities, that needs to be improved drastically as it is sometimes tough for new users to start using the software from the get-go
What problems is the product solving and how is that benefiting you?
I am able to interact with all customers easily. It is a one-stop chat solution that makes me work very easy. We are able to satisfy our customers better, and they are able very happy
Recommendations to others considering the product:
Good investment
Skype
What do you like best about the product?
Easy to communicate -best multi screen video conference tools software - easy to install - and unlimited talking with out time limit - I use for calls for my business
What do you dislike about the product?
It's bit expensive but worth buying software for your business -calls drop sometimes and connectivity is bit low - need software improvement - so can use for
Business also
Business also
What problems is the product solving and how is that benefiting you?
I am using it for business and it helping me to grow my business and connectivity to my friends and family - I benefit to work in my convenience and it's not
Much time
Consuming
Much time
Consuming
Recommendations to others considering the product:
Yesp
The team was very thorough and timely.
What do you like best about the product?
The technology is easy to use and has good reporting
What do you dislike about the product?
There were a few times the team did not have answers for their own technology
What problems is the product solving and how is that benefiting you?
AI for our member base. Members have used the Bot and like it.
Great value for your money and great functionalities. Modern, progressing system with good API´s.
What do you like best about the product?
Very versatile, constantly evolving system. The system can be integrated easily for example CRM´s etc. Good API´s.
What do you dislike about the product?
You must be interested in following new features. There is a new release every week.
What problems is the product solving and how is that benefiting you?
The agents can handle all types of contacts from one UI. It is more efficient than earlier so the agents are more productive.
Very simple - it's working
What do you like best about the product?
The simple integrated solution that can answer all CC needs
Very dynamic with weekly updates
Very dynamic with weekly updates
What do you dislike about the product?
Sometimes the "different logic" that is working not as in the other solutions (for example Genesys engage)
What problems is the product solving and how is that benefiting you?
Integration with Salesforce CRM
Simple Omnichannel solution (interactions from different channels can be managed in one queue)
Good API
Additional "multimedia" channels (Whatsapp, WEB Messaging, ...)
Simple Omnichannel solution (interactions from different channels can be managed in one queue)
Good API
Additional "multimedia" channels (Whatsapp, WEB Messaging, ...)
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