The use cases are majorly insurance-related or finance-related. I work for a finance-based company, and the use cases are primarily money movement use cases involving financial and insurance-related operations.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,719 reviews
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External reviews are not included in the AWS star rating for the product.
Revolutionized Our Workflow with Intelligent Automation
What do you like best about the product?
I appreciate most the exceptional ease of use provided by Automation Anywhere Agentic Process Automation and its reliable cross-system compatibility, making it perfectly suitable for our mid-sized automotive IT environment at BOB Automotive Group GmbH. The tool smoothly connects with our existing dealership management systems, inventory databases, and internal ERP platforms without the need for extensive custom coding or complex infrastructure changes. This enables our IT team to quickly deploy workflows and adapt them as our business needs evolve. The agentic automation capability also stands out, allowing context-aware decisions during processes, handling exceptions intelligently rather than failing entirely, and running tasks autonomously around the clock. This has drastically reduced manual intervention and allowed us to maintain stable operations even during peak order and inventory periods.
What do you dislike about the product?
One pain point is the learning curve for building more complex agentic workflows. Although basic automations are manageable, designing exception-handling logic and adaptive processes requires deeper technical training, which takes time for our IT team to master. Small configuration errors can also lead to unexpected bot interruptions, especially when integrating with our legacy automotive dealer systems.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere Agentic Process Automation to streamline workflows, reduce manual errors, and integrate multiple systems, boosting operational efficiency. It automates repetitive tasks, ensures data consistency, and allows my team to focus on strategic initiatives, improving our sales and service quality.
Boosts Efficiency, Despite Initial Setup Challenges
What do you like best about the product?
I appreciate the strong adaptability and ease of deployment of Automation Anywhere Agentic Process Automation in a regulated biotech environment. Its agentic structure can intelligently adjust to minor variations in lab data formats or workflow changes without requiring constant reconfiguration from the IT team. It integrates smoothly with our existing LIMS and internal systems, minimizing disruption to daily operations. The platform offers reliable stability and consistent performance, which is critical for maintaining data accuracy and compliance in pharmaceutical research. It empowers our small to mid-sized team to achieve enterprise-level efficiency without heavy IT overhead. The time saved on repetitive tasks directly translates to more focus on innovative R&D, making it a highly valuable solution for our biotech workflows. I like its intelligent adaptability in our regulated biotech workflow, as it can independently handle minor inconsistencies in lab data, document formats, and process variations without constant manual tweaks or full script rewrites. This makes it incredibly reliable for compliance-focused tasks such as LIMS data entry and quality report validation, and it integrates seamlessly with our existing systems, requiring minimal IT intervention while maintaining consistent performance.
What do you dislike about the product?
The initial setup and rule configuration can be overly complex, especially for team members without deep technical or coding backgrounds. Even basic workflows often require significant IT support, leading to bottlenecks in our smaller team that lacks dedicated automation specialists. Building workflows involves navigating a dense, technical interface with many conditional logic layers, which is not intuitive for staff. Our lab and quality teams can't adjust rules independently, so our small IT team has to handle every change. Validating workflows for regulated biotech environments adds extra friction, and the lack of pre-built templates for life sciences processes made the deployment time-consuming. Debugging agentic decision paths is challenging as it requires deep system access and log analysis.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere Agentic Process Automation to eliminate manual data entry errors, reduce administrative tasks, and maintain regulatory compliance in our biotech processes, allowing us more focus on core development work.
Autonomous Bots and Seamless Integrations Enhance Efficiency
What do you like best about the product?
I really like the autonomous decision-making and exception-handling features of Automation Anywhere Agentic Process Automation. These capabilities set it apart from traditional RPA tools, as the agentic bots can assess data, resolve minor issues independently, and adjust workflows without human input. The seamless integration with common IT systems, cloud platforms, and enterprise applications is another highlight, facilitating automation without complex custom coding. Additionally, the bot orchestration and central monitoring dashboard simplify deployment and maintenance for our team, making the initial setup process straightforward with the wizard-based deployment.
What do you dislike about the product?
The agentic bots sometimes struggle with unexpected process variations that fall outside pre-trained scenarios, often requiring manual intervention instead of truly adaptive problem-solving. Updating and retuning bot logic can also be time-consuming, especially when client IT workflows change frequently.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere Agentic Process Automation to streamline repetitive IT workflows, reducing manual workload and human error. It improves accuracy and compliance, enhances operational efficiency, and allows my IT team to focus on higher-value projects while handling exceptions independently.
