I am working with an integrated resort. It is a hotel with a casino in Singapore. There are about 130 manual processes that we have automated touching the front office, call center, back of the house, finance, facilities, and casino areas as well. We have automated scheduling and workforce planning.

My business is divided into what we call gaming and non-gaming space. It is an integrated resort. We started out by automating use cases from the non-gaming area. In the third year, we started venturing out a little bit into the gaming area. We did not go into the heavy gaming areas such as on the casino floor. We went for support processes at the back of the house, which included scheduling and things like that. We are also doing reporting.

Most of what we have is for attended and unattended bots. We have just started to use Co-Pilot or what used to be known as AARI. It is something new for us, and we have only one process using that. It is a pilot project. It is something new that we started now in our fifth year.

Automation Anywhere has helped our organization increase its automation consumption. It has helped the business address some of the pain points. It has helped the business understand that there are other ways of doing things and getting out of the manual processing. We come from a heavily people-oriented industry. We are into hospitality where you need the human touch for our business. We are not a bank. We are not a financial institution. The mindset change that I have seen with my business stakeholders because of the automations that we are doing for them is a plus. It is a game changer. In our first year of doing this, we started out very small. I had a team of myself and one developer, and now, in our fifth year, we have over 130 bots touching over 40 business units. I now have a team of four people, so we have grown. We now have a culture or ecosystem where the business stakeholders know that if they are still doing something heavily manual and highly repetitive, and it is not adding any real value to the time of the team member, there is a team within the organization that they can approach. This team will help with whatever pain point they have or take that task out of their day-to-day work so that they can concentrate on higher-value activities. This whole mindset or this whole culture or ecosystem is now there in the company. Automation Anywhere has helped elevate the consciousness of the organization by realizing that there is an automation world out there, and we can bring solutions to the table for their problems and use cases.

When it comes to integration, we have been lucky so far. We use many applications. The processes that we have automated touch 30 to 40 applications that we have in-house. It is seamless. It is fine, but some of the third-party applications that we are trying to integrate with are not necessarily very automation-friendly. The objects of those third-party applications are always changing, and therefore, we constantly have to rescript, but that is not necessarily Automation Anywhere's problem. That is just the nature of the other third-party applications that may not necessarily want you to be automating or layering on top of their systems and get behind their applications. I have been lucky so far. We have not had to go back to a business and say that we cannot automate their process because Automation Anywhere cannot integrate with a particular application. I have not had that experience as of now.

The learning curve of Automation Anywhere for my own team was pretty good. If you are a full-on developer, it is one of the easier tools to learn in the market. It is pretty good as long as this is something that you are using regularly. If you are a dedicated person doing the development and working with the tool, it is very easy to use. As far as my developers are concerned, it is very easy. We are able to turn around projects or use cases in three to four weeks. For even complex ones, there is a fairly good turnaround time in terms of delivering to our stakeholders. We do not train nontechnical people on its use. Businesses only receive automation from us, so they are not trained on it. If they are going to be trained on it, it is only on how to run their bots, and that is a part of our production development checklist or lifecycle that we give them. It just takes a day or two because we only teach them how to run their bots. It is delivered to them. We do all the installation on their machines. We set up their machines, and then we teach them how to run the bots.

When we first engaged with them, we thought that we could easily go into what we refer to as a citizen developer type of framework, but that did not go too well. We rely heavily on the CoE team, which is my team, to do automation. We have a build and support model for our business users. Business users are only taught how to run their bots. We do not teach our business users how to build a bot. We tried that and did some training with some key business stakeholders. It was a three-day training, but it did not prove to be too successful. After the training, they go back to their business units, and if it is not the core or what they do on a day-to-day basis, it is very hard to sustain, so the main building and the heavy lifting came back to the CoE team. Our team delivers to business units. From that perspective, I would rate Automation Anywhere a three out of five. Business users cannot just go ahead and build their own bots without really learning and understanding the tool.

The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application. I am not a developer. I run the RPA CoE team. I have a team that does the actual development, so I cannot speak of features per se, but the whole RPA module that they have is one of the best in class.

It is easy to use. When you need to make changes to your automation, it is quite quick. You do not need to go through the whole script. You can do it in modules or subtasks.

