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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Telecommunications

Automation Anywhere

  • January 15, 2019
  • Review verified by G2

What do you like best about the product?
I believe the Product the company is selling, their technical knowledge for the product, the drive that they showcase to increase and enhance the product and the after sale services that really help strengthen the bond with a new and existing customer.
What do you dislike about the product?
More training materials both video and audio should be made available and accessible.
What problems is the product solving and how is that benefiting you?
Currently we are implementing Automation anywhere in all areas of business. This is basically helping us in increasing business process improvement and also increase efficiency & effectiveness.


    Insurance

User friendly tool

  • December 13, 2018
  • Review provided by G2

What do you like best about the product?
Implementing a bot is quite simple. Starting the bot is also easy.
What do you dislike about the product?
The scheduling options do not meet our requirements. We have daily roblems with the credential vault, which can only be solved by logging on to controlroom as an administrator.
What problems is the product solving and how is that benefiting you?
We collect data from email attachments or Excel sheets on file folders. The data is processes in mainframe applications.


    ShiCai L.

Very Good and Powerful Intelligent Automation Tool

  • December 12, 2018
  • Review provided by G2

What do you like best about the product?
The user friendlyness of Automation Anywhere is the best in the market. It the only tool that can build the automation in super fast way and is very stable. There have a lot of function which you can automated all the application in the marketing without any customization. The support provided by automation anywhere team is incredible where they are available 24/7 and even with forum where all the developer and come together to brain storm the idea. With the bot store feature which newly launch, it help even more in development which existing code can be download from the bot store to ease the development. The control room design in v11 with load management really help to maximise the usage of machine resources and the whole architecture is really toward enterprise level compare with others tool in market which only target at desktop or user lelvel.
What do you dislike about the product?
The image recognition function may need to add in additional function to work in different screen resolution. The tool current available in English but hopefully it will be available in Chinese, Japanese and Spanish.
What problems is the product solving and how is that benefiting you?
We used Automation Anywhere to build RPA in shared service center and the FTE cost saving is the biggest benefit we get. We have use this tool to automate a lot of process include order entry, invoice and po processing. with the latest IQbot technology, it help even more in business processing to automate the process involve unstructed data.
Recommendations to others considering the product:
Automation Anywhere is really an Enteripse grade product. Dont looking for cheaper product if you want to strike for better future.


    Banking

Inspired by Automation Anywhere

  • December 07, 2018
  • Review verified by G2

What do you like best about the product?
The tool is simple to use with drag and drop of the command buttons; security features that allow to segregate diff roles.
What do you dislike about the product?
There are no queue concept in the application to feed the robot with cases and we have to look for other options like excel or database which increase risk of failure.
What problems is the product solving and how is that benefiting you?
cut/copy paste that are repetitive and mundane jobs which are not interesting for humans to work on. efficiency gains, employee satisfaction and increase productivity
Recommendations to others considering the product:
make a lightweight client / or web based client interface


    Automotive

Automation Anywhere review

  • November 29, 2018
  • Review provided by G2

What do you like best about the product?
Ease of authoring BOTs in Automation Anywhere client.
What do you dislike about the product?
Not all latest web technologies are fully supported, making us scale back to keystroke controls
What problems is the product solving and how is that benefiting you?
Lengthy and exhaustive manual labor in month end period close and audit kind of activities helped save non value added manual labor
Recommendations to others considering the product:
Validate that the primary ERP / application where the most cost saving is likely to occur can be fully driven by Automation anywhere BOTs


    Financial Services

A product that works and a very responsive team

  • November 29, 2018
  • Review provided by G2

What do you like best about the product?
We have deployed automations with minimum effort. The product does what is advertised well and is very stable with no outages to report. The AA team has been engaged and responsive throughout, both in terms of problem-solving and to help us mature the platform
What do you dislike about the product?
The upgrade to v11 could have been easier
What problems is the product solving and how is that benefiting you?
Reducing manual tasks in various operations teams, which reduces OPEX and allows staff to focus on more productive tasks
Recommendations to others considering the product:
Choose what to automate wisely. In some cases system integrations may be more appropriate. Also poorly designed processes may limit the benefits of automation.


    Ram V.

Great enterprise RPA platform, but...

  • November 25, 2018
  • Review provided by G2

What do you like best about the product?
The best RPA platform out in the market wirh Congintive capabilities
Developer friendly tool with easy drag and drop commands
web interface to manage bots in a centralized fashion
ingration with third party password vaults
API for bots migration and deployment
What do you dislike about the product?
Should be able to declare global Variables for a given process
work queue managament should have been dynamic, rather than uploading an excel file manully
Metabot calibration with java apps is a pain if there is more data
What problems is the product solving and how is that benefiting you?
Automating repetetive mundane tasks, so that actual people can spend time on creative work in addressing day to day business issues.
Recommendations to others considering the product:
Go for it


    Health, Wellness and Fitness

RPA Solutions Architect

  • November 24, 2018
  • Review verified by G2

What do you like best about the product?
Tool is user friendly, provides lot of OOB features, good product roadmap to cater to the required features in the industry. Excellent customer support
What do you dislike about the product?
The AA Client is not adaptable to all Windows OS versions like Win 7 or Win 10. The product can be more friendlier towards the OS extension.
In built MetaBot libraries to regular industry requirements like Outlook Access etc
What problems is the product solving and how is that benefiting you?
Faster turn around, Larger Volumes, extension to new market segments, less error ratio
Recommendations to others considering the product:
Good product for Enterprise grade implementations


    Utilities

User friendly but sophisticated automation software

  • November 23, 2018
  • Review verified by G2

What do you like best about the product?
Support post go-live is excellent from the supplier. Good account management service.
Rich command library which means non-developers can quickly deploy robots.
Good product strategy and clear roadmap for improvement.
Queue management functionality which means automated workload management.
Team is really passionate about their product and taking on-board customer feedback.
What do you dislike about the product?
I used to dislike the lack of queue management in previous versions (v10 or earlier) but the current version v11 has delivered this functionality so workload management can be fully automated.
Product did have some gaps around sophisticated email integration e.g. moving emails between folders, filtering emails which has since been plugged by Automation Anywhere through the development of a metabot. Ability to run on a schedule in disconnected mode for virtual desktops (it can run in logged off or locked mode, just not disconnected mode) - minor gripe.
What problems is the product solving and how is that benefiting you?
We have automated circa 60 processes across SAP, Salesforce, web, document management systems and MS office documents. We delivered payback of investment within 9 to 12 months. Whatever cost we invested in build of robots, we've found is a recurring annual benefit.
Recommendations to others considering the product:
Run a pilot and try it out for yourself to cut through the marketing hype.
Automation Anywhere has one of the largest customer bases for a reason.


    Health, Wellness and Fitness

Easy to use RPA tool with a strong support team

  • November 22, 2018
  • Review provided by G2

What do you like best about the product?
Tool is easy to use. Allows integration with multiple systems and applications.
The support model is good and Automation Anywhere team truly acts like your partners in business.
What do you dislike about the product?
Tool has a few limitations wherein object cloning fails unexpectedly with some applications.
What problems is the product solving and how is that benefiting you?
We are applying automation in multiple areas of pharma commercial organisations. The use cases vary from reporting to analytics.

We have gained efficiency and quality benefits across various projects.