As our business is a mortgage company that provides loans to borrowers, we use Automation Anywhere to automate business processes to help the end users process loans faster.

The application's response time is slow when using your desktop and trying to process an application. However, when you apply automation, it can work overnight. You don't need to sit at a desk and watch what's happening. It's all automated.

Prior to implementation, everything was manual. You couldn't inject other software, like APIs. However, with AA, you can bring in any number of tools that connect right into Automation Anywhere. This makes everything move faster. You save a lot of time and cost involved in processing the applications.

The recent update that included code analysis was very helpful. Previously, we had to go line by line. Now, inside the tool, it shows you which lines are hard-coded.

We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%.

We've saved on costs by about 30%.

It's reduced human error. Using Automation Anywhere, we can eliminate a lot of human error by adding exceptions and identifying what's going on quite easily.

For users who don't have technical skills, it's not that complicated. It defines what every command does. It may take a few months to understand the process; however, going through the documentation and using the community versions and forums will make it easier to learn. You can find answers to any aspect you want to understand.

We did a POC with the automation copilot. It met some of our expectations. For some of the use cases, it will help in the future.

The copilot's ability to integrate with our day-to-day is fine. It helps employees working with it. It helps them to make things faster. You just have to provide some information, and the background bots will run. It might help increase productivity in the future if we implement it at the enterprise level. Outside of the POC, it looks like it might help with productivity.

The solution integrates well with other applications and third-party tools.

There are great tools inside Automation Anywhere.

With the automation copilot, if I have any internal tool or application and I want to pass on variables, I don't have it. Maybe the team can work on it to make it more efficient to make it work better across all automations.

I've been using the solution for four or more years. I started with version 10.x.

In the past two to three months, the support has gotten far better. Previously, we didn't have a live agent or live support, and now we do. It's great to have. They can respond immediately, and you can continue with what you are doing. You don't have to wait for support at all.

We did not previously use a different solution.

I was involved in the initial deployment. It took a couple of months.

It's relatively easy to upgrade. It depends on the organization. You need to add more variables and define the standards. However, it's not too complex.

There is some maintenance needed. When you upgrade versions, devices may be disconnected. Sometimes you need to go and check if the device deployment is happening or not, or a deployment may fail. We have about two people handling the maintenance of the solution. You simply need to ensure the bots are deploying on the right schedules and check errors or disconnects. In some cases, you may need to redeploy the bot. The time spent maintaining bots maybe three to four hours per day per person.

We also explored Microsoft's Power Automate. However, it wasn't as mature or up to an enterprise level at the time. Automation Anywhere had good standards and excellent support, in terms of architecture, design, and user interface, we chose Automation Anywhere. It also has good community support. Previously, we used to raise a ticket. Now, it's amazing - when you ask a question, people respond to it live.

I'd rate the solution ten out of ten.

We are the implementer and sales partner of Automation Anywhere. We have implemented hundreds of business processes for clients in the banking, insurance, and manufacturing sectors. We use Automation Anywhere to help our clients automate routine tasks.

Automation Anywhere can be deployed on the cloud or on-premises based on the client's requirements.

Programmers with good logical thinking will find the learning curve of Automation Anywhere to be relatively easy. Non-programmers can also learn to automate parameter configurations with relative ease, but they may find it more difficult to automate tasks that require customization or workflows.

Automation Anywhere has helped our clients' organizations during the lockdown period in the last two years, from 2020 to 2021. Our clients who were using automation were very happy because the bots could run while the people were away. We were able to control the bots remotely and scale their businesses. In fact, there are several use cases where we implemented solutions solely for scaling purposes. Our clients used to receive millions of records that needed to be processed within a defined time frame, which was not possible manually. This is where the RPA solution using Automation Anywhere came in. It allowed them to scale up their businesses. One particular use case that I still remember is the insurance for farmers' crops. Farmers need to be issued crop insurance policies within a given time frame, as the crop cycle is typically three to six months. This needs to be done well in advance, and India is a large agricultural industry with millions of partners. The scale of this process is huge. There were some complications involved in this process. For example, we had to connect to bank accounts to verify whether payments had been received, and then connect to the insurance system to issue the policies. Even though I am simplifying it, there were many complexities involved.

It can provide our clients with scalable automation to a certain extent. However, as the processes become larger, the optimization decreases and the performance suffers. This is because of the scaling and the processing that needs to be done. To address this, we also use open-source programming to do the processing outside of the RPA tool and then call those libraries from within Automation Anywhere.

It has many connectors, so we can easily integrate with other applications.

Automation Anywhere has helped our clients increase their automation consumption. For one of our banking clients, we automated 85 percent of their processes, significantly reducing the amount of human involvement and only requiring human interaction in the approval process.

Automation Anywhere is fully configurable. It has several commands that can be used to configure the parameters, and it is easy to use.

Novice users are able to automate basic applications using Automation Anywhere. Business processes are more complex and require experts to be brought in to automate. The automation process can be made more user-friendly.

I have been using Automation Anywhere for eight years.

I give the stability of Automation Anywhere a nine out of ten.

I give the scalability of Automation Anywhere a nine out of ten.

The technical support is good. They stay within their SLAs.

We have used Automation Anywhere and UiPath, and in one place, we have also used Power Automate. We find Automation Anywhere and UiPath to be very easy to implement. Both products have a lot of features and are configurable. We can connect to any specific data source, such as Oracle Finance or Salesforce, through an API, or we can do desktop automation using either tool. Power Automate also allows us to connect to various data sources for automation. However, it is mostly cloud-based, which is not ideal for our banking and insurance clients. They prefer on-premise solutions. Power Automate does offer an on-premise solution, but it only supports desktop automation. For workflows, we need to use the cloud-based solution. This is a limitation of Power Automate. In terms of cost, Power Automate is much cheaper than Automation Anywhere and UiPath.

Assuming that the infrastructure is in place, the deployment of the Automation Anywhere components, which include the controller, parts, and studios, can be completed within a maximum of five days.

Automation Anywhere is generally more expensive than Power Automate, but they may offer a better price for large volume consumption.

On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten.

I would rate Automation Anywhere ten out of ten.

API integration is a good thing. However, it takes longer to implement than RPA. Once implemented, API integration can execute tasks faster. The cost of API automation is higher than RPA because it requires specific programming by experts.

Automation Anywhere itself does not require maintenance. Only the processes need to be maintained, as they may need to be updated to reflect changes in compliance requirements, government regulations, or the underlying systems. Additionally, patches to the Automation Anywhere software may sometimes cause changes to the processes, which may require maintenance. We currently have 150 processes, and two experts are able to maintain all of them.