There are several things. They can improve their billing. I have had issues with their billing.

Their license model needs to be improved. The biggest issue for me is that the license is tied to a person, and it is not something that I can pass if I want to use it for the first five hours and pass it on to you for the next five hours and so on. When we automate, the license is tied to me, and if you or somebody else needs to use that license, as a COE administrator, I need to transfer the license from person A to person B. This is something that I have always told them that should not be this way because you want to utilize your licenses effectively. You want to ensure that your utilization of licenses is maximized throughout the organization because you are paying on a per-license basis. If it is tied to a person or to an AD account, how can you pass on that license to others to use if they are from other departments? If there is one big thing that they could change in terms of the subscription model for a license, it would be that it should be concurrent and not tied to a user.

In terms of the product, they can improve the upgrades. They are in A360, which is the cloud version. They went from version 11 to A360, and there are new updates and features all the time. Sometimes, these upgrades break other things that were working previously. We have found out that there are some bugs that are going on with the updates. Because they are on the cloud now, they do every quarter some kind of upgrade or patch.

I have been using Automation Anywhere for the past five years. We started out in 2018. I was scouting around the market for an RPA vendor. I am based in Singapore, and after doing a study of top vendors at that time, I decided to go with Automation Anywhere. We are now in our fifth year of engagement with them.

Automation Anywhere is very good at providing automation at scale. We have about 130 bots. They absolutely have the ability to scale for me. Their platform is geared towards that. It is all license-driven, and it is quite easy to scale using this tool. The infrastructure is dependent on us as a company, and making sure that our environment is ready for all the builds that we need to do, the development that we need to do, and the rollouts that we need to do, so there is a handshake between the company and the tool. It is not very complicated once you get the rhythm and once you get your governance going. It is quite good.

I contacted their technical support when some of the functionality broke because of an upgrade or the functionality did not seem correct. In some of those cases, as a client, we were the ones who told them about an issue or a bug in a particular feature. We appreciate that they came back and said that it is correct, they are aware of it, and it is going to be fixed in the next release. We have had a couple of those kinds of instances.

I would rate their support a seven out of ten because we had issues with them in terms of response and in terms of trying to get to the root cause of a problem. We had just migrated to A360. We were on version 11, and we had to switch over because it was going to be end-of-life or end-of-support. They were pushing all their clients to move to A360. In the beginning, my team had to tell their team that these are some of the issues that their A360 tool has and these are some of the bugs. They were a bit slow to react and get to a resolution or root cause.

Also, in the beginning, we were communicating with so many people. There was no continuity in terms of the person handling the ticket. They might have been changing shifts, but when you leave clients to repeat themselves to a new set of people they are talking to overseas, it gets a little bit annoying. I did highlight this point to their management team, and ever since I did that, their support team started handling the account a little bit better, but that is the reason why I am giving them a seven out of ten.

We were not using any other solution previously. It was our first foray into robotic space. We have been with Automation Anywhere ever since.

Our setup is hybrid. Our control rooms are on the cloud. We are on A360, so our control rooms are on the cloud, but our bots runners are on-premises.

I was involved in its deployment. When we did this at the initial stage in 2018, it was pretty straightforward. They provided great support. We started out by doing eight processes as a pilot.

Their team provided the developers because I had no developers on my end at that time. Their team did it remotely. They were probably doing it from India. They gave us the requirements. They educated us on what was needed and how we needed to set it up so that they could connect to whatever systems they needed for the eight processes or use cases that I had chosen. They did deliver all those processes within two weeks, so it was pretty straightforward.

Their professional services team was top-grade. They knew what they were talking about, and the people that they gave me in Singapore at that time were very good.

In terms of maintenance, it does not require any maintenance from my end. They do a quarterly patch of it. They announce that they are doing a patch, and it gets done. There is no maintenance on my end for the tool. What I need to maintain are the bots that we have built for the business. That is where the maintenance is, but that is more on our end. That is mostly because the bots break because of the change in third-party applications.

They had about two or three developers doing the work remotely. There was a salesperson who was based in Singapore, and then they had sent two people from India to come over to Singapore to handle the account in terms of education. We had a program manager as well as a solution architect.

