I use Automation Anywhere for the reconciliation process in the finance sectors, telecom industry, and banking and insurance sectors. Mostly, I use it for reconciliation and data feeding for SAP and Oracles applications. Sometimes, I use APIs, too.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
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A stable and reasonably priced tool that has easy-to-understand drag-and-drop features and a responsive support team
What is our primary use case?
How has it helped my organization?
Automation Anywhere has improved the way our organization functions. With every release, the tool improves its standards and technical aspects. They have also improved a lot from the security point of view. IQ Bot structures the unstructured document. It is very important to our organization. The time taken to realize the benefits of the solution depends upon the process. If it is a simple process, we would need one month.
What is most valuable?
Document understanding,Bot Store, AARI ie co-pilot are very useful.
What needs improvement?
The product has to improve document understanding. It must also provide more training.
For how long have I used the solution?
I have been using the solution for more than eight years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The product is deployed across multiple departments and teams. More than 200 people are using the solution in our organization. I rate the solution’s scalability an eight out of ten. We faced some problems while scaling the tool. Once we upgrade the package, it doesn’t work. When we update the package again, the issue gets resolved.
How are customer service and support?
It is very easy to contact the support team. The team responds to our queries within a day. The product provides different levels like Platinum, Gold, Silver, and Bronze. If we enroll in the Bronze level, the support team will help us, but the time will be delayed. They'll reply within a day.
If we choose Silver, the team replies within two working hours. However, we get a response from the team within a day. The team reaches out to the customers who have raised tickets. The support team responds quickly. The team shares the documentation with us. If it doesn't work, they will immediately set up a meeting, look into the issue, and try to help us with the steps to follow.
The support team follows certain steps. If we raise a ticket, they provide some steps in a document containing the solution to our issues. We can immediately connect with the right person if it doesn't resolve our issues. To save time, if we raise a request to connect with the support team member, instead of sending a document, they should immediately connect with us to provide support.
How was the initial setup?
It's very easy to deploy the tool. We just have to export it from the development control room and import it to another control room. We can select the files we need and export or import them. It is very simple, like a file upload or download.
The time taken for deployment depends upon the number of files or packages since we use multiple workflows and tasks. It depends on the file size. However, it should not take more than three minutes. Even if it is complex, the deployment is completed within three minutes. If it is simple or moderately complex, depending on the file size, it uploads within 30 seconds. While deploying the product, we can see the progress in the control room.
What about the implementation team?
I have experience in deploying the solution. Whoever has the right to deploy can deploy the product. We can deploy it parallelly. The number of people required for the deployment depends upon the process. If it is five to six processes, one support team and one deployment team member is enough. We have five administrators. We also have 15 members in the support team.
The infrastructure team has some upgrade or patch activity every month. The team informs us about it. Usually, it happens only on weekends. Most of the bots will be idle on Sunday. It will run only for a few cases. Maintenance takes three hours monthly.
What was our ROI?
I have seen an ROI on the solution. The ROI depends on the use case. Some use cases have more documents we have to read, and we need to feed them into some applications. We check the FTE benefits and calculate the ROI based on it.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is reasonable. The pricing depends upon the partner. We can get Runner, Attended, Unattended, IQ Bot, and Bot Insight licenses. The price is reasonable if we can get whatever the organization needs. There are no additional costs.
Which other solutions did I evaluate?
The product fails in some environments. In some applications, the product behaves weirdly. UiPath is mostly accurate, and we are able to automate it. Automation Anywhere has to improve its technical features. It doesn’t work in some applications without any workaround. UiPath has better stability than Automation Anywhere. Everything works perfectly in UiPath. Sometimes, some controls don’t work after an upgrade in Automation Anywhere. We must update the package again to make it work. Compared to Automation Anywhere, we might have to wait longer for UiPath’s support team.
What other advice do I have?
Currently, I am using Automation 36O. The solution has added Google, Microsoft, and forms recently. We can easily integrate them. We can build a custom form for an Attended bot. The user can feed data, and the bot can pick it up and run it. Most of the tools have integrated this form. Instead of creating custom forms, the product provides an in-built forms section.
The solution has drag-and-drop features. There is no coding. If a person is well versed in coding like Java, Python, and VBScript, they can integrate the product. Even if we have no technical skills, it is very easy to drag and drop. It will work. We just need logical thinking.
The time taken to train non-technical employees depends upon the employees. Within two weeks, the employees would be able to understand the tool. They would also be able to develop simple processes. It is easy to expand the product across an entire company.