Effortless Agricultural Automation, Needs User-Friendly Touch
What do you like best about the product?
I appreciate most how Automation Anywhere Agentic Process Automation acts autonomously and adapts to real-world farming conditions, rather than following rigid scripts. Its ability to make logical decisions—such as adjusting irrigation based on sudden weather changes or modifying harvest schedules—makes it reliable for seasonal, unpredictable agricultural work. I value the seamless integration with our field sensors, inventory systems, ERP, and compliance records, creating a smooth workflow without manual copying, which drastically reduces errors during busy planting and harvest periods.
What do you dislike about the product?
The platform can be overly complex for non-technical users; many configuration options are designed for enterprise IT teams rather than small agricultural businesses. Simple tasks like adjusting rules for weather-based irrigation or modifying inventory alerts require deeper technical setup than expected, which slows down our ability to adapt quickly during busy farming periods.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere Agentic Process Automation to streamline farming operations, eliminating manual data entry errors and syncing data automatically. It manages inventory, triggers orders, and ensures compliance with regulations, saving time and reducing risks.
AI-Powered Automation with Seamless Integration
What do you like best about the product?
I use Automation Anywhere Agentic Process Automation to automate end-to-end business process workflows that require decision making. It helps streamline processes like document handling, customer support, and cross-systems operation by using AI agents to analyze data. I appreciate its ability to go beyond traditional RPA by combining automation with AI-driven decision making. One thing that stands out is how well the AI-driven decision making handles exceptions and non-linear workflows. Instead of breaking when something unexpected happens, it can adapt and choose the next best action, which makes automation more resilient. It integrates well with many enterprise systems and tools. I use it alongside CRM and ERP platforms, APIs, and Cloud services to enable seamless end-to-end automation. The initial setup is straightforward for basic use cases because the cloud-based deployment made it easy to get started without heavy infrastructure setup.
What do you dislike about the product?
While the AI-driven capabilities are powerful, they can sometimes feel like a black box, making it harder to fully understand and debug how certain decisions are made.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere Agentic Process Automation to streamline business workflows with AI for decision-making. It solves scaling issues in rule-based processes, reduces repetitive tasks, and handles complex, unstructured data workflows.
Reliable Automation Platform for Large-Scale Business Processes
What do you like best about the product?
Automation is its ability to automate repetitive and rule-based tasks with minimal manual intervention. The platform is very user-friendly and allows both developers and business users to design bots using a visual interface. Features like the Control Room, reusable components, and easy integration with web applications make development and deployment efficient. It has helped our team automate processes such as data extraction, file handling, and system updates, which significantly reduced manual effort and improved accuracy.
What do you dislike about the product?
One thing that could be improved in Automation Anywhere Agentic Process Automation is the learning curve for beginners when working with advanced automation features. Some components and error-handling configurations require experience to implement effectively. In addition, debugging complex bots can sometimes take time, especially when multiple applications are involved. However, with proper documentation and practice, these challenges become easier to manage.
What problems is the product solving and how is that benefiting you?
Automation helps us automate multiple business processes across departments such as supply chain, invoice posting, purchase order (PO) creation, HR operations, and finance-related activities. Currently, we have automated more than 60 business processes using around 140 bots, which has significantly reduced manual effort and improved operational efficiency. Tasks that previously required significant human intervention are now handled automatically with better accuracy and faster turnaround time. This has allowed our teams to focus more on strategic and value-added work rather than repetitive operational tasks.
Automation has reduced financial processing time and now supports efficient insurance operations
What is our primary use case?
What is most valuable?
Since business users are only running the automations, it is not very difficult for them. For a few users, I had to explain how to get inside the machine and how to trigger the automation in the case of attended execution, where they were running the automations by themselves. Apart from that, there were no major things that needed to be handled by the end-users, so those were pretty easy for them.
In the user's case, as they do not have many things in their hands, I would say the learning curve is pretty flat. They were only running the automation and did not learn anything apart from just triggering the bot. There was not much to learn in the user's case.
In most of the use cases, both time and cost are being saved. That is the reason they are using these automations.
What needs improvement?
Considering the current era where people are moving towards APM and Agentic automation, I see other rival tools are launching more and more products. If you talk about UiPath, they have Test Suite or UiPath has lots of AI-related models. I would say considering the current scenario, there is scope to improve for Automation Anywhere.