Five years ago, we looked at UiPath, Blue Prism, Automation Anywhere, and WorkFusion. We did the scoping in terms of SWOT analysis, and we found Automation Anywhere to be a better partner to work with and a more stable one in 2018.

To those evaluating Automation Anywhere, I would say that make sure they give you somebody who really knows the tool and they explain the RDLC and the delivery method to you clearly in terms of what you need to set up within your company before you engage. You need to ask the questions because it sounds simple, but it is not that simple, so you need to ask what are the things that you need to have in place in your own organization so that it is a successful rollout.

I was sold on the idea that it is an easy tool to use. Anybody can do it. They do not need to be full-stack developers. Our regular team members can pick it up, but as I got into it, I realized that is not true. Not everybody can do this. You need to have a developer mindset. You need to know how to code. It is not something that anyone can do. That was one thing that I had to learn the hard way. I realized that this model is not going to work for my company, so you need to ask questions. Understand the tool, and make them do a deeper demo in terms of how to build a bot or a complicated process. Do not go with a simple and easy process. If it is of medium complexity, find out how a regular person would do that. Ask them, for instance, what would you need to get this going. Understand the tool and spend more time with the tool before committing.

To someone who wants to use an API integration instead of a robotic process automation (RPA) solution, I would say that if you are doing it through API calls, it is a better way to go. It is more stable because you are doing it from the backend. You are getting connections there rather than using RPA from a front-end perspective.

Overall, I would rate Automation Anywhere an eight out of ten.

We use Automation Anywhere to automate websites and extract data from them.

Automation Anywhere helped us automate human tasks.

The learning curve is quite shallow.

Automation Anywhere has helped our organization by working around the clock, allowing us to rely on robots instead of humans. We no longer have errors, or if we do have some problems, we are informed. It is easy to implement and monitor the processing part of the software.

Cloud-based Automation Anywhere provides automation at scale with ease.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere is good.

Automation Anywhere has helped our organization increase our automation consumption.

The best features are the ease of use, the short learning curve, and the good support from our local partner.

The quality and speed of Automation Anywhere's support needs significant improvement. We are not satisfied with the quality of support.

I have been using Automation Anywhere for two years.

It is stable.

Automation Anywhere is scalable.

The technical support is not good. They are slow and the level of support is poor.

We tried using Blue Prism for one of our projects but ran into a lot of complications when we tried to implement it ourselves. We found Automation Anywhere much easier to implement.

We had an enablement package, which we could start using because Automation Anywhere turned it on automatically. We did not need to set it up ourselves, as it was only for bots running in our environment. It was not difficult.

The price for Automation Anywhere is reasonable.

We also evaluated UiPath, which has similar quality and features to Automation Anywhere. However, we chose Automation Anywhere because we had someone in our organization who was familiar with it. Blue Prism is significantly inferior to both UiPath and Automation Anywhere.

I would give Automation Anywhere an eight out of ten.

API is our first choice whenever possible, but it is not always feasible, depending on the use case. Sometimes, we need to perform additional process steps beyond simply calling an API. In such cases, we may consider using an RPA tool, such as Automation Anywhere, especially if we do not have an API.

Typical maintenance is required. If we get new versions of bots, we need to update Automation Anywhere. However, the cloud services are maintained by Automation Anywhere itself, so we don't have to worry about that.

I recommend looking at IQ Bots, a very good and easy-to-use intelligent document-processing feature. I also advise taking the quick training available online and trying to build a simple but real process on their own. There is also a community edition that anyone can use, so it's easy to start with that to try out Automation Anywhere.

We are a biotechnology company. We are in healthcare. We receive samples, and we need to do some of the entries. We did a PoC through Automation Anywhere. Our objective was to improve accuracy and reduce manpower.

We were able to 100% achieve our objectives. There was an increase in accuracy, and there was also a reduction in manpower. The bot reduced the manpower required. We could reduce nearly 40 members through this project in Automation Anywhere.

Automation Anywhere has helped our organization increase its automation consumption. Earlier, we did not have any automation for the labs to increase accuracy and reduce manpower. We have now achieved the same with Automation Anywhere. We have done about 60% automation. We have used it only for the lab. We are planning to use it for the marketing team, call center, and all other departments.