Integrating RPA bots, APIs, business applications, and documents into the solution is not hard. It is user-friendly. Integrating any web application or third-party application like Salesforce is very easy. I have used Salesforce API and some third-party web applications. The tool also provides some in-built APIs developed by the web application team. When I face some restrictions, the team provides me with APIs, which are easy to integrate. If something is not possible to automate in GUI, we choose a different solution for API building. Everything can be done within Automation Anywhere. It is easy to integrate the solution with third-party products.
We haven't explored more opportunities. We are using only simple processes. I would choose an RPA solution over an API integration. We need to have some security controls and approvals before we can integrate APIs. In RPA, we can not only integrate API but also have other in-built action items.
People can definitely choose Automation Anywhere. We will see a lot of changes and improvements in the upcoming versions. Based on these updates, organizations will get more benefits from the tool.
Overall, I rate the product a nine out of ten.
Easy to learn, low-code, and good for creating automations
What is our primary use case?
We use it for doing automation inside of Citrix. It's for image-based automation.
What is most valuable?
It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.
The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things.
It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere.
It has been good for our financial management reporting.
Using RPA bots and APIs is easy. It's easy to integrate.
Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.
What needs improvement?
Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better.
Automation Anywhere should have more Excel-related functionality.
For how long have I used the solution?
I've used the solution for four or five years.
What do I think about the stability of the solution?
The product is not at all stable. They should improve the stability.
What do I think about the scalability of the solution?
The solution scales enough. We haven't faced any scaling problems.
How are customer service and support?
The product has a very good support team. We have not had any major challenges with them.
Which solution did I use previously and why did I switch?
We also use UiPath.
How was the initial setup?
We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.
The solution does require some maintenance. You do need to maintain the bots.
What was our ROI?
We have witnessed an ROI while using Automation Anywhere.
What's my experience with pricing, setup cost, and licensing?
The pricing is still high. For every new feature, there is an additional charge.
What other advice do I have?
I'm an Automation Anywhere customer.
We have not yet started using Co-Pilot.
I would rate the solution eight out of ten. It's good for automating processes.
Great tool for data Analysis
What do you like best about the product?
Very user-friendly interface. It supports various applications. Customer support is quick to respond. Without any technical knowledge, I would be able to work it very well.
What do you dislike about the product?
Beginners maybe find it complex to use but after some learning, you can work well. Sometimes application works very slowly. It affects productivity. Initial setup is bit complex to understand
What problems is the product solving and how is that benefiting you?
We have integrated the Automation Anywhere - RPA with Oracle JD Edwards. It improved our accuracy of the work, also the productivity.
Bots in automation anywhere- RPA are helping us to perform tasks, just like humans but without errors and around the clock.
Integration is working amazing for us.
Bots in automation anywhere- RPA are helping us to perform tasks, just like humans but without errors and around the clock.
Integration is working amazing for us.
Best Automation Platform
What do you like best about the product?
We can able to integrate Automation Anywhere with various data sources and systems, such as databases, spreadsheets, APIs, and web services, to retrieve and update information as needed especially in ERP systems.
What do you dislike about the product?
Automation Anywhere can be costly to implement and maintain. Which having licensing fees, training costs, infrastructure expenses, and ongoing support can add up, especially for large-scale deployments.
What problems is the product solving and how is that benefiting you?
In our current ERP system by using Automation Anywhere software we are able to automate manual processes which are time-consuming mainly Finance balance matching processes.
Is user-friendly, frees up human time, and is affordable
What is our primary use case?
I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.
How has it helped my organization?
We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.
Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.
The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.
Non-technical individuals can begin using Automation Anywhere within two months of training.
Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.
Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.
Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.
Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.
Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.
What is most valuable?
The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.
What needs improvement?
Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.
For how long have I used the solution?
I have been using Automation Anywhere for two years.
What do I think about the stability of the solution?
I would rate the stability of Automation Anywhere a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Automation Anywhere a nine out of ten.
How are customer service and support?
I would like the technical support to respond quicker to the assigned tickets.
How was the initial setup?
The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.
What about the implementation team?
I am a consultant and help implement the solution for our clients.
What was our ROI?
Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.
What's my experience with pricing, setup cost, and licensing?
The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.
Which other solutions did I evaluate?
I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.
I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.
What other advice do I have?
I would rate Automation Anywhere a nine out of ten.
I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.
Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.
