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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jarich V.

Close partnership

  • November 21, 2018
  • Review provided by G2

What do you like best about the product?
Reactivity when tackling issues raised by our developers.
What do you dislike about the product?
Lack of documentation in some instances.
What problems is the product solving and how is that benefiting you?
We are able to automate various backend processes allowing us to focus our human resources on higher value processes.


    Hideaki K.

Great RPA with Cognitive and Analytical capabilities supported by good team

  • November 21, 2018
  • Review verified by G2

What do you like best about the product?
RPA is one of the best when we compared against other RPA and comes with cognitive capabilities which are required for our operation. Analytical tool is very useful for reporting to management and audits by internal and external parties. Our auditors believe it will also cut down audit time. The team supporting us is knowledgeable about the products and helping us in all stages.
What do you dislike about the product?
Due to significant demand increase in Japan, the response is a bit slow. However, they are trying very hard to help us.
What problems is the product solving and how is that benefiting you?
Finance is full of manual processes and automating those processes simply lower the workload and help us spend more time on analysis.
Recommendations to others considering the product:
With additional funding, the company is stronger and stable. It is very important check point for us during the selection of RPA by AA.


    Danny D.

AA walked with me on my RPA journey

  • November 21, 2018
  • Review provided by G2

What do you like best about the product?
The support given by the AA support team from the beginning to the end of our RPA journey and the ongoing support is proving to be first class. Great staff providing great support.
What do you dislike about the product?
timing difference between the countries. however, AA support team is more than willing to help during their hour of operation
What problems is the product solving and how is that benefiting you?
Removes human errors.
Improves productivity
Removes human limitations
FTE's savings
Recommendations to others considering the product:
Get certified first to understand in details what it can do and how to go about it to avoid hiccups in setting up. Feasibility study in details to avoid disappointments.


    Simon L.

Stable, innovative product with excellent support and service

  • November 21, 2018
  • Review verified by G2

What do you like best about the product?
Fast and seamless integration, competent support and realiable service. Some functions aren't yet at the edge of class. Setting up is quite easy and you can immediately start to implement your bots.
Support and possibilities of eduction are great. And a big plus is the BotStore - you can rapidly and easy enhance your bots in quite no time.
What do you dislike about the product?
Error handling and fault management yet not very purposeful. Otherwise everything is fine.We didn't had any bad experiences since we started. Automation Anywhere supports you during the whole process - from setup to implementation and in production.
What problems is the product solving and how is that benefiting you?
Reduction of manual, recurring tasks in quite every business process. Speeding up time, reducing manual work and improving quality. Fast return on Investment - we just can recommend it.
Recommendations to others considering the product:
Think big, start small. But begin your journey today!


    sunilkumar v.

overall expereince with Automation Anyhwhere

  • November 21, 2018
  • Review provided by G2

What do you like best about the product?
We get good support in terms of product support which helps us keep moving with all our projects implemenation.
What do you dislike about the product?
On version upgrade there is change in the hardware requirement.
What problems is the product solving and how is that benefiting you?
We were able to automate internal process and able to improve accuracy and FTE benefit.
Recommendations to others considering the product:
yes i would recommend automation anyhwhere for RPA implementations.


    Brian D.

Automation Anywhere Review

  • November 20, 2018
  • Review verified by G2

What do you like best about the product?
Ease of learning technology, great customer engagement and customer friendliness.

Allows to enable customer from beginning of journey to transformation
What do you dislike about the product?
1. Inability to dynamically allocate workload into any machines vs. allocating a machine for specific business process
2. Ability to support multiple languages
3. Support for automated . testing of Bots
What problems is the product solving and how is that benefiting you?
1. Finance Business process automation
2. Accounting business process automation
3. HR business process automation
Recommendations to others considering the product:
Great product to enable RPA transformation journey


    Food Production

High quality technical support helps KraftHeinz Automation COE achieve their goals

  • November 20, 2018
  • Review provided by G2

What do you like best about the product?
I'd like to underline several reasons to give AA a high rating in organizing Tech Support: 1) well designed Support portal; 2) easy registration and communication; 3) timely response from AA; 4) assigning SMEs to work on specific requests; 5) ability to escalate through designated CSM
What do you dislike about the product?
generic directions and recommendations to resolve issues by installing a next version of AA without having facts that such an action was actually effective
What problems is the product solving and how is that benefiting you?
We use Automation Anywhere to enable digital transformation across multiple business segments mainly through RPA deployments.
Recommendations to others considering the product:
Good product to develop and manage RPAs


    Dan A.

New Organziation Into RPA

  • November 20, 2018
  • Review verified by G2

What do you like best about the product?
I like the broadness of the tool that has the ability to handle more functions and features than other tools.
What do you dislike about the product?
Integrating the application into our cloud environment was a struggle
What problems is the product solving and how is that benefiting you?
We are looking at high ROI processes that provides that best value to the organization. We also look at process that are well defined and that use systems that are stable.


    Marco P.

Simple to use and powerful but...

  • November 20, 2018
  • Review verified by G2

What do you like best about the product?
It's very simple to use and very powerful (you can manage many operations). In few days it's possible to automate even a complex task and there is not important that who use the software have some developing skill. The error Handling is very useful and simple to use. Another thing that we like is their support that is fast and very helpful: if you have a problem thay answer to your question in few hours and then works hard util the problem is solved, even with a video call to manage the problem in the best way.
What do you dislike about the product?
Sometimes it' begin to lost one step (one click, one caracter to digit) and the task failed. You have to retake on one or more action. Sometimes it is very upsetting to see a task that wors until this day begin to have some troubles and that you need to rework on that.
What problems is the product solving and how is that benefiting you?
FTE savings: whe have a saving of almost 2 FTE. We are going to upgrade our use of AA with more task and we think that we could save another 10 FTEs
Recommendations to others considering the product:
It's important to understand what you need from an RPA software. If the most important things is that it's simple to use then you can be sure that Automation Anywhere it's very good for you. We find some trouble with Citrix automation but if you don't have to manage Citrix it's a very good product


    Mechanical or Industrial Engineering

Quick implementation

  • November 20, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use, easy to train and easy to implement, technical expertise is not a requirement as any subject matter expert in our own domain can be trained.
What do you dislike about the product?
License cost and service cost is high, AA developers should also provide workarounds and solutions and not just be coders.
What problems is the product solving and how is that benefiting you?
We have automated manual processes in Cash application, payments, Inter company balance confirmation and reporting. We have automated 70 % of these processes. It is currently being explored in Payables, IT and procurement.