It improves accuracy and reduces manpower. It is easy to learn. We trained our lab people, and they were able to achieve accuracy with the technical knowledge.

I would like it to have AI and ML capabilities.

The support can also be better. It can be faster.

I have been working with Automation Anywhere for the past two years.

There is 99.5% stability. It is very stable.

It is scalable. With a robust infrastructure, if the sample size increases, we can scale on an on-demand basis.

We plan to increase its usage. We are planning for the lab expansion. During the lab expansion, we will also increase the licenses.

After the execution, we need to have service and support. Sometimes, there is a lag in the support. We are running labs 24/7, but when we raise a ticket, they are able to call and fix the same only on the next business day. For this reason, we have planned high availability for the RPA bots in the case of any incident. We are managing through that, and we have also highlighted the concern about the service and support. They also plan to work on it.

We did not use any other solution.

The initial setup was handled by the business owner and IT. It was done by our partner. It requires technical skills. We need to have a workflow. If we have a clear workflow, we can easily implement the same with the partner.

We provided hands-on training for Automation Anywhere through our partner. In the first phase, it took us at least three months to train the lab operations team and other teams supporting the project. We parallelly created a document for the initial phase. All the people who are now being onboarded use that document. They are able to support the bots without any additional training.

We did the implementation with the help of our partner. They first understood the workflow of the healthcare sector and our architecture. After that, they planned the solution for us. It took them a minimum of one month to understand all those things, and then we did the PoC.

They have also done the integration with the lab software. It took them nearly four to six months for integration and report generation.

In the first year, we got 20% to 30% ROI. In the second or third year, we got the complete amount that we invested. There is also an improvement in the business because of data accuracy.

It is not cheap, but we are able to get an ROI. I would rate it a seven out of ten in terms of pricing.

There are no costs in addition to licensing, but we had to pay our partner for one-time implementation.

We also did a PoC with UiPath and other solutions. We chose Automation Anywhere because we could get significant ROI with Automation Anywhere. Its accuracy and costs were better than others. We have purchased the bot with Orchestrator.

You need to have a good partner to assess the performance and get the best solution.

Overall, I would rate Automation Anywhere an eight out of ten.

Our clients' use cases for Automation Anywhere are primarily finance and accounting, including accounts receivable, payable, reconciliation, and invoice processing. They also use it for supply chain and HR processes, IT, and contact center functions, among others.

Four or five years back, clients were looking to gain more accuracy and efficiency. Later on, they became more informed and educated about RPA technologies, and in the past couple of years, they have wanted one-stop solutions. They do not want multiple technologies or to deal with multiple vendors. They want a vendor or an OEM that can provide multiple technologies. That means not only RPA but something to handle integration document processing. They also want analytics and contact center solutions.

It started with a technology through which a customer would gain efficiency and accuracy. Later on, the paradigm shifted and they wanted to deal with vendors who could provide all sorts of solutions to them.

The number-one feature is that Automation Anywhere can interact or integrate with all sorts of business applications.

The next most important feature is the cloud. That has been a game-changer. Currently, everyone wants to experiment more and more with cloud offerings. They don't want to spend money on setting up their internal hardware infrastructure. Automation Anywhere is the only tool that provides a pure cloud to customers. That is one of the key features. In the past couple of years, 70 to 80 percent of the deals I have closed have been for the cloud.

It's also very easy to use for non-technical business users.

Automation co-pilot integrates pretty seamlessly with day-to-day applications. The Automation Anywhere folks have added some advancements to that technology. I'm currently working on a couple of deals and we are using it as a solid unique selling proposition against other tools. For large organizations such as contact centers, automation co-pilot is going to fly for sure. It has already helped organizations increase productivity in the range of 30 to 40 percent, as a bare minimum.

Automation co-pilot has definitely helped to free up staff to work on other projects. That's one of the focus areas: Let computers do what they are supposed to do and what they are good at doing so that employees, associates, and analysts can focus on the things that they are good at doing.

In addition, the integration of RPA bots, APIs, business applications and documents in Automation Anywhere is seamless; it's very smooth.

They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great.

I have been working with Automation Anywhere for about six years. I am a reseller of the solution now, but prior to that, I was with Automation Anywhere.

The stability is a 10 out of 10.