We have many endpoints using Automation Anywhere.
Maintenance is completed by the support engineers as per the license requirements.
I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.
Integration with core banking systems is very good, as is OCR
What is our primary use case?
I worked for a call center company and most of the use cases were related to developing automation for our clients. We also created some automation for internal processes.
What is most valuable?
The integrations of Automation Anywhere with the mainframe application for banking companies are among the most valuable features. Banking companies have a black screen (a text-based user interface) used in some banking core systems. In our case, we were able to create very good solutions integrated with that kind of platform using Automation Anywhere.
Also, if you need to use OCR automation to process standard invoices and send the information to another platform, that is also a very good feature.
What needs improvement?
The goal of any automation is to provide efficiencies. I would like a way, within the platform, to track the benefits. If you are the center of excellence manager, you need to show to the C level the value that you are adding to the company. The unique way to show that to the C level is how much money you are bringing into the company or how much money you are saving the company in costs. I would like a default feature where each bot gives us data on all the benefits it provides from its process.
They also need to improve and work very hard on the user experience to democratize automation.
For how long have I used the solution?
I have been using Automation Anywhere for four years.
What do I think about the stability of the solution?
It's a very good platform in terms of stability.
What do I think about the scalability of the solution?
Automation Anywhere has very good scalability when you want to scale an existing bot.
How are customer service and support?
It is very easy to contact them and receive support from them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were working with a local system.
How was the initial setup?
The initial setup is very easy. If you are not setting it up in a virtual environment, it takes between half an hour and one hour, maximum.
We have deployed it on the cloud, using AWS.
There is no maintenance of the solution on our side.
What about the implementation team?
My team did the setup.
What's my experience with pricing, setup cost, and licensing?
These types of companies, in automation, need to evaluate their business models. They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes.
What other advice do I have?
I know my Automation Anywhere, UiPath, Blue Prism and, now, Microsoft Power Automate. If you want to automate a simple process, these solutions are very good. But if you need to integrate different platforms or systems using an API, or if you want to widen the scope of automation to create an automated process, end to end, that is going to be difficult for any user. You need to be a developer with very good programming skills. If you are going to automate, for example, downloading emails, Automation Anywhere is okay for non-technical users. But the license is very expensive, so you have to weigh the benefit that you are going to receive.
For me and my team of around 150 developers who are engineers, the learning curve was very easy. For them, it took two or three months because they were already familiar with the logic. Automation Anywhere has good information on the web where the guys can access material and forums to learn about creating different types of automation.
The benefits, for us, from Automation Anywhere are more related to the business case than the tool. You need to have a very good approach from the business analyst's perspective to understand the added value that an automated process can bring to the company.
The most important thing is to train the business analysts in your company to identify what the best processes are to automate, to get the most benefit from the tool.
Overall, this is a very good tool if you have all the permissions and accesses, and you can work without any virtual environment, like VDI or Citrix.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Improved process performance for us with fewer employees, saving us hours of time
What is our primary use case?
We were looking to replace employees with a robot for repetitive and tedious tasks, to save time.
How has it helped my organization?
Automation Anywhere is saving hours and hours of employees' time. We can do the same tasks with fewer employees.
We have increased the automation of processes in our organization. It is really obvious how automation has improved the performance of our processes. We have two tracks of automation. We do traditional automation using application management and integration, and that is done by a big team. But we can compare our small RPA automation team to that big team. Both are increasing automation in our organization, each accounting for about 50 percent of our automation.
There is definitely another business benefit from using it: Processes have been re-engineered after being reviewed.
What is most valuable?
There are ready plugins and connectors to integrate with APIs for common systems like Oracle or Microsoft.
What needs improvement?
There could be improvement in the reporting and insights into the ROI. The ROI tool that shows the performance and the return on investment is not very accurate. I have developed my own tool to do that instead of using the native tool that comes with Automation Anywhere.
For how long have I used the solution?
I have been using Automation Anywhere for four years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
The system can be expanded easily if you scale up the team or the process itself. It's the perfect product for that. It's definitely scalable.
Which solution did I use previously and why did I switch?
We didn't have a previous solution.
How was the initial setup?
There were some difficulties regarding the connection of the servers and performance issues, but we overcame them by reading about the product and seeing how things can be done. We also opened tickets with Automation Anywhere but it took them a long time to respond. There was a ticket that never closed during six months. But with an upgrade to the new release, it disappeared automatically.