When it comes to integration with AI models, I have been on a maternity break, so I am not currently very much in touch with the models of UiPath or Automation Anywhere. What I have been seeing on LinkedIn or listening to people say is that UiPath has more of the AI or APM-related tools with more integration and inbuilt integration with AI, whereas Automation Anywhere has just started launching this. There is room for improvement in this area.
I would rate the room for improvement as eight. The only scope of improvement I see right now is when it comes to APM or integration with AI. Apart from that, it has been the best for me so far, and it is easy to learn and pretty self-explanatory.
For how long have I used the solution?
I have been working with Automation Anywhere for almost eight plus years now, since 2017.
What do I think about the stability of the solution?
We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing. We had to downgrade the version to the previous version. That was the only issue I faced when it comes to stability. Apart from that, I have not seen any major issues. There were a few during migration, but overall, it is pretty stable.
The problem was fixed when we reported the issue to Automation Anywhere team. They fixed the issue within two or three days. Meanwhile, we had to downgrade our software version, and then it was working. Once the issue was fixed, we upgraded it to the correct patch.
What do I think about the scalability of the solution?
I would say it is pretty good. Since I have been working with Automation Anywhere from version 10x, and now we are at A360, I have seen Automation Anywhere evolving. There were lots of limitations with version 11 before when we had a desktop version. Now we have multiple things integrated. When it comes to SAP, you do not need to use Metabots or external things. You have everything inbuilt. It is pretty scalable. You do not really need to rely on external components. You have everything inbuilt whether you are talking about Salesforce or anything else. I would say it is pretty helpful in building scalable solutions.
How are customer service and support?
I would rate Automation Anywhere customer service ten out of ten because whenever I have reached out to Automation Anywhere, I have always been supported by those people. No matter if the issue was on their side or our side, the support team has been the best so far.
Which solution did I use previously and why did I switch?
I started my career with RPA and then Automation Anywhere. Apart from Automation Anywhere, I have worked with other RPA tools as well, such as Power Automate or UiPath. I have also used Python for a few automations. However, it has been majorly Automation Anywhere for me.
How was the initial setup?
The initial setup is pretty straightforward. From Automation Anywhere, I did not really face any issues. Whatever issues there were, those were majorly application-based, such as changing the environment or things of that nature. From Automation Anywhere side, the deployment was pretty easy. From the tool end, I have not really faced any issues. I have worked on the V11 to A360 migration as well. There were no major issues. Whatever issues we face during deployment are mostly from the system perspective, such as environment perspective or system perspective.
What about the implementation team?
The implementation team consisted of more than 100 people.
What was our ROI?
I am not really sure about the ROI because that is being handled more on the business side. I am more of a developer, and these things are being taken care of mostly by a business analyst or product owners, so we do not really have access to that information. If it comes to time, for one use case, if they were taking 48 hours for 20 transactions, now that is being done in two to three hours by automating that operation. When it comes to ROI, I am not really sure about that since it is being handled at a high level.
What other advice do I have?
In my organization, we are not really using Automation Co-pilot. We are using simple automations for now.
In my system, mostly those are inbuilt tools only and inbuilt applications. If I talk about generic tools, those are Excel, a web application, or Salesforce, and then SAP is there. Mainframe is there as well. Apart from that, whatever tools are company-built or private to the company are being used.
My overall review rating for this product is eight out of ten.
Agentic automation with contextual decisions and intuitive interface
What do you like best about the product?
The best thing about agentic process automation is that it allows for the continuity of processes, thanks to the decisions it can make based on context. For example, if an incoming email has incomplete information, the bot can decide to request additional data instead of just stopping and notifying.
Additionally, the interface is very intuitive and easy to use, it can integrate with practically almost everything, there are many native connectors.
Additionally, the interface is very intuitive and easy to use, it can integrate with practically almost everything, there are many native connectors.
What do you dislike about the product?
There is a bit of complexity at the start, APA makes decisions based on the data it receives, so if your data is incorrect, incomplete, or poorly structured, it can make mistakes. The learning curve can be a bit long at the beginning.
What problems is the product solving and how is that benefiting you?
It is the evolution of traditional RPA, basically the gaps that exist in automation with traditional RPA are covered with Agentic.
Automation has saved time, reduced finance errors, and has improved audit-ready processing
What is our primary use case?
We have a bot called Marjorie that fetches all the requests in ServiceNow, distributes the request, reads the description, decides whether it's SAP or an Oracle request, downloads the attachments, and processes it for fixed assets. With Automation Anywhere, we were able to control and scale it up based on the demand, especially since quarterly, the requests are huge, resulting in saving two FTEs.