It is definitely a very good technology. Automation Anywhere is a fantastic tool. But you need to have the right skill sets or the right partners to scale the journey. It's like having a Rolls Royce or a Mercedes. If you know how to drive it, of course, it is very easy to use it, but having an expert partner is crucial.

In terms of providing automation at scale, back in 2018 or 2019, the top five or top 10 customers of Automation Anywhere had more than 3,000 to 4,000 bots running in production. I don't think any other OEM had that sort of success story. Scaling up the journey with Automation Anywhere is pretty robust and a tested and proven technology.

Our customers deploy it in multiple locations and multiple departments. There are all sorts of models. I would rate its scalability at nine out of 10.

Their technical support is good.

I have worked on UiPath, Blue Prism, and a couple of projects on Power Automate as well. The number-one advantage of Automation Anywhere is ease of use. Number two is the success stories. Number three is that it is a mature overall ecosystem.

Deploying it is very straightforward, although I am not too involved in the nitty-gritty of implementation. My job is to prospect customers and work with them until the deal has closed. After that, I let my delivery team handle it.

We have a maximum of two people involved in deploying it. There is not much maintenance involved.

For technical employees, it takes about six weeks, and not more than that, to be trained to use Automation Anywhere. For a person without a tech background, it takes a couple of months, max. The learning curve is pretty steep for Automation Anywhere.

I have dealt with all sorts of customers, from small and medium-scale enterprises to large conglomerates. Across all of them, one commonality is that after the first year, they have all doubled their license count.

They get a return on their investment very quickly, probably within six months the majority of customers get their ROI. After that, it is just a mushrooming effect.

It is not only about cost savings. This technology impacts the top line as well as the bottom line of a company's P&L and balance sheets. Once they also realize its value, they come up with more asks and we scale up the journey.

Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable.

I work in APAC, India and Asia Pacific countries, and customers here are very price-conscious. Every time I get a chance to work with Automation Anywhere, I tell them that I want a starter pack at a relatively low cost so that the customer can get started. But for customers based in Europe, The Middle East, or North America, Automation Anywhere is pretty competitive.

A couple of hours ago, I had a meeting with the group CEO of a multi-national corporation and he asked why he should use RPA when he can do automation using APIs and Python. That can definitely be done. If a customer has only a couple of processes to automate, I'll be the first person to tell them they don't have to invest in RPA. They can use scripting technology or API integration. But when we talk about scale, API automation with Python or any other type of scripting automation will not be the right choice. The reason is that it consumes a lot of time and is not that agile. That approach also becomes "person-dependent", meaning you have to keep the guy who developed that script around. If he is gone, your automation journey goes for a toss. When a customer wants to scale, they need a mature, solid, RPA platform such as Automation Anywhere.

Our customers have a large variety of use cases. It varies from financial processes, R&D processes, IT processes, services, and service desks. Most customers implement the solution for business processes. From a vertical perspective, we have pharmaceuticals, transportation, logistics, the public, defense, and banking sectors.

Some of our customers see growth in sales. Some see streamlining of the processes or removing errors from the process or rework. For others, the tool provides better usage or upscaling for the employees. All the customers can see benefits from the product. We do not implement any platform without a clear ROI to the customers, especially for the customers in Israel who are very ROI-oriented.

The product’s ability to have everything in one place is valuable. It's a web-based application so, our customers do not have any overhead from the maintenance perspective.

The solution is very easy to implement. Developing something on it is very easy because we don't need to work on different screens, applications, and clients. It's the most user-friendly and developer-friendly RPA application in the market. It’s very, very easy to understand.

The product is not really intended to integrate with web applications. However, almost all enterprises use web applications, low-code applications, or advanced applications that use webhooks to trigger events. The product falls behind in working with webhooks.

Automation Anywhere has invested in the service desk, however, the first tier of the service desk, especially chat, is not really helpful but the second tier is very knowledgeable and professional. The product can do better in the service desk area. The tool must also add some of the more innovative features.

I have been using the solution for the last six years.

The application is pretty stable. The on-premises system’s application doesn’t crash. It is stable as long as the infrastructure is stable.

On the SaaS version, we do not have any scalability issues. It’s 100% perfect. Since 2019, I haven't experienced downtime with the cloud systems.

The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take a long time for the customer.