Automation Anywhere has a learning curve, but it's not that hard and it's not very easy. Someone without tech skills can learn it by taking courses. When you try, you get into some problems, but in the end, it's nice and not hard. I haven't tried training non-tech people to use it, but in general, it may take people without a tech background about three months to learn it.
From time to time we need to do some maintenance of the infrastructure servers and make sure that the CPU and memory utilization is optimized. Occasionally, we need to increase the memory. There are two or three people involved in the maintenance from our organization's application support team.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive. Not every organization can consider this option. That's one reason they might go with real integration via API.
There are additional support costs. We didn't buy the support because we have a capable team that is doing the job.
Which other solutions did I evaluate?
We have seen options from the competitors, and we decide to go with this one. There were many aspects to our decision, but the main ones were the cost of the solution and the support available in our country.
What other advice do I have?
I would recommend Automation Anywhere as a serious option. You will find it easy to use, overall, making it a very good choice.
When it comes to deciding between an API integration and RPA, integration is the best option, not automation. If API integration is available and ready to use, it's better to go with that option. However, sometimes, based on my experience, there are cases where you don't have control of those things and you have to think of other solutions. For us, the alternative was automation using RPA. But when an API integration is possible, I prefer to go with that option, rather than going with the RPA. When that is not possible or easy to do, we go with RPA.
Automate complex and monotonous processes with Automation Anywhere bots.
What do you like best about the product?
The tools for creating fully customizable automatic bots are one of my favorites. I love being able to use the drag-and-drop tool. Using the performance dashboard control structure, you will be able to automate all your work by department in the cloud. Ability to generate very comprehensive custom reports. In the financial area, it stands out over others. I have even created custom invoices that I integrate seamlessly with emails to be sent to clients. The dedicated mobile application has an easy-to-access interface and simple-to-apply codes, making it perfect for financial market strategies. Repetitive actions are things of the past, and with this software, we save time on dedicated services.
What do you dislike about the product?
The platform is very well structured but may present errors; perhaps when automating complex processes with very slow loading, some command areas need to be updated. I would like more functions for integration with Python. When you want to work with robust applications, the program can become very complicated to understand with multiple inputs, not suitable for any beginner in the area.
What problems is the product solving and how is that benefiting you?
In our company, we perform repetitive tasks such as sending emails, managing and automating invoices, and providing financial services. Thanks to Automation Anywhere, we have been able to automate all this workflow using bots as powerful tools for our company. By integrating with Datacap and IBM products, we have achieved great efficiency by being able to export images and documents in a very simple way with the drag-and-drop tool. It is explicitly useful for data and document extraction; say goodbye to manual operations.
Has a small learning curve, can speed up processes, and reduce workloads
What is our primary use case?
I use Automation Anywhere to automate processes for other businesses.
How has it helped my organization?
Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.
The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.
Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.
It offers automation at scale, enabling our customers to accomplish their objectives.
Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.
Automation Anywhere has helped to increase automation consumption.
What needs improvement?
The dashboard has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for one and a half years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
Automation Anywhere is scalable.
How are customer service and support?
The technical support has been helpful, and we have not experienced any delays.
Which solution did I use previously and why did I switch?
We used Power Automate before switching to Automation Anywhere as per the client's request.
How was the initial setup?
The initial setup is straightforward and takes one or two days to deploy.
What was our ROI?
I believe our clients do see a return on investment because they continue to use the solution for their automation needs.
What's my experience with pricing, setup cost, and licensing?
I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.
What other advice do I have?
I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.
For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.
Has a favorable learning curve, delivers automation at scale, and helps increase automation consumption
What is our primary use case?
We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.
How has it helped my organization?
We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.
For technical individuals, Automation Anywhere is easy to use.
The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.
Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.
Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.
What is most valuable?
IQ Bot is the most valuable integrated feature of Automation Anywhere.
What needs improvement?
For business users, the solution is complex and could be made more user-friendly.
It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.
The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.
For how long have I used the solution?
I have been using Automation Anywhere for five years.
What do I think about the stability of the solution?
Automation Anywhere is stable. We can rely on it without encountering any issues.
What do I think about the scalability of the solution?
Automation Anywhere is highly scalable.
How are customer service and support?
The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.
Which solution did I use previously and why did I switch?
We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.
UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.
What was our ROI?
We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.
What's my experience with pricing, setup cost, and licensing?
The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.
What other advice do I have?
I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.
For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.
Our IT department maintains the solution. We maintain the bots once a quarter for one hour.
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