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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Karl Olav S.

Easy, effective and secure.

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
The easy interface and logic makes it avalible for everyone to use. Does not matter if you have any coding experience, or are technical at all. And the best thing is offcourse you can see the effect right away.
What do you dislike about the product?
It's nothing in particular I dislike. But there could be some small bugs/fixes when releasing a new version, and in order to make them right you need to uppgrade both the control room and the client version.
What problems is the product solving and how is that benefiting you?
Alot of different problems. I could be all manual task that we want to automate from a cost perspective, but also I could be for avoiding human errors. We have mostly automated backoffice processes.


    Computer & Network Security

Automation Anywhere Review

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
Automation Anywhere is a great tool which provides complete solution to build and deploy bots for variety of process automation. This is a complete and robust solution for such work in production.
What do you dislike about the product?
API automation is something that the tool has to improve on. The output is only in JSON format. Parsing it as a text and getting the values we require is a bit tedious.

Strict Licensing Cost for the product.Sharing is not allowed by different users of the team.

It takes a lot of money to develop as well as run the Bots.The IQ Bot should also be a part of package instead of being a separate package.
What problems is the product solving and how is that benefiting you?
Financial Services,Service Now,Salesforce all major domains we are automating.We do not have to look for any extra add-in or plugin to read documents.IQ Bot does the job.


    Information Technology and Services

Faster approach supporting different technologies

  • February 15, 2019
  • Review verified by G2

What do you like best about the product?
Automation Anywhere is a very flexible tool. It support different technologies which helps in building end to end business process. No Coding skills required. Implementation is easy and fast.
What do you dislike about the product?
only it supports SVN like to see it supporting GITHub.

The licensing is not user friendly. Licenses are tied to the Machine or Login ID.
What problems is the product solving and how is that benefiting you?
We have just started transforming to RPA. We have business process like Employee payment, Disc Cleanup and L1 support team who does the repetitive work on a daily basis. We want to eliminate the complete L1 support in our IT organization.


    Hospital & Health Care

A Flexible Product of great Value offer by a company who truly believe in Customer satisfaction

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
1. Product Features
2. Easiest to deploy in the peer market
3. Flexible partnership and approach to market
What do you dislike about the product?
1. Product enhancement take longer than market expectations
2. Joint GTM is slow and direct selling from AA still has a large play
3. Pricing for resell deals for Partners is higher than what AA offers to client's directly
What problems is the product solving and how is that benefiting you?
A lot of Business Process Automation in various industries like Banking, Insurance, Retail, Manufacturing, Communication etc.
We have realized productivity improvement in the range of 30-50% on an average in different industries.
We have realized improvement in cycle times by more than 20-30%
We have realized better governance and volume management of business processes.
Recommendations to others considering the product:
1. Focus on the process architecture and Governance between team first
2. Go small for first 3-6 months and test the deployment for varied applications
3. Establish an interprise architecture for deployment with a strong automated governance
4. After 6 months go big bang


    Human Resources

Automation anywhere is easy to use even for the new learners

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
It is easy to use and automate the process. Even people new to the tool can easily learn this tool. Meta bots and image recognition I like the most. The rest of the commands are easy to use. Re usability of Meta bots is very good. The service provided by the automation anywhere is very good. Usage of IQ bot is very flexible Training of the documents made very easy. it supports multiple languages as well as self training.
What do you dislike about the product?
There are bugs in the new version of the AA Tool in the client system as well as the control room. The bugs in the 11 version control room are very high. In the development Client also high. There are some areas where Automation Anywhere is not supported when the application is built in iFrames and Flash player. In the version 11.2 there are many bugs the main bug in the tool is send email command is not working upto the mark.
What problems is the product solving and how is that benefiting you?
I am using this tool for automating the HR process for on boarding candidates, offer letter preparation and update position details for associates in SAP system. Fetching the details form the different applications like (lotus notes and share point). All the retrieved values need to be segregated and final update those in the share point of reference purpose.
Recommendations to others considering the product:
I would like to recommend this tool for the beginners who are new to RPA technology and new to the coding background.


    Financial Services

Welcome to BOT World

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
A seamless RPA Execution is possible in short span of time & it can be achieved through Automation Anywhere. The services which AA supports customers builds strong relationship with them and helps us to use & redeem the value benefit out of automation very quickly. There is no compromise on services provided and we appreciate AA and need to deliver / maintain it at the best.
What do you dislike about the product?
As the world is moving towards Cognitive, AA should focus now on handling unstructured data not only through scanned pdf also big data analysis & ML . Looking forward AA to have one stop to deliver all capabilities so that customer would be happy to use it anywhere required in organization.
What problems is the product solving and how is that benefiting you?
our business problems are related to wealth management domain and we see benefits are gradually increasing in realization. We see good returns and man hour savings done through Automation Anywhere. This tool has helped to create in house developers with minimal technical knowledge . Handling of support was also with minimal effort to reduce monitoring efforts. AA mainly excels in unattended BOT automation and one stop manage/ review/ user management control room. It has also help to realize the optimization of BOT development
Recommendations to others considering the product:
A RPA solution where product and Support are delivered exceedingly well, then AA is rite solution for RPA Automation. Explore RPA through automation anywhere . People with less or no development knowledge can easily develop automation through AA. It will be one stop solution for every one


    Banking

Ease of work

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
The object cloning feature
Which maps the objects
What do you dislike about the product?
The nascent stage and error prone the code is
What problems is the product solving and how is that benefiting you?
Banking


    Shipbuilding

Nice Product in good management hands

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
Management ,
Focus
Product Roadmap
Marketing
What do you dislike about the product?
Pricing complex
Adhoc Sale offers now and then
What problems is the product solving and how is that benefiting you?
Process Automation across Insurance, Travel and FnA domain
While on applicable scope the benefit is in 25-35% range, on overall scope it falls to 8-10%
It's a managed automation platform


    Banking

Excellent

  • February 14, 2019
  • Review verified by G2

What do you like best about the product?
The possibilities are huge. With imagination and creativity more or less everything is possible.
What do you dislike about the product?
The control room could give us more options to set rules for end users for the processes.
What problems is the product solving and how is that benefiting you?
Paying out loans, setting up contracts, searching databases, fixing system corrections, sending messages to customers etc.


    Information Technology and Services

Advantages of RPA

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
1. Integration of various systems and tools under one Roof for automation.
2. Efficiency with which the bot processes the task.
3. Analytics capabilities are way more compared to other players in the market.
4.With the latest A360 version ability to integrate and run scripts written in python has its own advantages.
What do you dislike about the product?
Intial traing is done online which is cumbersome and more of theory involved which can be reduced.
What problems is the product solving and how is that benefiting you?
More Efficient way of performing tasks with zero error as compared to things done manually.With the latest A360 version all cloud architecture is implemented which is light weight .
Recommendations to others considering the product:
Just GO For It..............