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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Ajith H.

Increase your Straight Through processing to 100% using Automation Anywhere

  • February 14, 2019
  • Review verified by G2

What do you like best about the product?
Automation Anywhere gives the power to integrate multiple applications in a single Window.
Easy to work with MS-EXCEL, Any DB, Handling Emails, automating Web Applications, OCR and other cool features provided in the Workbench.
It Helps to seamlessly run the bots and gives a wonderful dashboard to monitor all the current status.
Control Room made easy to schedule and handle bots in the production.
IQ Bot has cognitive ability to learn from the user from Machine Learning/ Artificial Intelligence algorithms.
Bot-Insight, provides Different Analytic reports which can be used for Business Health.
What do you dislike about the product?
All the cutting edge technology has been already implemented in RPA-AA, there is nothing that is really lacking in Automation Anywhere.
May be the price a bit high for the Licence, This is what I feel
What problems is the product solving and how is that benefiting you?
Currently Automating L1 support ticket automation with Service Now tool, and bots are created to read the ticket details and to process it and make necessary changes in other systems like SAP, Sales Force Etc.
Benefits: Straight Through Processing is made 100% by removing all the manual work from Automation Anywhere.
Bot is now capable of handling all the steps in the business process without human intervention, hence a digital work force will be replaced with human effort. Digital work force will be more accurate, highly available.
Recommendations to others considering the product:
It Is a very powerful tool that can automate all the business processes seamlessly and increases your Straight Through Processing up to 100% and replace the manual efforts by a Digital Workforce.
It also has cognitive ability to learn from the user from Machine Learning/ Artificial Intelligence.
It Also provides Different Analytic reports which can be used for Business Health.


    Veenashree P.

A user friendly tool for process automation

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
The UI of the tool and the ease with which we can access the commands is amazing. Various in-built features like PDF integration, downloading file with URL are powerful. Makes it easier to work with different file formats.
What do you dislike about the product?
API automation is something that the tool has to improve on. The output is only in JSON format. Parsing it as a text and getting the values we require is a bit tedious. From a great tool like this, we as customers would like it a bit easier!
What problems is the product solving and how is that benefiting you?
Currently we are using AA to handle the L1 service requests where we have SOPs(basically on web applications). We are also aiming at working on various processes that would save time to our Finance team.


    HAPPY N.

Best Automation Tool for Process Automation

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
The integration of different type of application is the outstanding feature of this tool.
With a few drag and drop how easily we can automate a scenario.
What do you dislike about the product?
Strict Licensing Cost for the product.Sharing is not allowed by different users of the team.
It takes a lot of money to develop as well as run the Bots.The IQ Bot should also be a part of package instead of being a separate package.

The tool does not have integration with Continuous Integration tools like Jenkins.And open source version control systems like GitHub.It would have made it more popular.
What problems is the product solving and how is that benefiting you?
Financial Services,Service Now,Salesforce all major domains we are automating.We do not have to look for any extra add-in or plugin to read documents.IQ Bot does the job.


    Chemicals

Good, but quirky

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
The Code-like building of tasks. Being able to see all my "commands" on the left side of the screen. The ability to use DLLS, VBScript, and other tools to extend functionality.
What do you dislike about the product?
Recording seems to be hit or miss. Object Cloning seems to be a bit quirky, even when using something that shouldn't be affected by screen resolution, it still is. This makes moving from desktop to unattended a bit finicky.
What problems is the product solving and how is that benefiting you?
Being able to automate tedious tasks. Being able to set up a tasks to do something multiple times that would have usually taken longer. Moving data around from application to application.
Recommendations to others considering the product:
No product is going to be perfect. Automation Anywhere strikes a good balance of power and usability.


    Kanwar Pal S.

Expertise business rpa application

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
User friendly dashboard and easily understandable features
What do you dislike about the product?
Error handling can be better and debugging is a big hassle in the tool while investigating any issue
What problems is the product solving and how is that benefiting you?
File download, data capture and reconciliation.
Data Interaction within website.


    Marie M.

Enabling business to automate

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
I like the intuitive UI and how it allows a business user with a basic code introduction to be able to automate a process for themselves. It has enough features that also allow an experienced coder to do even more. Integration with Excel and other business software adds solid functionality.
What do you dislike about the product?
Sometimes it takes awhile for an object clone to find its intended target. Some of this may be the coding of the page itself. One other item is that there is one default counter only and it will only count in the inner most loop. You have to create other variable counters or else you may be unexpected results.
What problems is the product solving and how is that benefiting you?
Completing forms and processing data from a spreadsheet are common applications.


    Telecommunications

Great automation software

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
- Very easy to learn and use, no need to be a developer or have coding background in order to use. A few weeks of training is enough for a user to start developing his/her first automations.
- Pilot project was completed in 4 months, which includes (1) training (2) infrastructure setup (3) installation (4) first process mapping (5) automation development (6) automation moved into production.
- New v11 has significant improvements, Control Room piece has an easy interface, with a very good dashboard for monitoring and controlling automation in production.
- Fantastic customer support, both from Account Manager and Help Desk team. Help Desk team is very responsive and effective.
What do you dislike about the product?
- Password management can be stored in the central piece (Control Room) and encrypted. But, different developers can get this passwords. This can create some security issues.
What problems is the product solving and how is that benefiting you?
- Manual and repetitive tasks have been replaced by automation. The financial team can focus on more value added tasks.
- Easily able to expand automation team, total of 5 developers joined the team.
- After success with initial automation cases, new model was created. We currently have developers out of the main automation development team developing automation on their own. This allows developers to be even closer to customers.


    Airlines/Aviation

Fast Growing Product

  • February 13, 2019
  • Review verified by G2

What do you like best about the product?
Flexibility of the product and the quick changes to the overall support platform. The company is growing fast but they seem to be trying to keep up with the times and improve the overall experience.
What do you dislike about the product?
Version release needs more QA before it is generally released to the public, or create an early adopters section. Too many times have we upgraded and it caused more issues.
What problems is the product solving and how is that benefiting you?
Improving supplier compliance to requests. Improving pilot flights. Decreasing time spent data entry.


    Prashant P.

Easy to learn and implement

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
It is very easy to learn. Training material is also very good
What do you dislike about the product?
SAP automation could be more easy without DLL and direct object recognition
What problems is the product solving and how is that benefiting you?
Quotation of mundane processes


    Chetan S.

Best in RPA market

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
User friendly to use- drag and drop command

Robust product architecture

Covers most of all the commands needed for automation
What do you dislike about the product?
Scrolling option on client side.
What problems is the product solving and how is that benefiting you?
Security operations
Custody and funds
Derivatives operations