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External reviews

5,477 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Phani G.

Powerful & User Friendly RPA Software

  • November 19, 2018
  • Review verified by G2

What do you like best about the product?
User friendliness with powerful automation commands which fulfills industry requirements with standards and you do not necessarily required full IT expertise;


Centralized Control room with rich user Interface. Easy to schedule and Run Bots.

Clear separation of functionalities and Ease of piloting from one functionality to another.

Improved Credential Vault with role base access.

Excellent support service.
What do you dislike about the product?
Using the variables is not efficient. Need introduce application/ Global level variables which can use across the tasks.

Customized Dashboard can introduce with options like Drill-down.

Navigation for developers can be improved, especially while moving between tasks, Task
references/dependencies information can be provided with the task file.

Maintenance of Services.
What problems is the product solving and how is that benefiting you?
Operational productivity of a “Client Care Center” processes in the insurance;

Operational productivity of a “Finance” processes in the insurance;
Recommendations to others considering the product:
You can Go with this Tool.


    Selman C.

Intuitiv and easy to learn

  • November 19, 2018
  • Review verified by G2

What do you like best about the product?
Easyness, Processes are automated very fast.
What do you dislike about the product?
Interaction with Excel, Interaction with SAP
What problems is the product solving and how is that benefiting you?
Mostly SAP related problems


    Consumer Goods

The product is quite easy, flexible and full of features and supports almost every technology

  • November 19, 2018
  • Review verified by G2

What do you like best about the product?
The Object cloning feature, the metabot feature, the easy to use and powerful control room for the scalability of the robots within our organisation, easy drag and drop commands. Smart recorder works so fluidly on almost every type of web based application.
What do you dislike about the product?
Object cloning doesn't support SAP objects so have to use metabots which is not as easy.
Need some version control feature integrated with the control room through the setup file.
What problems is the product solving and how is that benefiting you?
We are bringing more accuracy and quality to our processes. It helps us automate further tiny bits of tedious and repetitive processes which couldn't be solved on the back end through SAP batch jobs.
Recommendations to others considering the product:
There are no two thoughts to consider Automation Anywhere when your management has a serious focus with strict timelines on robotic process automation. Every organisation uses hundreds of web and windows based applications with integrated processes done manually. Other products just don't help you integrate or interface with all sorts of technologies and applications and this is where Automation Anywhere shines.


    Internet

Easy usable Tool automate Desktop work

  • November 16, 2018
  • Review provided by G2

What do you like best about the product?
Easy to setup and use. Realtive fast to get work automated
What do you dislike about the product?
Scheduling of Bots is sometimes hard to get running. Virtualisation is not good implemented at the moment. Only SVN is available for Version Control. GIT would be prefered.
What problems is the product solving and how is that benefiting you?
We repetitive desktop work. This allows us to focus on more challenging work


    Machinery

AAE

  • November 16, 2018
  • Review provided by G2

What do you like best about the product?
Tool is easy to use, automation can be done faster, and anyone can use it, even non-technical employees with just the basic knowledge of programming. It has different features, metabots, Bot insights etc if you know the proper usecase it can be very beneficial. Support is great, faster, always available.
What do you dislike about the product?
Tool has many bugs. It sometimes doesn't work as plan, for unknown reasons. Bot insight feature, for operational analytics could be even more better, easy to use. even should record developer analytics rather than just runner analytics
What problems is the product solving and how is that benefiting you?
Automating end-to-end logistics, HR, Operations processes and tedious, mundane tasks.
Recommendations to others considering the product:
Its really easy to use, and provides great ROI to mundane tasks. employees can use their time in better place where actual Human efforts are required.


    Pharmaceuticals

Great Product

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
Easy to learn. Great educational material in the AA university providing me with a all the knowledge I need to set up and build our first solution.
Quick to build bots. Easy to use client user interface. Huge amounts of functionality available leading to very customizable solutions. Quick to install with clear guidelines in user manual.
Very helpful service team, solved any issue I came across. Great support from customer success team proactively enabling us to efficiently deploy a successful solution.
What do you dislike about the product?
Complex role segregation in control room. Good for large RPA department. Not good for individual user setting up first used case. UI not consistent from Client to Control Room.
What problems is the product solving and how is that benefiting you?
Big data migration and manipulation. External data collection. Process flow monitoring and management.
Recommendations to others considering the product:
Ensure first used case is identified before going ahead with the set up to enable maximum ROI


    Financial Services

Automation Anywhere - Best Vendor to Scale RPA and automate processes

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
The ease of handling the software and the ease of building bots. Also a very Good support team and good scaleability of the processes automated with Automation Anywhere. The qualityof the running bots is also very good.
What do you dislike about the product?
Actually nothing because they now started to built a team in the DACH Region.
What problems is the product solving and how is that benefiting you?
Financial processes also as operational processes. Benefits are more efficient processes, cost reduction and runtime reduction. We also help departments to automate processes who do not get big IT Projects internaly. Our bots work on whole processes as credit processes f. ex.
Recommendations to others considering the product:
IQ Bot is also very good to use with RPA AA


    Jordane E.

Great software, fast results and value add!

  • November 12, 2018
  • Review provided by G2

What do you like best about the product?
Intuitive development, lots of ways to code the same things this great ways to go around incompatibilities.
What do you dislike about the product?
Migrations between versions are not seamless.
What problems is the product solving and how is that benefiting you?
Efficiency


    Oil & Energy

Using AA as the RPA tool of choice

  • November 12, 2018
  • Review provided by G2

What do you like best about the product?
- Great CSM program and support
- Top 3 RPA products in the market & constantly looking to innovate
- Access to the AA product team for feedback & inputs
What do you dislike about the product?
- some functionality should be off-the-shelf(already aligned with AA product team)
What problems is the product solving and how is that benefiting you?
- Started RPA journey in 2017 Q4
- Automated 30+ processes across finance, HR, supply chain and IT freeing up ~20,000 man-hours YTD
- Enabling the digital roadmap in the organization & freeing up employees to focus on their new digital roles


    Sudhanshu S.

User friendly RPA software

  • November 09, 2018
  • Review provided by G2

What do you like best about the product?
User friendliness, that you do not necessarily need heavy IT expertise;
superb customer service!
Control room is good. Overview is clean. Easy to start and stop tasks.
Ease of navigation from one functionality to another.
What do you dislike about the product?
Reusable components are not always so easily reusable; perhaps we do it wrong but I would prefer the plug and play components to help replicate/scale up easily
Ease of coding can also be improved, as using the variables is not always efficient.
Dashboard can have more information.
Navigation for developers can be improved, specially when moving from one task to another. The line is not remembered.
What problems is the product solving and how is that benefiting you?
Operational efficiency of a number of bulky processes throughout the bank;
huge number of (sub) processes are automated and our human employees are now able to focus more on the value added work like spending more time with clients building the primary relationship
Recommendations to others considering the product:
Go for it!
Super customer service; trainers; a lot of expertise in the market available.
User friendly tool.