What is most valuable?
The best feature of Automation Anywhere is the IQ Bot option, which is excellent for document processing and can process almost all types of invoices with great accuracy.
We conducted a pilot for invoice processing with IQ Bot in the same finance team, and it performed exceptionally well, achieving strong accuracy compared to the earlier simple Microsoft OCR that we used.
Automation Anywhere has had a huge impact in my organization, especially in saving time and compliance-related process automation by reducing errors drastically and ensuring quick processing of requests with proper logs available for the audit team.
What needs improvement?
Compared to other RPA tools, the UI of Automation Anywhere is not that great and is not that easy to pick up for people, which takes more time for a newbie.
The UI needs to be more user-friendly, and similarly, debugging and logging should also be more friendly.
For how long have I used the solution?
In the current field, it has been about eight years.
What do I think about the stability of the solution?
Automation Anywhere is stable.
What do I think about the scalability of the solution?
The scalability is amazing with Automation Anywhere since we can scale it up based on demand, which is why we prefer it for finance-related use cases.
How are customer service and support?
The customer support team is excellent; if there is a technical issue we cannot solve, we create a ticket, and they help us very quickly.
Which solution did I use previously and why did I switch?
We have evaluated Blue Prism, UiPath, and Power Automate in the market before making our choice.
What was our ROI?
I cannot provide the exact figure, but we have a strong automation COE team that evaluates the ROI, and only if it is good will they approve the automation.
Which other solutions did I evaluate?
We are in a hybrid setup with Automation Anywhere, UiPath, and Power Automate Desktop, making it a hyper-automation environment.
What other advice do I have?
I am not familiar with the pricing, but I feel the licensing is a little bit complex compared to other tools.
I would recommend not relying on one single RPA tool; it is better to have a multi-view approach with two to three or four tools instead of relying on one single vendor.
I would rate this product a nine out of ten.
Automation has increased productivity and has enabled business users to build bots independently
What is our primary use case?
As a developer, I have worked for three to four years integrating SD-WAN capabilities. I create framework technologies for an architect role and give them to development teams. In total, I have 13 years of experience, with 10 years in RPA. I have around 10 years of experience with Automation Anywhere. With UiPath, I have around four years. Currently, I manage the team and deliver end-to-end solutions to clients. I initially started as a developer and now play a project manager plus architect role.
What is most valuable?
I find the learning curve of Automation Anywhere pretty good. Day by day, the tool upgrades. All RPA market leaders are upgrading to intelligent AI, cognitive, and document automation. I have started working on intelligent AI capabilities, but still not on full resources.
I definitely find it easy for business users who do not have technical skills to use it. It is drag-and-drop and low-code, no-code only, so they can easily drag and drop and build simple projects. Sometimes they need some logic things, and if they are very skilled in logical thinking, they can build it without technical knowledge.
Automation Anywhere Automation Co-pilot is true. If users give a correct prompt, the Automation Co-pilot will create the code.
I definitely find that it has helped increase productivity. I find that it has also helped free time for my team to work on value-add projects.
What needs improvement?
I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail. Product-wise, they need to improve compared to other market leaders, and pricing-wise, they also need to reduce.
They have to improve a lot compared to UiPath and Power Automate, which are the market leaders. Like connectors, scalability, reliability, and build quality work fine for other tools. Similarly, Automation Anywhere should come up with these plans. They need to improve.
I agree that the scalability is not as good as its competitors.
To make it closer to ten, I think they need to improve some GUI capabilities. They need to improve for a few collectors and all, as it is not working. Similarly, they need to decrease pricing-wise.
For how long have I used the solution?
I have mostly eight years of experience as a user, consultant, and integrator.
What do I think about the stability of the solution?
I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail.
What do I think about the scalability of the solution?
I agree that the scalability is not as good as its competitors.
How are customer service and support?
I can rate the technical support by Automation Anywhere eight out of ten.
How was the initial setup?
I find the initial setup pretty easy to deploy and configure.
What other advice do I have?
I would generally recommend this product to all markets and all domains. I think bigger companies can accommodate it. For startup companies, we need to think it up. Startups nowadays are not going for traditional RPA. They are moving to tools such as n8n, LangFlow, and some other open-source tools. So compared to those tools, they need to think how they can utilize this with the same product. They need to think of it from that perspective. I rate this product eight out of ten overall.
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