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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Media Production

Even though it is tricky sometimes, it is a very powerful tool

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
the opportunity to learn in many different ways
What do you dislike about the product?
tasks that run through perfectly one time my not function the next time
What problems is the product solving and how is that benefiting you?
no benefits realized, yet, but working on automatng entire processes in customer service such as cancellation


    Muneeb K.

Automation Anywhere moving forward efficiently

  • February 13, 2019
  • Review verified by G2

What do you like best about the product?
Automation Anywhere although in its infancy as an application has grown leaps and bounds. They have an open ear to the customer and their enhancement requests. Its use on both side of the fence ( support and development) make it a pleasure to work without the pressures. AA has made an effort to make sure we as the business are heard and if needed bring in their higher management to white glove to reach a solution.
What do you dislike about the product?
Automation Anywhere releases their versions very quickly without fully vetting the product. It leaves us as the consumer as its testers. Instead of releasing a Beta version, they drop the next sequence or version.
What problems is the product solving and how is that benefiting you?
The amount of repetitive tasks that were in our company are far more than we imagined. The agility of Automation Anywhere to adapt to the current work streams and develop to the market is quite remarkable. They fit phrase "if it does not make a dollar, it does not make "cents" "
Recommendations to others considering the product:
Complete a full review of Automation Anywhere. Anyone looking to implement AA should complete a full diagnostic of their current environment along with the Automation Anywhere to validate their requirement is being fully utilized to its full potential.


    Financial Services

I have 5+ yrs of experience AA and I found best as compared with other RPA tool

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Bot vision, metabot and lot of other features like bot vision etc
What do you dislike about the product?
File prosperity are missing like file size, modify date which we need to depend on VBS . This should be in AA
What problems is the product solving and how is that benefiting you?
I have completed more then 20 projects with AA
Recommendations to others considering the product:
need functionality to deal with new script like python, and other leading language


    Utilities

Onboard the automation journey

  • February 13, 2019
  • Review verified by G2

What do you like best about the product?
The professionalism and the technical expertise
What do you dislike about the product?
The initial lag in implementation and the kickstart of the service.
What problems is the product solving and how is that benefiting you?
We are looking to automate all mundane and routine activities that are being done manually in the organization
Recommendations to others considering the product:
This is worth the effort and money. I would suggest to take a leap of faith and you will definitely get the returns.


    RIDHISH S.

Automation Everywhere with Automation Anywhere

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Comprehensive features which can automate mundane task, quick to code and deploy easily architecture.
What do you dislike about the product?
More enhancement required for OCR and pdf data extraction.
What problems is the product solving and how is that benefiting you?
Excel automation, Web scraping, Web automation and orchestration tasks.


    Financial Services

Great experience

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Good tool to automate you daily repetitive process
What do you dislike about the product?
Not compatible with cloud technology and limited capabilities in email automation
What problems is the product solving and how is that benefiting you?
Financial and banking processes


    Jim v.

Automation is a great RPA tool

  • February 13, 2019
  • Review verified by G2

What do you like best about the product?
It is very easy to learn. It works great with a lot of different programs. The AA support is really awesome, you will usually get a detailed response on the same day.
What do you dislike about the product?
The drag and drop functionality. I prefer writing my own code instead of drag and dropping. I think writing is faster and easier to organise (placing comments behind the lines/variable). Drag and drop functionality is easier to start with, because you do not have to learn the syntax. But in a later stadium it is a lot slower.
What problems is the product solving and how is that benefiting you?
Check invoices with our calculation. If the invoice is within the threshold, AA will book the invoice in our administration tool.
Recommendations to others considering the product:
I would recommind starting a trial. You will find out that RPA is easy with AA and start to like it eventually. Everyone is able to make his own robot with AA.


    Arun A.

Automation Anywhere- Widely used RPA Tool

  • February 05, 2019
  • Review provided by G2

What do you like best about the product?
The stability of code and very less failures in production compared to other tools, based on my experience with multiple RPA tools. BOT insights also helps to calculate ROI easily. The interface is also very helpful for beginners, with it's drag and drop features.
What do you dislike about the product?
Citrix automation faces some bugs in production and support system needs some improvement in terms of quick response
What problems is the product solving and how is that benefiting you?
Project Management documents downloading and uploading, SAP automation, Resume shortlisting based on keywords
Recommendations to others considering the product:
Good tool and price is less compared to UiPath. no separate license required for Orchestrator


    Information Technology and Services

Enhanced solution for attended, unattended and intelligent automation on Cloud

  • January 23, 2019
  • Review provided by G2

What do you like best about the product?
AutomationAnywhere provides a great combination of RPA with cognitive automation and Embedded Analytics. Starting from bot creator, Automation anywhere provides over 550 different commands to work with applications from groups like Active Directory, Citrix, Database to OCR, SNMP, and PGP encryption.
Automation Anywhere also provides good control over different bot runner resources and enterprise security through Control Room. The control room's functionality is not only limited to scheduling bots and managing common resources, but it can also be further used for balancing workload and automation life cycle management.
What do you dislike about the product?
This is not a clear dislike but emerging functionalities create multiple issues for developers. I have seen an issue with meta-bot, a crash of meta bot used to clear even developed code from the workspace. This issue got resolved later by the AA Support team quickly.
though IQ bot is an outstanding feature of Automation Anywhere, training even for a minor change in the scanned image makes support engineer's life miserable. They end up uploading n number of variations of the same template for IQBot.
What problems is the product solving and how is that benefiting you?
As per the definition of RPA, I used AA to automate multiple monotonous processes from different industries. Increased accuracy, better customer satisfaction, increased brand value and faster ROI are the benefits achieved by our clients.
I have used AA for the vendor compliance process. Here we validated vendors on multiple criteria.
Managed shipping company's notifications using MetaBots on Oracle forms-based application. Meta bots were also used for other SLA driven process automation on web-based applications.
FTE was not the only factor in most of the processes. Accuracy was an important criterion for the vendor compliance process and reduced Turn Around Time was the key benefit for the Shipping company.
Both the targets were like a bull's eyes hit for both the clients.
Recommendations to others considering the product:
AA is moving towards RPA on cloud implementation. This infra will be perfectly useful for on-demand usage of automation to manage process automation with variable volume.


    Telecommunications

An excellent product wrapped with exceptional customer service

  • January 16, 2019
  • Review provided by G2

What do you like best about the product?
I appreciate the speed at which innovation seems to take place with the Automation Anywhere product. They are constantly providing new capabilities that are relevant to my business.
What do you dislike about the product?
I would like more flexible licensing options as well as an easier way to managed licenses as a pool.
What problems is the product solving and how is that benefiting you?
We are using Automation Anywhere to help us gain efficiencies in our business processes, which leads to a reduced functional cost to our company.