The initial deployment took us less than one hour. If everything is prepared, all infrastructures are in place, and all the relevant people, definitions, and Active Directory are available, it can be deployed in less than one hour.

Automation Anywhere’s implementation is a click-through process. Mostly, it's a decision process within the system. There is a built-in bot distribution system if we need to scale up. We define the servers, and the system fires out the add-ons to the servers. Since it's a web-based system, we don't need to install almost anything. Just install the control rooms, and then everything else is done through the browsers.

The defense sector customers prefer to deploy the product on-premises. Half of our customers are on the cloud, and half are on-premises. The customers do not care what cloud provider we use since it’s a SaaS application. It is very transparent for the customer.

Usually, we need three people to deploy the solution. We need one person from our side and two from the customer’s side, including a system administrator and a DBA. The tool requires maintenance once it's on-premise and there is no connection to the cloud. However, if there is a connection to the cloud and the servers are intact, we don't need to maintain anything.

The pricing model can be a bit more flexible. It mostly has the option for bundles. There is almost no possibility of adding single licenses to the bundle. I rate the pricing a five on a scale of one to ten, where one is cheap, and ten is very expensive.

Our customers are aware of automation. Most of the processes are implemented in the areas where regular business automation with integration will not apply. Where people are currently applying manual work, our customers would like to automate those processes fully, but there is no possibility of any integration. Our customers also use the product in service areas where they need someone to work in two teams, like integration and screen scraping.

Once business users who don’t have tech skills understand how to use the solution, it's relatively easy for them. It's easier than using an iPad. However, the tool is not filtered to enable the business user to see what they need to see. We need to educate and train the users to use it. On the flip side, this ability is not present in other applications or is more difficult for business users to understand. Automation Anywhere is an easy application to learn.

The time taken to train non-technical employees on Automation Anywhere depends on which level we train them. They would need one week of training to implement basic processes based on desktop applications or Excel files.

Some of our customers use Automation Co-Pilot at the service desk. Automation Co-Pilot is only on the front with the business user. In the back, the core product runs on the business applications. It's the same integration and the same screen scraping. It's like an extension of the capabilities and translation of the graphic interface to the business user. If someone clicks on the screen, both aspects run on the back end of the different applications.

Automation Co-Pilot increases productivity because everything done in 50 clicks before is done in one click now. Processes where a user must follow the instructions and run through the processes, including the decision metrics and decision junctions, Co-Pilot provides all the best practices within it. No one needs to open any applications and learn the processes. All the decisions are made on the application. It's a tremendous improvement in the time spent and efficiency achieved.

Automation Co-Pilot freed up some time for staff from a business perspective, but mostly, it improved the response time to the customers. Whatever someone needs to do on ten screens in five to ten minutes, it's done in one click in a few seconds.

Automation Anywhere’s ability to provide automation at scale is pretty good. It depends on the scale and how large the company is. It's very easy to see in an enterprise. The top three RPA platforms are not intended for SMB users. It's mostly for enterprise companies or at least for the companies with large operations, not necessarily from the headcount perspective but from the operation perspective. In such companies, it's very, very successful.

Automation Anywhere works well with API, but it lacks API management capabilities. Automation Anywhere could be better in integration. Integration between core Automation Anywhere applications with other core business applications can be better.

Automation Anywhere has helped all our customers to increase their automation consumption. Our largest customer in the pharmaceutical area had an exponential increase in their automation consumption, and they are still growing. We started in 2020. Now, they have hundreds of processes. Smaller companies are increasing on the center of excellence side. We implement at least 10 to 20 processes every year if companies have a small center of excellence. Some customers implement 40 to 50 processes a year. It's scaling up really quickly.

My advice to someone who wants to use API integration instead of robot process automation depends on the use case. There is an automation paradigm, and we need to know what to automate and how to automate it. Some processes are not intended to be automated with RPA. Some processes are intended to be automated only with RPA. So if a company doesn't have any API management tool, then automating with API can be very challenging because they can do it right but not manage it. Then, they would have a spaghetti of API connections that they cannot maintain or manage. However, if a company has an API management tool, API capabilities, and applications, it's probably better to automate using APIs and not screen scraping.

