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Customer Identity Solutions

Ping Identity | 1

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External reviews

101 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Financial Services

PingID MFA solution

  • October 28, 2020
  • Review verified by G2

What do you like best about the product?
We are currently in the process of replacing our existing physical token vendor with a Multi-Factor authentication solution from Ping Identity. The ability to use PingID push MFA was a requirement with the recent cases of Smishing (SMS Phishing) being conducted by bad actors. Another benefit is that we no longer have to deal with distribution of physical token devices and expiring tokens.
What do you dislike about the product?
In some rare cases, the user receives a timeout message from the app and is unable to authenticate (possible due to bad cellular coverage), otherwise it as been a smooth rollout.
What problems is the product solving and how is that benefiting you?
We implemented a daily Heath attestation app utilizing PingID for authentication to a corporate workforce of over 18,000 employees.
Recommendations to others considering the product:
Ping Identity has many setup documents including a hardening guide for MFA. It includes best practices when setting up the PingID application configuration.


    Jignesh B.

Great Product and Service

  • October 28, 2020
  • Review provided by G2

What do you like best about the product?
We use Ping Identity's PingFederate application and we are very happy with it. We've been using it for a long time and it does everything we need it to do. What I have recently been impressed with is the level of customer service provided
What do you dislike about the product?
So far, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are solving the problem of connecting to our customers and their vendors for SSO capability. The benefits we've realized are the gains in efficiency and speed.


    Brian S.

Ping Identity - Great Products For The Enterprise

  • October 28, 2020
  • Review provided by G2

What do you like best about the product?
At my company, we are heavy users of PingFederate. We have thousands of federated applications with different needs. PingFederate has answers for just about all of them.
What do you dislike about the product?
You can tell that PingFederate was written in Java and it shows. There are many administrative tasks required to keep it running that other products don't require.
What problems is the product solving and how is that benefiting you?
We have solved too many problems to list here with PingIdentity products. We use SSO with thousands of applications, PingID for MFA, PingDirectory for identity storage and password authentication. We use the provided API's to extend functionality to meet unique business needs.


    Computer Hardware

Enterprise solution for all your security needs.

  • October 28, 2020
  • Review provided by G2

What do you like best about the product?
PING follows the OAuth 2.0 specs and keeps up with ratified changes. It is very fast and light weight. The PING Federated experience just works.
What do you dislike about the product?
PING needs a configurable easy to use portal for setting up scopes and resource restrictions for OAuth 2.0 for on-premise use. I would also like to understand how PING is supporting Zero Trust and the SPIFFE specification.
What problems is the product solving and how is that benefiting you?
Mostly Federated Identity for SSO, but want to do more.


    Airlines/Aviation

Administrator

  • October 28, 2020
  • Review provided by G2

What do you like best about the product?
SIMPLE GUI
POWER SAML
Seamless authentication
What do you dislike about the product?
more logs
Failure to conduct reasonable troubleshooting
What problems is the product solving and how is that benefiting you?
auth error


    Hospital & Health Care

Positive Ping Experience

  • October 27, 2020
  • Review verified by G2

What do you like best about the product?
Ping is easy to use. The interface is is simple and straightforward especially for new users who are getting accustomed to using it.
What do you dislike about the product?
The only thing I didn't like was when I needed my phone to swipe for ping access when using my laptop to access my email without the virtual desktop. But this was before I had virtual desktop pre-covid.
What problems is the product solving and how is that benefiting you?
My problems were already solved using ping identity in the past. Benefits are security which are critical for healthcare workers.
Recommendations to others considering the product:
To get it on all devices - it helps with access so you don't only need to rely on your phone to swipe in.


    Rob S.

The best in breed product for identity Federation.

  • October 07, 2020
  • Review verified by G2

What do you like best about the product?
Good support for standards and a well designed API. Very stable and performant. Good enterprise features including clustering/failover. Once configured properly, the software works very well.
What do you dislike about the product?
OAuth connection configurations can be confusing, the way in which attribute contracts are fulfilled can be a little difficult to understance. The documentation on the site often has dead internal links.
What problems is the product solving and how is that benefiting you?
Identity Federation using SAML and OAuth
Recommendations to others considering the product:
Ensure that your use cases are well defined and leverage the experience of an identity consultant.


    Construction

Ping Identity SSO

  • September 09, 2020
  • Review provided by G2

What do you like best about the product?
PI SSO was excellent incorporating SSO with Microsoft Office and Google Gsuite
What do you dislike about the product?
Local installation and database server required
What problems is the product solving and how is that benefiting you?
SSO for GSuite
Recommendations to others considering the product:
Consider third party security providers in addition to MS suite of services.


    Mark K.

A Great Tool for SSO

  • June 03, 2020
  • Review verified by G2

What do you like best about the product?
The interface is easy to use and works well without many hiccups. I was handed PingFederate by my company without any experience using federation servers or SSO previously and have grown to like the product more and more as I use it. The documentation has been incredibly useful in helping me get adjusted to a new product.
What do you dislike about the product?
The one thing that does bother me using PingFederate is the confusing use of "Done", "Save", and "Next" when you are setting up a configuration. It's not always clear which button you should click for each situation, and I have lost some work by clicking "Save" when I should have clicked "Done".
What problems is the product solving and how is that benefiting you?
Right now PingFederate is our solution for SSO in the organization. This has several benefits such as improving user experience when logging in, streamlining the authentication process, and making it more secure.


    Adrian B.

Fast, stable SSO and MFA solutions

  • May 08, 2020
  • Review verified by G2

What do you like best about the product?
I like ease of insulation, deployment and management of all ping products. Software comes a single package and deployment/upgrade is lighting fast with very easy rollback
What do you dislike about the product?
Ping Identity focuses on the cloud now with two core components PingOne nad PingID only in the cloud, unfortunately not all companies are happy with storing data (customer or employee) in cloud, especially if they have to follow specific regulations with data handling (f.e border restrictions).

Product documentation on PingIdenttiy website is not the best, it's hard to navigate in the documents, and sometimes we are having difficulties when we are trying to search for some details.
What problems is the product solving and how is that benefiting you?
Ping Identity solved the biggest problem which is many passwords to many sites, now customers can have one single and secure password to access basic applications with possibility to use MFA for more sensitive data/resources.
Pass-wordless SSO is the next step which we will be considering and testing, simple QR code on the screen with PingID app looks amazing
Recommendations to others considering the product:
That's the great product, i worked on many SSO solutions (competitors like Broadcom Layer7, OKTA, Auth0) and PingIdentity solutions look to me a bit in front. Support provided with the company works well, they are always keen and happy to help with all problems, not only solve but helping with understanding it and mitigate in future. And solution is stable, since deployment we didn't had any technical outage, all is working out of the box, with some tuning and configurations but no negative impact over business.