If a company with limited IT capabilities is keen to implement business processes that require RPA, I would suggest they configure Automation Anywhere because it's very easy to implement. It is user-friendly and developer-friendly. It is pretty business-user-friendly. It is very, very easy to maintain. It's a great application to implement.

Overall, I rate the product an eight out of ten.

We use Automation Anywhere for web scraping, PDF automation, Excel automation, and API automation.

The most valuable features of Automation Anywhere are Excel, periods, database, and email action.

Automation Anywhere should improve its OCR capabilities.

I would like to see more communication between other technologies. We can directly implement some coding scripts. We already have Python, JavaScript, and VBA, but having some programming languages like Java and dot Net would be great.

I have been using Automation Anywhere for five years.

Automation Anywhere is a stable solution.

Automation Anywhere is a scalable solution.

Our company has different teams, and more than 500 users are using Automation Anywhere in our organization. More than 20 administrators use the solution.

The solution's technical support team gives you different solutions. Some solutions work, but others seem irrelevant. It would help our organization if they gave accurate solutions instead of tentative solutions. They have to improve the speed of their response time.

The solution's initial setup is easy and not very complex.

We develop the bot, test it on our local environment, and then take it to UAT and production. For simple usage, the solution's deployment may take around 30 days. We implement the solution through an in-house team.

We need only one resource for the solution's deployment. When everything looks good after the testing and peer review, we deploy the bot into production.

Automation Anywhere is easy to learn. I'm also looking at UiPath, but I'm not finding time to explore that RPA tool. Automation Anywhere is a hybrid tool, which we can see in the code view as well as in the flow chart view. On the other hand, UiPath has only flowchart diagrams. UiPath is ruling the RPA industry, but Automation Anywhere is next to UiPath. It would be great if Automation Anywhere had all the capabilities that are present in UiPath.

People who don't have technical experience can learn to use Automation Anywhere quickly because it's easily understandable. They can easily build bots by going through the documentation and videos in Automation Anywhere University. Normally, business users will run the bots and know the functionality, but if they want to learn Automation Anywhere, they can easily learn it in a couple of days.

Currently, we have more than 10 bots in production and more than 20 bots under testing.

If anyone wants to use Automation Anywhere, I won't say it is a 100% perfect automation tool because it depends on the developer and logic. Users may sometimes face hiccups in running end-to-end automation. There are chances of the bot getting hampered while working on some websites.

Automation Anywhere fails to load some objects for some old technologies or websites. It would be helpful if the solution could read every technology and clone every object on the website, even for legacy technologies.

Overall, I rate Automation Anywhere an eight out of ten.

I use Automation Anywhere for the reconciliation process in the finance sectors, telecom industry, and banking and insurance sectors. Mostly, I use it for reconciliation and data feeding for SAP and Oracles applications. Sometimes, I use APIs, too.

Automation Anywhere has improved the way our organization functions. With every release, the tool improves its standards and technical aspects. They have also improved a lot from the security point of view. IQ Bot structures the unstructured document. It is very important to our organization. The time taken to realize the benefits of the solution depends upon the process. If it is a simple process, we would need one month.

Document understanding,Bot Store, AARI ie co-pilot are very useful.

The product has to improve document understanding. It must also provide more training.

I have been using the solution for more than eight years.

I rate the tool’s stability a nine out of ten.

The product is deployed across multiple departments and teams. More than 200 people are using the solution in our organization. I rate the solution’s scalability an eight out of ten. We faced some problems while scaling the tool. Once we upgrade the package, it doesn’t work. When we update the package again, the issue gets resolved.

It is very easy to contact the support team. The team responds to our queries within a day. The product provides different levels like Platinum, Gold, Silver, and Bronze. If we enroll in the Bronze level, the support team will help us, but the time will be delayed. They'll reply within a day.

If we choose Silver, the team replies within two working hours. However, we get a response from the team within a day. The team reaches out to the customers who have raised tickets. The support team responds quickly. The team shares the documentation with us. If it doesn't work, they will immediately set up a meeting, look into the issue, and try to help us with the steps to follow.

The support team follows certain steps. If we raise a ticket, they provide some steps in a document containing the solution to our issues. We can immediately connect with the right person if it doesn't resolve our issues. To save time, if we raise a request to connect with the support team member, instead of sending a document, they should immediately connect with us to provide support.

It's very easy to deploy the tool. We just have to export it from the development control room and import it to another control room. We can select the files we need and export or import them. It is very simple, like a file upload or download.

The time taken for deployment depends upon the number of files or packages since we use multiple workflows and tasks. It depends on the file size. However, it should not take more than three minutes. Even if it is complex, the deployment is completed within three minutes. If it is simple or moderately complex, depending on the file size, it uploads within 30 seconds. While deploying the product, we can see the progress in the control room.

I have experience in deploying the solution. Whoever has the right to deploy can deploy the product. We can deploy it parallelly. The number of people required for the deployment depends upon the process. If it is five to six processes, one support team and one deployment team member is enough. We have five administrators. We also have 15 members in the support team.

The infrastructure team has some upgrade or patch activity every month. The team informs us about it. Usually, it happens only on weekends. Most of the bots will be idle on Sunday. It will run only for a few cases. Maintenance takes three hours monthly.

I have seen an ROI on the solution. The ROI depends on the use case. Some use cases have more documents we have to read, and we need to feed them into some applications. We check the FTE benefits and calculate the ROI based on it.

The product’s pricing is reasonable. The pricing depends upon the partner. We can get Runner, Attended, Unattended, IQ Bot, and Bot Insight licenses. The price is reasonable if we can get whatever the organization needs. There are no additional costs.

The product fails in some environments. In some applications, the product behaves weirdly. UiPath is mostly accurate, and we are able to automate it. Automation Anywhere has to improve its technical features. It doesn’t work in some applications without any workaround. UiPath has better stability than Automation Anywhere. Everything works perfectly in UiPath. Sometimes, some controls don’t work after an upgrade in Automation Anywhere. We must update the package again to make it work. Compared to Automation Anywhere, we might have to wait longer for UiPath’s support team.

Currently, I am using Automation 36O. The solution has added Google, Microsoft, and forms recently. We can easily integrate them. We can build a custom form for an Attended bot. The user can feed data, and the bot can pick it up and run it. Most of the tools have integrated this form. Instead of creating custom forms, the product provides an in-built forms section.

The solution has drag-and-drop features. There is no coding. If a person is well versed in coding like Java, Python, and VBScript, they can integrate the product. Even if we have no technical skills, it is very easy to drag and drop. It will work. We just need logical thinking.

The time taken to train non-technical employees depends upon the employees. Within two weeks, the employees would be able to understand the tool. They would also be able to develop simple processes. It is easy to expand the product across an entire company.

Integrating RPA bots, APIs, business applications, and documents into the solution is not hard. It is user-friendly. Integrating any web application or third-party application like Salesforce is very easy. I have used Salesforce API and some third-party web applications. The tool also provides some in-built APIs developed by the web application team. When I face some restrictions, the team provides me with APIs, which are easy to integrate. If something is not possible to automate in GUI, we choose a different solution for API building. Everything can be done within Automation Anywhere. It is easy to integrate the solution with third-party products.

We haven't explored more opportunities. We are using only simple processes. I would choose an RPA solution over an API integration. We need to have some security controls and approvals before we can integrate APIs. In RPA, we can not only integrate API but also have other in-built action items.

People can definitely choose Automation Anywhere. We will see a lot of changes and improvements in the upcoming versions. Based on these updates, organizations will get more benefits from the tool.

Overall, I rate the product a nine out of ten.

We use it for doing automation inside of Citrix. It's for image-based automation.

It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.

The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things.

It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere.

It has been good for our financial management reporting.

Using RPA bots and APIs is easy. It's easy to integrate.

Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.

Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better.

Automation Anywhere should have more Excel-related functionality.

I've used the solution for four or five years.

The product is not at all stable. They should improve the stability.

The solution scales enough. We haven't faced any scaling problems.

The product has a very good support team. We have not had any major challenges with them.

We also use UiPath.

We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.

The solution does require some maintenance. You do need to maintain the bots.

We have witnessed an ROI while using Automation Anywhere.

The pricing is still high. For every new feature, there is an additional charge.

I'm an Automation Anywhere customer.

We have not yet started using Co-Pilot.

I would rate the solution eight out of ten. It's good for automating processes.